BookMyGarage Reviews 

8,945
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,502 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent service and the professionalism of the staff, who are often described as friendly and knowledgeable. Many appreciate the straightforward and efficient booking process, noting the ease of finding available appointments, even at short notice, and the convenience of mobile services. People consistently find the pricing to be very reasonable and transparent, making the overall user experience positive and trustworthy. However, some customers noted issues where online bookings were not registered or confirmed by the garage, causing inconvenience. A few people also felt that advertised prices could be misleading, with garages occasionally increasing costs or finding additional faults, suggesting direct booking might be preferable.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the ease of booking and the efficiency of... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, quick, and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and reasonable pricing... See more

User experience

Customers consistently note positive experiences with user experience, describing the service as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Company replied

Rated 5 out of 5 stars

A great company to work with. No hidden fees etc they don't try and controler my customers, pricing or bookings. Everything on the dashboard/online is very easy to use and flexible. Barney my rep has... See more

Company replied

Rated 5 out of 5 stars

Last minute booking accepted for next day. Very friendly and efficient and quick and MOT certificate issued all done for £42. I will definitely be taking my car back there again and will definitely te... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! Steve had rang me earlier in the week to confirm some details about my car. I found it was really practical that he carries out the work at your home, it’s helpful when you h... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(8,945)

2,490 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience overall

Good experience overall. No issues. Got MOT done along with some repairs. The garage gave me a good deal and the car now runs better. Would use again, thanks.

4 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had a good experience overall and that the MOT and repairs were completed to your satisfaction. It's especially great to know that the garage was able to offer you a good deal and that your car is now running better.
We're pleased that we could connect you with the garage, and we'll be sure to pass your kind feedback on to them.
Thank you for choosing us, and we look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Work carried out on time and contacted…

Work carried out on time and contacted when finished

30 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review.
We're pleased to hear that the work was carried out on time and that you were kept informed when everything was completed.
We're glad we could connect you with the garage, and it's great to know you had a positive experience. We will be sure to pass your kind feedback on to the garage.
Thank you for choosing us, and we hope to assist you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Mot test

Excellent service and very good value will be using them again

6 July 2026
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Reply from BookMyGarage

Thank you so much for your kind review!
We're delighted to hear that you found our service excellent and great value for money. Your feedback means a lot to us, and we're thrilled that we've earned your trust for future business.
We look forward to helping you again and providing the same high level of service next time.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great website

Great website. Easy to use as I could see straight away which garages were near to me and the services they offered which enabled me to choose the one which suited my requirements without having to trawl through the Internet myself.

6 July 2026
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Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that you found our website easy to use and that it helped you quickly identify local garages and compare their services.
We really appreciate you taking the time to share your experience and are pleased that you were able to find a garage that suited your requirements with ease. We look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found our website really good. Making it easy for drivers to compare garages, find great value services, and book with confidence is what we strive for.
We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great app to find and compare prices…

Great app to find and compare prices for all services. Highly recommended.

6 July 2026
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Reply from BookMyGarage

Thank you for your fantastic review!
We're thrilled to hear that you found BookMyGarage useful for comparing prices and finding the right services for your vehicle. Making it easy for drivers to compare trusted garages, save money, and book with confidence is exactly what we aim to do.
We really appreciate your recommendation and thank you for taking the time to share your experience.
We look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great experience!

Great experience!

6 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review!
We're delighted to hear that you had a great experience.
We really appreciate you taking the time to share your feedback and hope to help you with your next service, MOT or repair booking.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

The experience I had at Marshall motor…

The experience I had at Marshall motor engineering was great , the only issue was book my garage never told the the owners of the garage about my booking .

6 July 2026
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Reply from BookMyGarage

Thank you for your review.
We're delighted to hear that you had a great experience at the garage.
We're sorry to learn about the issue regarding your booking. When a booking is made through BookMyGarage, a confirmation email is automatically sent to the selected garage. In addition, every garage on our platform has access to a dedicated portal where they can view and manage their bookings.
We understand how frustrating it can be when there is a disconnect between a booking and the garage's records. We will be reaching out to the garage to ensure they are using these tools correctly and managing their bookings effectively to help prevent similar issues in the future.
Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve the service for both drivers and garages.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

I booked an MOT through this site

I booked an MOT through this site. The day before I phoned the garage to check what time I could drop the car off. The man who answered the phone told me that it wasn't actually his garage business. He said he put his number on the website so that he could give jobs to other people and get money from them. He told me that he could not do my MOT and that the other man could not do my MOT. He then insisted that I cancel my booking online, otherwise he would be charged £30. He told me that by doing this he was doing ME a favour!!! Had I not phoned I would have turned up the next day for the MOT and been turned away. Very frustrating. This man clearly shouldn't be advertising on Book my Garage.

6 July 2026
Unprompted review
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Reply from BookMyGarage

Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered with your MOT booking and understand how frustrating this situation must have been.
This is certainly not the level of service we expect from garages listed on our platform, and we take feedback such as this very seriously. We have requested some additional information from you, as we would like to investigate this matter further and understand exactly what happened. Once we have the relevant details, we will review the circumstances with the garage involved.
We sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention. We hope to have the opportunity to look into this fully and help prevent similar experiences in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

What a great experience i had

What a great experience i had. The lady at the service management was really helpful and kind. She explained everything that was affecting my car and helped me with the repair prices. She even went out of her way to offer me a complementary wash.

3 July 2026
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Reply from BookMyGarage

Thank you for taking the time to share your feedback.
We're delighted to hear that you had such a great experience, we're especially pleased that we were able to connect you with the garage and help facilitate a positive experience.
We will be sure to pass your kind comments on to the garage.
We look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Overall good experience

Overall good experience

2 July 2026
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Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you had an overall good experience with us. We truly appreciate you taking the time to share your feedback.
We look forward to assisting you again soon!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Helpful Quick Comparison

I was able to find a local garage (being new to the area) with excellent reviews and competitive prices. In a matter of minutes I was booked in for air-conditioning regas within a few days.

26 June 2026
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Reply from BookMyGarage

Thank you for your excellent review!
We're delighted to hear that, as someone new to the area, you were able to find a highly rated local garage with competitive pricing through our platform.
It's great to know that you found the booking process quick and convenient, and that you were able to secure an appointment for your air-conditioning regas within just a few days.
We appreciate you taking the time to share your experience and look forward to assisting you again.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to book clear and accurate

Easy to book clear and accurate

5 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your positive review!
We're pleased to hear that you found the booking process easy and that the information provided was clear and accurate.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Always amazing service

Always amazing service

2 July 2026
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Reply from BookMyGarage

Thank you for your fantastic review and for your continued support. We're delighted to hear that you've consistently received amazing service from us.
We truly appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

It all went smoothly and I got the date…

It all went smoothly and I got the date and time that was convenient for me.

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that everything went smoothly and that you were able to book a date and time that suited your schedule.
Making it easy for customers to find convenient appointments is a key part of our service, so it's wonderful to know that the process worked well for you. We appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

We appreciate your kind words!
We're truly happy to hear you had such a positive experience with our customer service.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

PGS confirrmed my booking promptly

PGS confirrmed my booking promptly. The work was completed satisfactorily and within the time planned.

2 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review.
We're pleased to hear that your booking was confirmed promptly and that the work was completed satisfactorily within the expected timeframe.
We're glad we could connect you with the garage and help make the process straightforward. We'll be sure to pass your positive feedback on to them.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great for last minute bookings

Second time I’ve used book my garage. Great service

5 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review and for choosing our platform again. We're delighted to hear that this is your second time using our service and that you've continued to have a great experience with us.
We truly appreciate your continued trust and support, and we look forward to assisting you again.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great fast service and very reasonable.

Great fast service and very reasonable.

5 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're delighted to hear that you found the service fast and reasonably priced.
Providing a quick, efficient experience while delivering excellent value is something we work hard to achieve for all our customers.
We really appreciate you taking the time to share your feedback and are pleased that we could help.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Excellent work done whist I waited…

Excellent work done whist I waited staff looked after me given coffee and reading materials

2 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful review!
We're delighted to hear that you received excellent service and were well looked after while you waited. It's great to know that the garage made your experience comfortable with refreshments and reading materials during your visit.
We're pleased to have connected you with the garage and will be sure to pass your kind feedback on to them.
Thank you for taking the time to share your experience, and we hope to assist you again in the future.
Kind regards,
BookMyGarage

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