BookMyGarage Reviews 

8,892
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,483 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and helpfulness of the staff, who are often described as polite, knowledgeable, and welcoming. Many appreciate the straightforward and efficient booking process, often noting the ease of finding available appointments and transparent pricing. The pricing is frequently mentioned as reasonable and competitive, with no hidden fees, contributing to a positive overall user experience. However, some customers also noted issues with booking accuracy, where appointments made online were not registered with the garage, leading to inconvenience. A few other people also felt that the platform could sometimes lead to unexpected price increases at the garage, despite initial quotes, or that direct booking with garages might be more reliable.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the ease of booking and the efficiency of... See more

Staff

People report positive experiences with staff, consistently highlighting their politeness, professionalism,... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, quick, and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive and reasonable pricing... See more

User experience

Customers consistently note positive experiences with user experience, describing the service as easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience at Avonmouth Garage Ltd on Collins st. My car needed a MOT and a new AC compressor plus a re gas. The team are very polite and professional. I arrived to pick up the car a... See more

Rated 5 out of 5 stars

A great company to work with. No hidden fees etc they don't try and controler my customers, pricing or bookings. Everything on the dashboard/online is very easy to use and flexible. Barney my rep has... See more

Rated 5 out of 5 stars

Last minute booking accepted for next day. Very friendly and efficient and quick and MOT certificate issued all done for £42. I will definitely be taking my car back there again and will definitely te... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service! Steve had rang me earlier in the week to confirm some details about my car. I found it was really practical that he carries out the work at your home, it’s helpful when you h... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.8

All reviews

(8,892)

2,449 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to book

Easy to book, great price and convenient

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're delighted to hear that you found the booking process easy, were able to secure a great price, and found the service convenient.
We really appreciate you taking the time to share your experience and are pleased that we could help make the process straightforward for you.
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Very easy to find a garage and to book…

Very easy to find a garage and to book a service. Only dropped 1 star as I then had to wait 5 days for the garage to confirm the booking.

30 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're delighted to hear that you found it very easy to find a garage and book your service through our platform. Making the booking process as simple and convenient as possible is one of our main goals, so it's great to know that this worked well for you.
We're sorry, however, that there was a delay in the garage confirming your booking. We understand that waiting five days for confirmation can be frustrating, particularly when you want reassurance that your appointment is secured. We appreciate you bringing this to our attention, as timely communication is important to ensuring a positive customer experience.
Thank you again for taking the time to share your thoughts. We value your feedback and hope to help you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

A little gem of a garage with excellent staff

Excellent staff made to feel welcome and interested in the job I was having done and explained the requirements of the job overall l had a favourable and pleasant experience.Would definitely recommend this garage to any of my family and friends.Job was well priced . The garage was convenient for me to travel to.

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback.
We're delighted to hear that you had such a positive experience with the garage. It's great to know that the staff were welcoming, took the time to discuss the work being carried out, and clearly explained the requirements of the job. We're also pleased that you found the pricing fair and the garage conveniently located.
We're glad to have been able to connect you with a garage that provided the level of service you were looking for. Your recommendation means a great deal, and we will be sure to pass your kind comments on to the garage team.
Thank you again for your review, and we look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Hi, put my MOT short notice. They were able to fit me in. I was a bit late and he kindly extended his time to do the MOT. Unfortunately, he did not pass first time but he arranged for me to bring the vehicle back the following morning and did all the work out reasonable price and I’ve got my MOT. I was very impressed. We need more people like you this in this country. Hard working, good job,. Thank you, Mr. Javid. I will bring my car back to you.

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that the garage was able to accommodate your MOT booking at short notice and provide such a positive experience. It's especially great to know that they worked with you when you were running a little late, carried out the necessary repairs at a reasonable price, and helped get your vehicle back on the road with a valid MOT.
We're glad that we were able to connect you with a garage that delivered the level of service you were looking for. Your kind words and feedback are greatly appreciated, and we will be sure to pass your comments on to the garage.
Thank you again for sharing your experience, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very satisfied

Very satisfied. Managed to find, within the day, a cheap MOT and service with car pick up and delivery.

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're delighted to hear that you were very satisfied with your experience and that you were able to quickly find a competitively priced MOT and service on the same day.
Making it easy for customers to compare local garages and find services that suit their needs is exactly what we aim to do, so we're pleased we could help.
Thank you for taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good service

30 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're pleased to hear that you were happy with the service you received.
We appreciate you taking the time to leave a review and hope to help you again in the future.
Kind regards,

Rated 5 out of 5 stars

Book My Garage just makes it so easy

Book My Garage just makes it so easy to find a garage and book an appointment, especially when you are new in an area.

25 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're delighted to hear that you found our platform so easy to use. Moving to a new area can make it challenging to know which garages to trust, so it's great to know that our platform helped you quickly find a suitable garage and book an appointment with confidence.
Thank you for taking the time to share your experience. We appreciate your support and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very good customer service friendly…

Very good customer service friendly staff, and very helpful recommend

21 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback.
We're delighted to hear that you received very good customer service and found the staff to be friendly and helpful. Providing a positive experience for our customers is extremely important to us, so it's great to know that this was reflected in your visit.
We really appreciate your recommendation and thank you for taking the time to share your experience. We look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 1 out of 5 stars

Filled with scammy garages

Filled with scammy garages , who promise the moon in terms of low prices, but will find faults all of a sudden and upsell you. 2 awful experiences with this platform, I will not recommend anyone to use their services. Better to go your local garages after some research and word of mouth, who are trustworthy and will give the best price

3 July 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to share your feedback.
We're very sorry to hear that you've had disappointing experiences with garages booked through our platform. We understand how frustrating it can be when unexpected issues are identified during a service or repair, particularly if this leads to additional work and costs that you were not anticipating.
While garages may occasionally uncover genuine faults once a vehicle has been inspected, we expect all of our partner garages to communicate any findings clearly, provide transparent explanations, and obtain customer authorisation before carrying out any additional work. We certainly never want customers to feel pressured into accepting repairs.
We value feedback such as yours, as it helps us monitor the standards of the garages within our network. We're sorry that your experiences have left you feeling unable to recommend our service, and we appreciate you bringing your concerns to our attention.
We will be in touch with the garage and investigate your feedback.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're delighted to hear that you experienced good communication and quick service.
We appreciate you taking the time to share your experience and hope to help you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to find local reputable garage for…

Easy to find local reputable garage for air conditioning, good experience

2 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback.
We're pleased to hear that you found it easy to locate a reputable local garage for your air conditioning service and that you had a good experience overall.
Providing a simple way to compare trusted local garages is exactly what we aim for, so it's great to know that the process worked well for you.
We appreciate you taking the time to share your experience and hope to assist you again in the future.
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Competitive prices

The booking experience was easy with competitive prices shown and a good selection of providers.
My issue was with the garage. I didn’t want to leave my car all day and be without transport. I booked the appointment for early morning and requested to pick up my car earlier. After 5 hours of waiting to hear I rang the garage to see how they were progressing with the service to be told that it wouldn’t be ready to collect until the end of the day much to my annoyance.
I pointed out that I had specified that I needed it earlier. I was made to feel like a second class citizen and told I shouldn’t have booked via the bookmygarage website and not to do it in future. Shame on you @vertumotors

29 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave your feedback.
We're delighted to hear that you found the booking process easy to use, appreciated the competitive pricing, and were able to choose from a good range of garages.
We're very sorry to learn about your experience with the garage on the day of your appointment. We understand how frustrating it must have been to book an early slot and specifically request an earlier collection time, only to find that your vehicle would not be ready until the end of the day. It is particularly disappointing to hear that you felt dismissed when raising your concerns and that you were advised not to book through our platform in the future.
We work hard to partner with garages that provide excellent customer service to all customers, regardless of how they make their booking, and this is certainly not the experience we would expect. Your feedback is valuable and will be shared with the garage so that they can review the service and communication provided.
Kind regards,
BookMyGarage

Rated 2 out of 5 stars

Job was done on time and within 30…

Job was done on time and within 30 minutes but I didn’t get an invoice for proof job done?

3 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your feedback. We're pleased to hear that the work was completed on time and within 30 minutes.
We understand your concern regarding the invoice.
The garage is responsible for providing any paperwork relating to the work carried out, including invoices and proof of completion. We will contact the garage on your behalf and request that they send the relevant documentation to you as soon as possible.
Thank you for bringing this to our attention, and we appreciate your patience while we follow this up.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Good job well done

Good job well done

29 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback.
I really appreciate you taking the time to share your thoughts.
Thank you again for your support.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and accurate

Took seconds to find a garage that could do the type of air-con re-gas I needed locally.

29 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your great review!
We're pleased to hear that you were able to quickly find a local garage that could carry out the specific air-con re-gas service you needed.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Highly recommend using book my garage…

Highly recommend using book my garage you know what the price is going to be before you book and so simply to use.

2 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We're delighted to hear that you found BookMyGarage simple to use and appreciated being able to see the price upfront before booking. Transparency and ease of use are really important to us, so it's great to know that this made your experience a positive one.
We truly appreciate your recommendation and look forward to helping you with your motoring needs again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick & Easy

2 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your review!
We're delighted to hear that you found the process quick and easy. Providing a smooth and hassle-free experience is always our goal, and it's great to know we met your expectations.
We appreciate your feedback and look forward to assisting you again in the future!
Kind regards
BookMyGarage

Rated 5 out of 5 stars

Easy to use and find a garage within…

Easy to use and find a garage within your budget

29 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review!
We're delighted to hear that you found the service easy to use and were able to find a garage that suited your budget. Making it simple for customers to compare options and book with trusted local garages at competitive prices is exactly what we aim to do.
We really appreciate your feedback and thank you for choosing our service.
We look forward to helping you again soon.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very efficient service

Very efficient service

29 June 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review!
We're delighted to hear that you found the service very efficient. Providing a smooth and hassle-free experience is always our goal, so it's great to know that we met your expectations.
We truly appreciate your feedback and thank you for choosing our service.
We look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Easy to do

Easy to do , great service and quality garage.

2 July 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for taking the time to leave a review!
We're delighted to hear that you found the booking process easy and that you received great service from a quality garage. Providing a simple and convenient way to connect motorists with trusted local garages is exactly what we strive to do.
We're glad we were able to connect you with the garage, and we'll be sure to pass your kind feedback on to their team.
Thank you again for your feedback, and we look forward to helping you with your future vehicle maintenance needs.
Kind regards,
BookMyGarage

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