BookMyGarage Reviews 8,484

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the helpful, friendly staff. Many people found the booking process to be easy and straightforward, appreciating the ability to find fixed prices and book appointments without fuss. Consumers often highlight the great prices and savings achieved through the platform, with some noting that they couldn't find better deals elsewhere. The overall user experience is described as efficient, quick, and convenient. However, some customers were dissatisfied with issues related to pricing discrepancies, where the final cost did not match the initial quote. A few people also reported problems with bookings not being made or confirmed by the garages, leading to inconvenience. Additionally, some reviewers experienced poor communication and unreliable service, including abrupt call endings and last-minute cancellations.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency, professionalism, and value.... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the helpfulness, friendliness,... See more

Booking process

Users describe positive interactions with the booking process, finding it easy and straightforward to book... See more

Price

Reviewers highlight positive aspects of price. Many customers appreciate the competitive and fair pricing,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the website and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've used bookmygarage.com on a few occasions and they always seem to have the best-priced, well-rated garages available. There's always a few choices locally and they typically have space at a tim... See more

Company replied

Rated 5 out of 5 stars

Managed to get a great price on my MOT, cheaper than most garages and I was able to book my car through my usual garage nearby! Fab company and a really simple process too. They also send you reminder... See more

Company replied

Rated 5 out of 5 stars

BookMyGarage was a great help. Having recently moved house I needed to find a new local garage for my car service/MOT. I was able to review my choices, find a fixed price and book my car in witho... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Quick options and range of local garages to pick from. I was pleased to find garage on my doorstep that provides great service and friendly advice and no added extras on top of th... See more

Company replied


Company details

  1. Price Comparison Site
  2. Auto Repair Shop
  3. Mechanic
  4. Oil Change Service
  5. Online Marketplace

Written by the company

BookMyGarage helps drivers take the worry out of car care. As the UK’s leading comparison site for MOTs, service & repairs, we make it simple to compare, choose and book the right local garage for your needs in seconds. Our platform brings together BMG-Verified garages, upfront pricing and smart booking tools that put drivers back in control. So you can keep your car roadworthy, your costs down and your peace of mind intact, without the stress. BookMyGarage is a trading name of The Motorists Organisation Ltd, registered in England and Wales (Company No. 08339147). Registered office: 1000 Lakeside, Western Road, Portsmouth, PO6 3EN, United Kingdom


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 5 out of 5 stars

Great customer service

Great customer service, I have used this garage multiple times and always found it great value for money.

22 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your fantastic review.
We truly appreciate your continued support and are so glad to hear you’ve consistently experienced great customer service and value for money with us.
We look forward to helping you with your next visit 😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Very good service

22 March 2026
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Reply from BookMyGarage

Thank you so much for your 5‑star review.
We’re delighted to hear you found our service very good.
Your feedback means a lot to us, and we hope to see you again soon 😊
Best regards,
BookMyGarage

Rated 5 out of 5 stars

Great experience

Great experience

22 May 2026
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Reply from BookMyGarage

Thank you for your kind words.
We’re so pleased to hear you had a great experience.
We really appreciate you taking the time to leave a review and hope to welcome you back again soon 😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

BookMyGarage was Excellent!

BookMyGarage was a great help.
Having recently moved house I needed to find a new local garage for my car service/MOT.
I was able to review my choices, find a fixed price and book my car in without any fuss.
In 50 years of driving this has been the easiest most stress free car service ever. The garage I chose even collected and returned my car free of charge. I'm so glad I checked out BookMyGarage!

10 May 2026
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Reply from BookMyGarage

Thank you so much for your fantastic feedback.
We’re delighted to hear that BookMyGarage helped make finding a new local garage so easy and stress-free, especially after your recent move.
Being able to compare options, secure a fixed price, and book with confidence is exactly what we aim to provide.
It’s wonderful to hear this was your easiest car service experience in 50 years of driving, and that the garage’s collection and delivery service added even more convenience.
We really appreciate you taking the time to share your experience and are so pleased you chose BookMyGarage.
We look forward to helping you again in the future! 🚗
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Danielle was so helpful and friendly…

Danielle was so helpful and friendly and really helped me with whatever i needed! Perfect customer service :)

22 May 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for your lovely feedback.
We’re so pleased to hear that Danielle was able to help and provide such friendly and supportive service. We pride ourselves on delivering great customer experiences, so it’s wonderful to know she made such a positive difference.
We’ll be sure to pass on your kind words, she’ll really appreciate it! 😊
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service as usual Book my garage…

Great service as usual Book my garage is always my first choice as you always save money by using them

18 May 2026
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Reply from BookMyGarage

Thank you for your kind feedback.
We’re delighted to hear that you consistently have a great experience with BookMyGarage and that it’s your first choice. It’s especially great to know you’re finding value and saving money through the platform, that’s exactly what we aim to deliver.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Giving a 4 because of a communication…

Giving a 4 because of a communication mix up, other than that it'd be 5.

17 May 2026
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Reply from BookMyGarage

Thank you for your feedback!
We’re really pleased to hear that you had a positive experience overall. We sincerely apologise for the communication mix-up you encountered, and we appreciate you bringing it to our attention as it helps us improve.
We’re glad the rest of our service met your expectations, and we hope to deliver a full 5-star experience for you next time!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great service

Great service, very friendly, brilliant communication, definitely recommend it

18 May 2026
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Reply from BookMyGarage

Thank you much for your wonderful feedback!
We’re delighted to hear that you found our service great, our team friendly, and our communication clear and helpful. Providing a positive and seamless experience is always our top priority, so it’s fantastic to know we delivered on that for you.
We truly appreciate your recommendation and look forward to assisting you again in the future!
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Quick service

Quick service

18 May 2026
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Reply from BookMyGarage

Thank you for your kind feedback!
We're delighted to hear you were happy with the quick service.
We look forward to assisting you again in the future!
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Its OK

Its OK
Everything is easy and smooth

17 May 2026
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Reply from BookMyGarage

Thank you for your feedback!
We’re glad to hear that you found everything easy and smooth to use.
We appreciate you taking the time to share your thoughts and hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Fairly straightforward to book

Fairly straightforward to book. The garage, Bavarian Engineering came right back to me and everything was completed quickly and professionally. My car was in good hands with a trustworthy and competent garage. I will only take my car to this garage now.The service was great. The price was very good too. All parts were genuine for the make of my car ... something they do for all cars.

20 May 2026
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Reply from BookMyGarage

Thank you so much for your fantastic feedback!
We’re delighted to hear that you found the booking process straightforward and that the garage provided such a quick, professional, and trustworthy service.
It’s great to know your car was in such capable hands and that you were pleased with both the quality of the work and the value for money.
We’re especially pleased we could help connect you with a garage that you feel confident returning to, that’s exactly what we aim to do.
We’ll be sure to pass your kind comments on to the garage.
Thank you again for taking the time to share your experience, and we look forward to assisting you in the future!
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Good source of information and…

Good source of information and choices.choices.ease

16 May 2026
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Reply from BookMyGarage

Thank you for your kind feedback!
We’re delighted to hear that you found our platform a good source of information and appreciated the range of choices available. Making it easy for our customers to compare options and decide with confidence is something we work hard to achieve.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Quick and easy to get prices from local…

Quick and easy to get prices from local garages for MOT and service

6 May 2026
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Reply from BookMyGarage

Thank you for your great feedback!
We’re really pleased to hear that you found it quick and easy to compare prices from local garages for your MOT and service. Making the process simple, transparent, and stress-free is exactly what we aim for.
We appreciate you taking the time to share your experience, and we hope to help you again in the future!
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

I had a very good experience

I had a good experience, they answer the phone when I called and they fallow up with the garage we agreed on .kept informed.and updated.

15 May 2026
BookMyGarage logo

Reply from BookMyGarage

Thank you for your kind feedback!
We’re really pleased to hear that you had a good experience and found our team easy to reach when you called.
It’s great to know that you felt well-informed throughout and that our follow-up with the garage helped keep everything running smoothly.
Providing clear communication and regular updates is something we always aim for.
We truly appreciate you taking the time to share your experience, and we hope to assist you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great price

Great price and excellent garage who performed 5 star MOT and Annual Service, No negatives with the total experience.

15 May 2026
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Reply from BookMyGarage

Thank you for your fantastic feedback!
We’re so pleased to hear that you received great value and had such a positive experience with the garage, delivering a 5-star MOT and annual service.
We’re especially glad we could connect you with a garage that met your expectations and made the whole process seamless. Your kind words mean a lot to us, and we’ll be sure to pass them on to the garage.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Great job and excellent service from…

Great job and excellent service from the whole crew at Vertu

15 May 2026
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Reply from BookMyGarage

Thank you so much for your kind words!
We’re pleased that we were able to connect you with the garage and ensure everything went smoothly for you. Your feedback truly means a lot to us, and we’ll be sure to share it with the garage.
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant - car picked up and MOT'd then delivered back to me! Great staff and great prices - I wont be going anywhere else in the future

18 May 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you for your wonderful feedback!
We’re delighted to hear you had such a great experience and that the collection and delivery service made things even more convenient for you.
It’s fantastic to know that the garage we connected you with and the pricing met your expectations, and your kind words mean a lot to us.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Best place to go in north east..book…

Best place to go in north east..book online get a huge discount off MOT..Im over the moon with the work they did..So professional friendly and extremely reasonable..

18 May 2026
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Reply from BookMyGarage

Thank you for your fantastic review!
We’re so pleased to hear that you had such a positive experience and that you found the service professional, friendly, and great value.
We’re especially glad we were able to connect you with a trusted garage in your area that delivered exactly what you needed. Your feedback means a lot, and we truly appreciate you taking the time to share it.
We look forward to helping you again in the future!
Kind regards,
BookMyGarage

Rated 5 out of 5 stars

Danielle was great explained everything…

Danielle was great explained everything I needed to know and was very helpful look forward to working with her in the future

18 May 2026
Unprompted review
BookMyGarage logo

Reply from BookMyGarage

Thank you so much for your kind feedback!
We’re delighted to hear that Danielle was able to provide clear and helpful support throughout your experience.
She’ll be thrilled to know her efforts made a positive impact.
We truly appreciate you taking the time to share your thoughts, and we look forward to working with you again in the future!
Kind regards,
BookMyGarage

Rated 4 out of 5 stars

Great savings and easy to book!

Pros:
Great savings on price. Dedicated line for calling and asking for guidance. Secret service is a hit especially if you get the same main dealer as the car you own. This ensures your service stamp matches the same manufacturers stamp

Cons:
Interim/full/major service packages can be a bit difficult to understand. Eg: Honda says full service is done every 24 months but BMG says 12 months, where as interim service of BMG covers lesser things than what Honda does?? Also my garage did not get the instructions of doing the MOT cheaper which I had booked for less along with the full service and was being charged full price, I declined and decided to do that later as it was not due for a while.

Always call the garage before hand and confirm. Otherwise overall i’m satisfied and will use the service again for sure :)

15 May 2026
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Reply from BookMyGarage

Thank you for your detailed and thoughtful feedback, we’re really pleased to hear that you found the platform easy to use and that you’ve been able to make great savings. It’s also fantastic to know that features like our support line and Secret Service option have added to your experience.

We really appreciate your comments regarding service packages as well. We understand that differences between manufacturer recommendations and third-party service descriptions can sometimes be confusing, and this is something we’re always looking to improve in terms of clarity.

We’re especially sorry to hear about your experience with the MOT pricing. The prices displayed on our platform are set directly by the garages themselves, so this is not the experience we want for our customers. We’ll be reaching out to the garage involved to ensure that their pricing is accurate, up to date, and correctly honoured for future bookings.

Thank you again for your valuable feedback and for your advice to other users, it’s genuinely appreciated. We’re glad to hear you would use the service again, and we look forward to assisting you in the future!

Kind regards,
BookMyGarage

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