Bookairfare Reviews 

Don't ever book with this company, I have never had so many problems before. Customer service is completely unreliable, no response at all to emails. They answered once and then stopped. Phone number never works either, nobody answers. And most importantly they have no regards to safety in terms of internet transactions.

I needed a last minute flight, so I booked it through bookairfare from skyscanner and everything seemed fine. However, after a couple of hours I received an email saying they couldn't charge my card because my bank wasn't letting them confirm my identity. They asked to send a lot of additional info, which would be fine, but asking to send a copy of both ID and credit card front and back seems excessive ( especially since they had 99% of these information through the original booking). They also wanted me to scan another document with my signature written manually.

After I tried calling unsuccessfully, I sent two emails and I finally got an answer. I expressed my concerns about sending so many infos through my email, and they agreed to cancel the reservation for no charges if I answered to their last email by just typing " I AGREE"

I find that even more weird. How do I know they won't use it for something else? They gave no reason to trust them so far. I replied confirming I wanted to cancel the booking and since then nothing. I keep trying to call and email, but no response.

My flight is in 3 days and it still appears on the Lufthansa website. I called them as well, but they can't do anything because I booked through a third party website.

Why is it so hard to confirm a reservation was cancelled?

Currently looking to see if there is a way to report them for scam, I don't like the fact that they still have my cc info because of the original booking. Horrible experience.

4 weeks ago, there was a misspelling in my name, and I tried to call them to ask for a name correction. After few hours waiting, they asked me to send over my confirmation, my passport and wait. 4 DAYS later, a girl named DAISY called me said they she was the supervisor and she PROMISED to get everything done in less than 2 days.

Almost 4 weeks and several calls to this firm, my request is still being "UNDER PROCESS" without any progress. And EVERY TIME, the representative DOES NOT KNOW what is going on with my case. I sent my passport 2 TIMES to 2 different representatives as they requested. On top of that, they asked me call to the airline 3 TIMES, but when I called to the airline, they insisted that ONLY BOOKAIRFARE IS AUTHORIZED to correct my name.

3 days ago, I called them asking to talk to DAISY about my case, they promised to get back to me in 24 hours, still nobody calls until now.

Note: My flight will take off next week.

Confirmation: #586034
My e-ticket number is: 180-1732832863
Mobile: 2064461186

Update on 9 April: Finally i got my ticket with my name corrected after a while.

If you feel you have been scammed by this company, report to the FBI for cyber crime investigation. You can file a complain to the FBI at

complaint dot ic3 dot gov/default.aspx?

Replace " dot " with ".", no spaces.

MY TRIP ID IS 528283. And your unhelpful QTeam already has my email address, cell phone number, every freaky info that you need, except for helping me!

The problem: I bought and paid for two tickets in Dec 2015. As of two days ago (4/7/2016), BookAirFare.com says that my departure flight has been canceled! So, they are forcing me to take another departure flight that will have an OVERNIGHT layover, plus ONE MORE connection, a total of two. My original flight schedule does not have an overnight layover and only has one connection. I called Air Canada and found out that BookAirFare.com LIED to me. The original flight was NOT canceled, but moved up to 11:35AM departure time from 7:30AM departure time. That will cause me to miss my connection. So, all BookAirFare.com has to do is to keep my original flight with new departure time, and rebook the connection flight!

But, NO! These people are forcing me and I am sure other passengers to take the one with the one-night layover WITHOUT even providing hotel for people!

My trip id is 528283. It has been TWO days already, and BookAirFare.com has done ABSOLUTELY NOTHING to help.

Air Canada verified that I already have the eTickets issued, but BookAirFare.com has control of the tickets, and they are not doing damn thing about it.

I have already filed a BBB complaint; btw, BookAirFare.com in Delaware has 61 BBB complains!!!!

My next step is to file a cyber crime via the FBI site above, if nothing is done in the next couple days!

It's so ridiculous that they actually responded emails among themselves, including their customer (me), asking each other for updates! It just blows my mind how they do business.

My flight is in two days and they will not pick up their phone! This is ridiculous!

Beware.

I purchased a ticket for $570.17 to travel to Paris and Ireland. That was fine. I had an emailed receipt for that.
I was then mysteriously charged an additional $567.42, then was refunded that amount and then AGAIN charged that amount, finally resulting in both the $570.17 and the additional, mysterious $567.42,not to mention overdraft fees from my bank.

I called them to inquire about the charges and they still cannot explain this double charge but it looked like some shady activity on my bank statement from them. We will see what happens.

Hi
I had little problem,but bookfare did proper follow up . I appreciate there feedback service.satisfied.

Regards
Amitpal

We booked a trip (from the US), and it all seemed to be normal. Then we got an email saying there was a problem with the card and to contact them. Did that, it all seemed resolved, then it happened again. Only this time the transaction showed in my bank account, so I knew there was no problem with the card. But Bookairfare (aka Faregeek) is refusing to release the money to the airline and has told the airline there's a problem with the card.
It turns out, this is what they do. They say prices aren't final until tickets have been issued, then they keep you hanging until you feel desperate enough to pay extra.
I have contacted my bank to cancel the transaction, and I'll go elsewhere. These people shouldn't be allowed to continue.

Ticket ID : 74370
Trip ID :606238.
Trying to call the company since last 48 hrs and all I hear is an automated message. I tried to email. I got an email saying the ticket is not guaranteed as it is just reserved but not confirmed and i have to confirm my credit card details for the transaction to get approved but the email did not have any phone or email ID to contact back. Previously when the Bookairfare agent had called, i missed then call. I called within 15 mins to the number I received. Nobody seems to pick call . I even called the credit card company and approved the transaction there. Still not got any news from Bookairfare. Please do get back soon. I do not want to pay any extra cost just cz you guys didn't pick my call. Please do call. I would like to confirm my details
Thank you !

After I reviewed the company here, I received a call from Daisy ( Bookairfare.com) within one hour. She looked into my issue and asked me to confirm details. I was informed that another agent would call back and process the transaction again and confirm within next few minutes. . The whole issue was resolved within 30 minutes. Thanks to the team !

The first thing was I had to pay an additional charge few days after buying the ticket without me knowing (I just knew when i checked my bank account)

Then there was a misspelling in my name, and I tried to call them to ask for change. After few hours waiting, they asked me to send over my confirmation, my passport and wait. 4 DAYS later, NO RESPONSE, I tried to call again for hours, but still no one picked up the phone

Confirmation: #586034
My e-ticket number is: 180-1732832863
Mobile: 2064461186

UPDATE (April 08): Almost 4 weeks and my request is still being "UNDER PROCESS" without any progress. Even their SUPERVISOR named DAISY "PROMISED" me to get it done in 1-3 days 3 weeks ago, still no response. 3 days ago, I called them asking to talk to DAISY about my case, they promised to get back to me in 24 hours, still nobody called now.
Note: My flight will take off next week.

Hey guys,
I've been booking flights online for a long time, and usually it's pretty straight forward : find tickets, purchase and receive confirmation on your email.
This time I was looking for tickets and found some on Bookairfare.com that were around 200$ cheaper than the competition so I booked them before reading any reviews. I received an email instantly showing me my itinerary but when I pressed on e-ticket it said the tickets are processing and it should take 2 to 24hours. In the meanwhile I look at my credit card account and see that a transaction was made in the sum of 0$ and a second around 30mins later in the total amount of the trip (no overcharge). I kept rechecking the e-ticket waiting for confirmation from the airlines for about 12 hours (on the other sites it takes a lot less then that) until I decided to check myself. I went to the airline website and put in the reference number only to find all my information and confirmed ticket number and all I needed. I went back to check on the bookairfare email and it still says the tickets are processing.

I read a few of the other reviews before writing this and I only think that the website is trying to improve but still has a good way to go.

My suggestion is to give them another chance if you find their prices competitive, make sure to read the small print, never by any mean accept to pay additional fees for whatever reason, and make sure to confirm directly with the airlines as soon as possible.

I need to change 2 airplane tickets that I bought with BookAirFare but NOBODY picks up the phone nor answering the emails. And the live chat does not exist.

This is terrible because we need to change our return date RIGHT NOW... my grandma is dying and we need to go back to the USA right now!!!

Here is my information:

Flight e-ticket - Trip ID: 536467
e-Ticket numbers: 205-7722182874 and 205-7722182875
PNR number: 77OP9A

My name is Pablo and you have the email that I used to register and buy the ticket. I won't post the email here because I don't want to get spammed. Please send me an email ASAP.

UPDATE as of 03/23/2016. After posting this review I received total refund amount within 4 days. Happy with the result! I guess this company tries to keep ticket prices low, that's why they cut off on other services. Tickets I purchased were good, but the 7 months battle over getting back my money spoiled the experience. Although lately it seems like customer satisfaction is important for them and they are improving their process of dealing with the customers.

I bought 2 tickets in July 2015. My credit card was overcharged ( based on some of the reviews -- I am not the only one!). Every time I called them I was assured that the checks with the refunded amount were on the way and I was supposed to get them soon... Finally, in February 2016, I received an email with FedEx tracking ID for the package with my refund. That package has been pending in Indianapolis for almost 2 months now!! Apparently US Custom holds the package because the checks are not valid... Terrible experience!

For the last several days,I have called the centre to change my return to a later day with no success. I tried to email with my phone number and trip ID and all I got back was an automated response saying they would get to me when they could but my priority level was low. My flight is now in 28 hours. I now fear that I will have to end my vacation early because of their incompetence as a business with an utmost disrespect to their customers. I would never recommend using book airfare , not even to my worst enemy

I have been trying to reach their customer service the entire day - no reply. Needed to change a flight and it looks like it won't be possible. Sounds like this is a fake number without an actual person.
It is better to pay more and book flights closer to the actual flight operator and not go through various online travel agencies to save $.

Booked a flight on Thursday for Saturday. On Saturday they called and we didn't answer. Buy the time we called back they had canceled the tickets... Airline said the flight was full so my guess is they sold tickets that they shouldn't have and couldn't get us the ticket and used a bogus excuse of calling many times to review the credit card

For over a month I have trying to have my name changed due to an error that I doubt it was mine. In any case, I agreed to pay $ 70 but nothing has been done and customer service ignores my email. So far not good. It was a $ 1200 ticket.

I'm still waiting for the customer service to resolve the booking for a bogus flight from Las Vegas to Phoenix on Feb. 27, 2016. It is impossible to get through the automated phone operator! Had to take a last minute AA flight to Phoenix because of fraud.

Booked my ticket yesterday. I need to update my payment information to confirm the ticket. There is no option to do so online and I am on hold for more than 1.5 hours and not able to connect. Feedback option also doesn't work and Live help doesn't work. There is no way to book anything form this stupid site. Please don't use this site.

By now I got in touch and my ticket was issued. Hence I feel relieved. Still the process was quite painful to reach customer service. But they got the job done. So want to make sure this message gets out on top of the negative message prior.

UPDATE 3/14/16*** the airline found time to reply to my post and their reply is a joke. they sent me an email asking for a screenshot and info to show them the overage which i sent the first time. i also did some digging and the site is a fraud. they will play the run around game with tons of excuses. Whatever excuse it is i already reported fraudalent charges to my bank and got my money back. STAY AWAY FROM THIS SITE****** I BOOK A FLIGHT AND AGREE TO THE PURCHASE PRICE BUT WHEN I WENT TO CHECK MY CREDIT CARD THEY OVER CHARGE ME. FOR 2 DAYS IVE BEEN GETTING THE RUN AROUND AND CALLING THEM IS A JOKE. YOU ARE ON HOLD FOREVER AND THEY TELL U THE SAME THING OVER AND OVER SO NOTHING GET RESOLVED. I ONLY KNEW OF THE CHARGE BC MY CC NOTIFY ME AND I TOLD THEM IT WAS A FRAUD CHARGE. LESSON LEARNED.. PAY THE EXTRA TO GO TO A LEGIT SITE.