My experience with bookairfare is very good. They are easy to reach, less time to spend on call, most knowledgeable, honest and ready to help customer.
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Compre dos boletos miami-mexico por bookairfare y resulta q este número de reservación no existía ni coincidía siquiera con los números de la aerolínea por la q viajaría.les envíe muchos correos p... See more
Company replied
The travel agent, Philip, was more than helpful! He went above and beyond-- making sure all of our (annoying and tedious) questions were answered. He checked other flights to ensure we were getting... See more
I booked a flight without checking the reviews and was horrified by the negative comments fearful that I would turn up at the airport to find out there was no booking. However, Alden and particular... See more
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My experience with bookairfare is very…
My experience with bookairfare is very good. They are easy to reach, less time to spend on call, most knowledgeable, honest and ready to help customer.
I booked a super cheap ticket to…
I am happy to see that this website regularly updates the latest offers. It helps me get the best flight deals. Thank you so much.
I booked with this company on December…
I booked with this company on December and everything occurred rigth ! I went in a 10 hours flight to Brazil !
Thank you.
Thank you for your help ronny. Made my online check in a breeze.
Herman was such a great help
Herman was such a great help. He has gone above and beyond with customer service. He really made it possible for me to be able to make it to the funeral. He stayed on the line with us until the problem was resolved. I recommend him for any promotion that you can give him.
Ronny did a good job of helping me with…
Ronny did a good job of helping me with my reservation. Thank you.
When I talked with Samuel about the…
When I talked with Samuel about the Saudi Airline ticket issue he was able to find a good solution for me by booking an alternative airline. He was very helpful. He was very patient and helped sort out whatever issue I was having. I am really thankful.
Thank you Samuel!!
Samuel assisted us changing my flights despite tight deadline. Really happy with all the help, transparency and efficiency. Will definitely book with Bookairfare again in the future
Thanks again Sam
Thank you so much for the Bookairfare…
Thank you so much for the Bookairfare for the smooth transition from Saudi Airline to Emirati Airline. Everyone was so helpful and great!
When I tried to book a $357 roundtrip…
When I tried to book a $357 roundtrip flight, I was given an error during the transaction process saying the airfare is now above the quoted price, thus the transaction didn't go through. Soon after, I decided to book a similar flight on another airline/website. Come to find out later, the transaction did in fact go through on BookAirFare, and at this point I'm stuck with two flights.
I called BookAirFare in hopes of cancelling the flight and getting a full refund, or at least something close to that. The best they could do was charge be a fresh $75 cancellation, request to cancel my flight with the airline, in which case I would get a $157 dollar refund. Effectively, this means the refund is $82 ($157 - 75), if I'm able to get one at all. Mind you again, this is all because BookAirFare false said my transaction didn't go through originally as I was attempting to make the ticket. Otherwise, I would've known right away my trip was confirmed, not subsequently booked with other airlines, and not ultimately cancelled my flight with BookAirFare.
Scammers!!!!
I had to cancel my flight due to an unexpected event. Cancellation was $50 with credit back. I paid $487.60 for my flight. I just booked a future flight with my credit and they charged me additional $239! The flight on all website is $492. They said i have to pay a flight difference of $104, $125 for rebooking/cancellation fee, $10 agency fee. Totaling in $776.60 for the flight. They are telling me the lowest price is $492 but i have to pay more cause of different class(?) Still economy seat but they said each 10 seats get more and more expensive, but if i booked directly through alaska or different airline, it would be $492. They basically charged me $596 for this flight..... scammers.... never book with them. Any other airline, they will charge you fee and give you credit to rebook, not charge you up the a** when rebooking.
If I could give 10 stars I would!
If I could give 10 stars, I would! I have had the most positive experience with Bookairfare.com in making travel arrangements from the U.S. to Australia. We had a problem with our tickets, which was my fault, and Herman White walked me through making changes that were critical to our being able to make the trip. He was patient, respectful, considerate, and worked tirelessly to get everything corrected and made right for us. I give Bookairfare.com -- and Herman White -- the highest recommendation possible. I will use Bookairfare.com for future needs and will tell my friends to use your company as well. Thank you so much for your OUTSTANDING service!!
I have very good experience with…
I had a very good experience with Bookairfare. The customer service is really good. The customer service representative Herman really did a great job by explaining everything and helped me a lot in chosing the best deal. They really care about their customers.
Mr Herman was a wonderful agent
Mr Herman was a wonderful agent. he got me a perfect itinerary, I will like to patronise this travel agent again in future. He dealt with my booking like I am an old customer.
Herman answered all my flight questions…
Herman answered all my flight questions and even emailed me my e-tickets. Great customer service and professional. Thank you !
Don't trust them
Don't trust them - your booking won't work!
Used Bookairfare to book a flight in 2 months time to Barcelona and received a confirmation e-mail.
A day later received another e-mail stating due to unstated 'technical issues' on their side the booking was cancelled, and now a booking for the same flights will be +£90 more.
In the time being it is now impossible to book the flights at the original price anywhere else. Ridiculous that this company can exist to scam travelers and penalise them for their own faults- wish I had read Trustpilot first.
Courtesy and efficiency
Very helpful in finding the cheapest flight.
It was tiring to get the confusion cleared however there communication was timely
There was a lot of misunderstanding and confusion regarding my ticket charge. However apart from one person rest all of the associates were very helpful and courteous including Alden, Jackson, Sebastian and Asher.
Only negative thing is they said they will call back and no one did. It was I who had to make contacts with the desk.
I recently contacted Bookairfare to cancel my reservation
I recently contacted Bookairfare to cancel my reservation. The agent, Herman was very helpful and considerate and was able to help me out by getting me a full refund of my ticket
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - they are total scammers. We are now in October and no refund has been issued. "Management" are disgraceful. They say they will call you back take down your name and number and no call is ever returned. You email the so called "Management" and they are even too busy to respond to the email. So what does one do with a company like this? Where "Management" have promised a refund which has been recorded and they don't honour it? They basically expect the customer to eventually give up and this is possibly how they make some extra cash!!! AVOID..
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