Bookairfare Reviews 

Helpfully , Thank you !

He was very helpful and promptly had an answers to my questions

Worst customer service ever. I spoken with several different agents that all seem to have the same name.....
I recently changed my name back to my maiden name and need to get my ticket updated. The actual airline that I am flying on says that they would change my name for $78, but I have to go through bookairfare.com and have them request the change. The first "Ashlin" that I spoke with said that it would be $200 to make the change. That he would give me a call back by the end of the day. That was a week ago.....
Then yesterday, one of my traveling companions received a call on her cell phone, not mine, even though my cell is the number I gave. The most recent "Ashlin" has now informed me (a week later) that the airline has denied my request for a last name update and that I will have to book another flight ($1200). I asked him to send me the email that he received stating that the airline denied the request, and informed him that the airline had informed me that they would accept the request. "Ashlin" became quite tongue-tied, and stated that he can't share internal emails.... I asked him three more times for the email, explaining the information again that I received from the actual airline. He said he would ask his supervisor and get back to me. HA!!!!
Not sure what to say other than WORST customer service ever

Very bad customer service, they keep cancelling the ticket and increase the price when i tried to book it again

Our customer adviser Alden was extremely helpful, knowledgeable and friendly. We got a great best value flight through his recommendations.

In my case they have sent me an e-mail with notice my DISCOVER CC has been declined. That was 10 hrs after booking tickets. Called them back and asked how could be declined when Discover customer support told me there's no transaction declined. Then, they said cc # is wrong. Read for me cc# again. The # is correct. In meantime guy telling me ticket price changed, want me to pay extra 1,000$ for booked tickets. Hell no. Supervisor overtook call and gave me bullsh... SAS airline doesn't accept Discover cc. Damn you, you have Discover logo on your site as way to make payment for tickets. I have called SAS and got answer they accept Discover cc. I have tried to give them other cc to pay ticket, but they still want me to pay extra 1,000$!!! What is reservation for, or what I canceling (existing purchase) if you want charge me a new price of tickets. Anyway, very dishonest, liers. As I said, I wouldn't talk or waste my time with them even for free tickets. The way they try to play around simply hurt my intellect. If their lie failed, there's another. Don't appologize to me for anything.

He was very helpful :)
I am very thankful 😃
He is such a good employee and had a lot of patients and answered all my questions correctly. I had called many people before i got to SYMON and he was the most helpful. Thank you so much!

The service is really good.

Great experience, would reccommend with no hesitation

Friendly, very communicative, patient. Did all he could to change my ticket, make sure I understood all the choices and information and make my experience simple and pleasurable. I would use this company again for sure!

I placed a call as soon as I realized there was an error in my reservation and Symon was very diligent in taking care of my problem. Prompt response, great communication, and sense of urgency yielded nice result.
THANKS

Carmen helped me get my booking code for my Iberia flight. She was patient with me when I couldnt get the code to work. I got it to work. Thank you

Very good help

Have just booked our Flight to Adelaide much cheaper than anywhere else, very good customer service With a very informative agent
Aldo. Based on my experience I would highly recommend.

Compre dos boletos miami-mexico por bookairfare y resulta q este número de reservación no existía ni coincidía siquiera con los números de la aerolínea por la q viajaría.les envíe muchos correos pidiendo mi reembolso y llamadas .primero que si era el numero y después dejaron de contestar
It's fake,
Only lost tour money don't buy nothing to they
And muy reservation was for aeromexico no other aerolínea. i send you a email and never obtain a aswer.
Yesterday i try with a new email but you dont answer me

Would recommend this company. Customer service was great and was given a contact email for the agent in case of any questions nearer the flight. Aldo was very helpful over the telephone and talked me through the booking process. Looking forward to my journey.

BookAirFare provided me the cheapest fare when I was booking my flight and when I needed to change my return flight dates, it was handled quickly and efficiently.
The whole team responded in a very timely manner to all my questions and helped me to sort out my changes. I was able to speak with them on the phone, when needed, and in a time zone that was good for me.
I have no hesitation in recommending this company, I would happily book with them again.

While we boot thru Bookairfare, we compare the price and book within our budget. Now, i have realised that I have to pay total US$ 140 for the seat reservation. That is almost 1/5th of the total cost of the ticket which was not clear while doing the reservations. That is very frustrating and disappointing.

I booked a flight without checking the reviews and was horrified by the negative comments fearful that I would turn up at the airport to find out there was no booking. However, Alden and particularly Carmen were both able to reassure me. Following an online chat my ticket was issued and emailed as a priority. Checked e-ticket with airline and now a very happy lady.

I'm really pleased.

I had a great experience booking with BookAirFare. All the questions I had were paid attention to and were answered to through chat by exceptional customer service representative Koby Walsh. I wish this kind of help and service could be maintained by other service providers too!

Kudos to Koby and BookAirFare!!