BUY AT YOUR OWN RISK! I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly kn... See more
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Absolutely appalling company. Like many others on here I ordered and paid for a watch as a birthday gift in May 2020, paid extra for express shipping, and am still waiting. Many emails later and there... See more
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... See more
It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still... See more
Company details
Information provided by various external sources
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Contact info
This is my third review.
This is my third review.
I asked for the customer service to give me info about my order, and despite an immediate response promise, still nothing even after a week.
A shame.
26 July 2020
Unprompted review
Reply from Bonvier
Dear Martin,
Thank you for reaching out and contacting us. I am very sorry that your order is not resolved yet, it should have been of course.
I will check your order number now and get back to you by e-mail.
Thank you.
Kind regards,
Amanda
Customer Service
info@bonvier.com
5 Months since i paid you guys..
5 Months since i paid you guys... The watch is never seen. They dont reply. Sad to be robed
24 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
This company is a fraud
This company is a fraud. I bought a watch a month ago and still haven’t received it. I tried to call them and their phone number is always unavailable, I wrote them a lot of emails, through Instagram, Facebook and NO ANSWER
I want my money back. Don’t buy anything there! It’s a SCAM
* So muy review it’s been reported by Bonvier??
That’s funny! It should be me and all the other users reporting YOU, Bonvier.
I want either the watch I bought a month ago or my money back. This is unacceptable! So tired of this..
21 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Shipment from Sweden , 1 month and still nothing..
Since the 22nd of June, my package is stationnary in SWEDEN.. Can't believe an UPS picking from Sweden takes so long ! The company does not answer any of my emails, nothing. Is this coming from Sweden or North Korea ??
I believe requesting a refund will end up the same, waiting for money for months.
BONVIER wake up and proceed with the shipment ! This might be the last wake up call for this company..
21 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
!!!!!!
I sent them more emails no answer until now , i have placed my order and the only update thatbm i get is thatbm is shipped , nothing else. No tracking number no other info . I also tried to call and no answer . !! Very dissapointed !!!!
!!!!! If you have a problem due to the Covid-19 then inform the costumer before they place and order ! I still not get an email from you ! Send the order or the refund !!!
I don’t get it how can you make good reviews and still not answer to so many costumers that didn’t get an answer from you!
20 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There have been several delays due to covid-19 recently. We have decided not to do any marketing activity or any such thing until everyone is helped out properly.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
They dont ship the watch and don't even…
They dont ship the watch and don't even response to my e-mails!!
After their reaction;
Lol don’t believe them.
20 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There have been several delays due to covid-19 recently. We have decided not to do any marketing activity or any such thing until everyone is helped out properly.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
I placed an order in February and I am…
I placed an order in February and I am still waiting for my watch. As responses I receive only phrases like: „We will take care“. However they do nothing!
I was provided with a tracking code, which shows only the fact, that shipping is ordered, but nothing else’s changes.
I am very disappointed and can just advise everyone who is interested to purchase somewhere else!
So and even after the response of Bonvier, where they promise to get in touch with me, nothing happened. They even didn’t get in touch with me.
20 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There have been several delays due to covid-19 recently. We have decided not to do any marketing activity or any such thing until everyone is helped out properly.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Never received order, tried to cancel, but never get an answer
Order #10345
I made an order nearly a month ago (21/6), have written to customer service several times, and get this answer the third time I wrote.
"Thank you for your request. You should have received shipping notification from our distribution through our partner Sendify. With tracking information. The recent weeks we have registered a lot of shipments that is getting processed. We are trying our best to clean up all mess from previous customers after being temporarily down in May.
Thank you.
Best regards,
Thomas"
I haven't received a shipping notification, and wrote that back 10 days ago, I have never received an answer on that. I have also tried to write and cancel the order, but I have never get an answer on that either :-(
This should be a graduation present for my son, I am angry and sad, that the company are providing such bad customer service.
Still waiting
19 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There have been several delays due to covid-19 recently. We have decided not to do any marketing activity or any such thing until everyone is helped out properly.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
ORDER #10397 - NO ANSWER
ORDER #10397 - NO ANSWER / NO INFO - NOTHING!!!
I have ordered a watch and I got only info that it's shipped but since that time I don't have any answer from that company. I have sent them request for more info yesterday and only got automatic answer - to many requests, response can take little bit longer - but since that I didn't get any answer. I've send them many e-mails but I didn't get answer anymore. Now I'm reading that comments and I think I've also lost my money. NOT RECOMMEND IT!!!
UPTADE!!!
I got answer that I will get some news by e-mail but only I got the same e-mail like by the first time. Who wants to make class action please let me know. I won't leave that. They are cheaters.
15 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There have been several delays due to covid-19 recently. We have decided not to do any marketing activity or any such thing until everyone is helped out properly.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Order #10390 Long waiting time, Zero contact !!!
Bonvier !!!
I received information about the shipment. Please provide a waybill to my email address.
Be serious !!!
Order #10390
14 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back. There are several delays due to covid-19 at the moment.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! I ordered a watch in April, this is my 3rd review and after many many emails I still have no response from them.
.
After reading theyre reply I still haven't had an email from them.
12 July 2020
Unprompted review
Reply from Bonvier
Thank you for reaching out to us. I am very sorry for my late reply back.
We will immediately help you with this matter. I will get back to you by e-mail now.
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Problem with order
Dear bovier,
Yes i received the email of the tracking order more then week ago but still not shipped. I wrote 2 mail and sant massage on FB and i didn't get answer....
So when the order will arrive ?
Order id #10308
29 June 2020
Unprompted review
Reply from Bonvier
Hello Kuba,
Thank you for your order. I have sent over the DHL Express tracking directly to your e-mail. I do not think you received the proper tracking information automatically. Maybe it ended up in the spam-filter or the e-mail adress was not correct.
I reply you there.
Thank you.
Best regards,
Thomas
Customer Service
Shipping Time
Hello Dear Bonvier Team!
I wanted to know that considering the current pandemic situation, how long would it take to deliver orders within EU borders?
Regards
24 June 2020
Unprompted review
Reply from Bonvier
Hello Soroush,
Thank you for your request. Firstly, it is easier to send us an e-mail to info@bonvier.com for prompt responses.
As for your question within the EU it takes 2-5 days transit time with UPS Express after dispatch. It depends on the location.
Thank you.
Best regards,
Thomas
Customer Service
Don't buy from them
Ordered and paid for a watch from them on the 6th March. Told me it would be dispatched later that month. Watch has never arrived. Emailed them and was told there was a delay due to Covid 19. Then they told me UPS had returned their watches back to them and that they would be sent out again shortly. Still hasn't arrived, I chased them again and they said they had been taken over by new owners. Chased them again and again by email and now not replying. Website is currently unavailable.
3 June 2020
Unprompted review
Reply from Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
It is a scam
It is a scam, you all should be ashamed. If you still have little dignity, you read my mail and give me my money back. People like you make this world bad.
1 June 2020
Unprompted review
Reply from Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
No support, order never received
Old customer of bonvier, ordered about 4 watches last year, loved them.
The problem is that i ordered 2 watches a couple months back and never received them. (Order #9910)
Sent 2-3 emails to support, no replies, it's been over a month... (And the website is down now)
I don't know what's going on, i heard that the ownership changed, too bad, they had amazing watches...
Asking for refund
Edit: post written in Jun, now in September still nothing, sent couple of more emails, no replies, no refund...
1 June 2020
Unprompted review
Reply from Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Worst experience ever
Worst experience ever. Don’t even bother buying from this guys. The patron seems to be always the same. You place the order, never ships, they say that they don’t have that in stock (according to them it was clear on the page, but it never was), they say sorry and offer other products, you NEVER EVER get a proper tracking number to follow your order (all you have is their useless order number) and they say that the order will arrive anytime soon, that they have delays, etc. In conclusion, don’t even bother. I’m filling the proper complaints now and asking for my money back.
Edited because they try to remove it for “defamatory”. Still, it’s JULY, and I STILL haven’t received my product (bought february). Draw your own conclusions.
August 25 Update: STILL haven't recieve nothing. They don't even reply to emails anymore. Please, DO NOT BUY FROM THIS GUYS.
29 May 2020
Unprompted review
Reply from Bonvier
Our website relaunch next week after a stop and transit time to new ownership. We are sincerely sorry for all orders affected by this change. Also we are sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have over 70.000 customers in the past and all have of course been helped out.
I can ensure you that all our orders is getting shipped out as usual and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Still no watch received after 2 months
Writing another bad review for this company. I ordered my watch on the 11th of April and I have still not received it after 2 months! After several emails regarding my tracking number they have still not responded except with their pathetic automatic responses! Its a big SCAM - becareful!
27 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
0 stars
0 stars? I ordered a watch as a birthday present for someone weeks ago. The birthday has passed and I still don't have the watch. I don't have a tracking number or any shipping information other than "Your product "MILANO BLACK/S (41 mm)" has been sent. Track the shipment with number or by clicking here:" with no link or other information. I also don't have a response to my email, Twitter or Instagram messages. I really don't want a "we've changed ownership and now are back" stock, nonsense message. I want USEFUL, REAL information about where my order is. Otherwise, I want my money back.
Order#: 10222
To update, I still have no email as I was promised in the response and now Bonvier.com doesn't even work. So much for being back, huh? I'm claiming the charge through my bank. This is absolutely unacceptable.
Update again: I ordered in May and still don't have my order. After finally receiving a response, they stopped responding after I got an email from Sendify on June 23rd saying it was shipped. It's now August 19th and there's been no update whatsoever on Sendify, DHL (the shipping partner) has no record of anything being sent and the company has completely stopped responding to my emails. I have never in all my life had such a horrible experience. This is how you're "back in full strength"? Really?
I've started the process of having my bank handle the fraud since it's clear that I will never receive my watch or a refund from Bonvier - an absolutely disgusting "company".
27 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
ORDER #10181
I would like to have information about ORDER #10181. Placed on 5/3/20. Please.
26 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
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