BUY AT YOUR OWN RISK! I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly kn... See more
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See what reviewers are saying
Absolutely appalling company. Like many others on here I ordered and paid for a watch as a birthday gift in May 2020, paid extra for express shipping, and am still waiting. Many emails later and there... See more
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... See more
It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still... See more
Company details
Information provided by various external sources
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Contact info
Joke of a brand
On the same boat as everyone else here. Ordered a watch and have been waiting for some sort of shipment information for over a month. The company hasn't emailed me back after I tried sending them 3 emails. They sent me an email at the end of April telling me the watch should have been delivered by then- no such thing as the status of my order still only says 'confirmed'. Been trying to get a hold of them since. This is a joke of a brand!
25 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
The same story as many of you
The same story as many of you, i ordered my watch, but nobody is answering on mails and I didnt get the watch for over the month. Can we sue the company and ask for money?
25 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
NEVER EXPERIENCED ANYTHING LIKE THIS
I ordered my watch on the third of april, and I still haven't even recieved any tracking information (even though they said it was sent on the 16th of april).
I have been trying to contact them for the past 1,5 months with no reply, and I have seen absolutely no trace of my package, even though the transaction went through roughly a week after I placed my order.
I have NEVER experienced service this bad, and will ABSOLUTELY NOT recommend anyone buying anything from Bonvier!
Writing this bad review is the last thing I wanted, but it seems as though this is the only option I'm left, since I can't contact them elsewhere.
19 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
DO NOT BUY FROM THEM. Offical complain filed with the e-commerce Department.
This is the 2nd time time I am buying from Bonvier and the service is absolute rubbish. I ordered a watch a month back and after a week I was informed that the watch is shipped.
I have sent Bonvier several emails, messaged in Insta and even tried to call to get the tracking number.
They do not reply or answer.
They blocked me on Insta and FB for asking about my orders.
There are so many indie watch companies that offer something similar but so much better service.
I would never recommend Bonvier.
Sadly I just saw the review and it seems this is going on for months now. They have a nice website which is live and no delivery is taking place.
I JUST FILED AN OFFICIAL complaint HERE IN GERMANY after reading all the below Reviews. The website needs to be taken down.
Also, "Michele Bianchi" It is a bot..the reply to each complaint is the same, and even after the reply there product is not being delivered.
18 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Watch not received
I purchased a watch on 3rd of May. I haven't received it yet. I sent then an email, but no one has replied.
16 May 2020
Unprompted review
Reply from Bonvier
Hello,
Thank you for your order.
Bonvier Watches have just changed to new ownership and are now finally back in full strength again.
We are sincerely sorry for the delay in dispatches due to covid-19 recently and late replies by e-mail due to high demand. We have more than 70.000 customers in the past and all have been helped out.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express due to covid-19 are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I have not received the correct items…
I have not received the correct items for my order.
I was in contact with you and you told me you would solve this.
Then when nothing happened I have tried to contact you multiple times but with no response.
I have not received the correct watch with the correct brown strap.
My order: ORDER #9702
This is for me unacceptable!
Therefore I will not recomend anyone to buy from Bovier because the dont deliver what you have ordered and payed for!
// Simon
15 May 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I order one watch before almost 3…
I order one watch before almost 3 months, but they sent two low quality watches one is not working.next time I’ll not trust Bonvier
12 May 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Ik payed doe 2 watches with a order failure
Ik bought 1 watch but with a error in payment i paid twice with. alot of mail traffic i dind get my money back of one watch.. Will they said they would send it.
11 May 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
You will not receive the order
Ordered 2 watches. Received one. I contected them via email and have been mailing with them for last 5 months. They say all the time that my order is being shipped, was shipped, is being dispatched, is being processed at distribution and so on and so on. All in all they did not send me what I ordered. DON'T BUY FROM THEM.
7 May 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I WANT MY MONEY BACK!!!
Hey. 1 month ago i order watch after 1 week i got a deliver with watch packed in PLASTIC BAG with no working hands od the clock. And under it a massage printe in notebook with a message” its a fake watch we will send you a Real in next week. Waiting till today. I want to add nobody respond me for my e-mail I want my money back ! WHEN i order a product somewhere should be a information you have problems with deliveres. Pleas respond me!!!!
5 May 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Don’t buy a watch from Bonvier
Don’t buy a watch from Bonvier! I bought a watch 10 weeks ago and still haven’t received it. Also communication is bad! Keep your money and don’t buy Bonvier! It’s a scam..
Also after the reaction at the bottom of this review from Bonvier still no response on emails or social media.. SCAM!!
Update after 6 months;
I still have no watch and there is 0 communication!! They don’t reply on email. Don’t ever order here a watch or something else!
5 May 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Hello ,
Hello ,
the watch I received does not match the one I requested.
Thank you for making the necessary so that I can have the model of my order. Best regards
30 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Not sure about the quality of products…
Not sure about the quality of products as I have never received anything but worst customer service. Haven't received refund for the order cancelled a month ago. Also no response on email, Instagram or on facebook.
30 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
One of the worst ecommerce site.
29 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Zero communication and false promises
29 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
Ordered a watch on 16th of April
Ordered a watch on 16th of April, two weeks later still nothing was delivered, although it was descripted as 2-5 days. The customer service doesn't respond to my mails.
29 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
bonvier is a scam and fraud..i don't…
bonvier is a scam and fraud..i don't know why any one haven't reported them yet..i am definitely going to report them to police or carribneri...its been 3 months since i orderd ..after 2 months i cancelled my order and ask them to pay my money back..since no answer..you are going to pay now bonvier watch it
ok i comment on their instagram page and they blocked me from there...please comment on their IG page so more people know that they are fraud i lost my money and same will happen to anyone who visit their page.
ok they replied everyone here woth same email but when i email them on their costumer service they never replied..and i mail them like for 100 times asking my money back...scammers and fradulent bonvier..worst worst online shopping experience ever.
its been four months now as i ordered a watch from bonvier...i email them again and again but they never replied..very very disappointed
28 April 2020
Unprompted review
Reply from Bonvier
Hello Saheefa,
We have replied you several times and we have also sent you a package. You should have received full tracking directly to your e-mail. Please have a look.
Thank you.
Best regards,
Thomas
- - - - - - -
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
MOST LIKELY CASE OF FRAUD
I ordered 2 weeks ago and didn‘t received the product yet. No tracking# and no response from the customer service, but my comment on instagram had been deleted promptly. My order# is 10069.
The warnings from other customers here turned out to be true! I already called the buyer protection from Paypal.
This seems to be fraud DO NOT BUY AT BONVIER!
28 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
I’ m still waiting for my delivery..
I’ m still waiting for my delivery... I made my last order in 31th of March. No news from Bonvier...
ORDER #9962
Edit: each card payment can be canceled thanks to the Chargeback service. Please check the details on the internet. Maybe you'll be able to give you money back
27 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
You wont answer my e-mails and I have…
You wont answer my e-mails and I have been waiting for over a month for my watch now.
27 April 2020
Unprompted review
Reply from Bonvier
Hello,
Bonvier Watches have just changed ownership and are now finally back in full strength.
We are sincerely sorry for the delay in dispatches due to cover-19 recently and late replies by e-mail due to high demand.
I can ensure you that all our orders are shipped out and all packages coming back from UPS Express are immediately reshipped. Also all our sold out models are finally restocked again at our new warehouse.
We will get back to you by e-mail and reply also.
Thank you sincerely for your patience.
Best regards,
Michele Bianchi
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