Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more
Company replied
Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward t... See more
Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more
Company replied
Company details
- Food Products Supplier
- Catering Food and Drink Supplier
- Cheese Shop
- Confectionery
- Dairy Supplier
- Online Food Ordering Service
Written by the company
At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online
Contact info
Unit 27 Carlton Business Park - Carlton Road, TN23 1EF, Ashford, United Kingdom
- +441233660158
- bonjour@bonnebouffe.co.uk
- bonnebouffe.co.uk
4.8
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good selection of authentic French…
Good selection of authentic French treats, prompt delivery
31 July 2025
Really good quality food
Really good quality food - I only wanted fresh yeast but just had to buy some saucisson sec! Delicious.
29 July 2025
Friendly, reliable and affordable store for French goodies.
Bonne Bouffe is not the French food site with the largest choice, but it is definitely the friendliest and most reliable by far. It also takes its slightly reduced range into account to offer free postage over £45, and also sometimes a freebie from the offers section when you place larger orders. Nothing to find fault with so far after 3 orders, which won't be the last. I was delighted with all of them!
30 June 2025
Excellent service and range of products
The products always arrive very well wrapped and packed, with cold packs for the fresh yeast. The yeast also has a long life of approximately 3 weeks and is great value.
30 June 2025
Reply from BonneBouffe
Dear Chris, Thank you very much for your lovely feedback! We are truly delighted that you enjoy our very popular Fresh Yeast and had a good shopping experience with us ! Kind regards, Caroline
Great Cheese's of Trusted Quality
We must say how nice the cheese was a very warm the weather has been so no ice left in the carriage well wrapped parcel.
So think it would be better still if we paid extra for overnight delivery to get especially soft cheese's to us all year round. as riding around in post office van likened to that of a oven and also a overnight stay at depot did not help the quality on the outer ends of the product which we had to throw away.
1 July 2025
Excellent choices and delivery dates.
27 June 2025
Reply from BonneBouffe
Dear Anna, Thank you for taking the time to share your feedback.
We understand your disappointment regarding the ice packs.
Please don't hesitate to contact us directly at bonjour@bonnebouffe.co.uk if you ever have any issue with your order as we're always happy to help.
Kind regards, Caroline
Eco packaging and quick delivery
Lovely food, all sent in recyclable packaging. Arrived quickly. Thank you
24 June 2025
Lovely shop, literally a taste of France
Lovely shop, well packed and fast delivery. You can get all those things you thought you could only get in France! Including those lovely cassoulet tins (if you know, you know!)
24 June 2025
Reply from BonneBouffe
Dear Dolores, Thank you very much for your great feedback! We're glad that we can provide that taste of France, and that you had a good shopping experience with us. Do you know that you can also keep up to date with special offers and new products by subscribing to our newsletter? Kind regards, Caroline
Always reliable and prompt delivery
Always reliable and prompt delivery. Very happy with my order.
27 May 2025
Reply from BonneBouffe
Dear Maxine, Thank you very much for your lovely feedback! We are truly delighted that you enjoy our products and had a good shopping experience with us ! Kind regards, Caroline
Very easy to buy online but the box was…
Very easy to buy online but the box was quite bashed when I received it.
2 June 2025
Reply from BonneBouffe
Dear Lizzie, Thank you very much for taking the time to leave us a feedback, we really appreciate it. We are truly sorry that your parcel got damaged in transit. Please feel free to contact us at bonjour@bonnebouffe.co.uk as we're always happy to help if you ever have any delivery issue.
Kind regards, Caroline
Excellent product and superb protective…
Excellent product and superb protective packaging.
27 May 2025
Reply from BonneBouffe
Dear Susan, Thank you very much for the great feedback, we really appreciate it! Kind regards, Caroline
Raprid delivey and well packed
29 May 2025
Reply from BonneBouffe
Dear Trevor, Thank you for taking the time to share your feedback. We are delighted that you received your order quickly and safely and we hope that you enjoy the products in your order! Kind regard, Caroline
Reply from BonneBouffe
Dear John, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoy our products and that you had an easy and pleasant shopping experience with us! Kind regards, Caroline
Reply from BonneBouffe
Dear Alan, Thank you very much for your nice feedback. We are delighted to hear that you are happy with the selection of products we offer! Kind regards, Caroline
The saucisson was excellent worth the…
The saucisson was excellent worth the higher price definitely !
28 May 2025
Reply from BonneBouffe
Dear Meg, Thank you so much for taking the time to share your feedback and that you enjoy our very popular Saucissons! Kind regards, Caroline
The quality of the Prunes is very good…
The quality of the Prunes is very good and it was delivered on time
27 May 2025
Reply from BonneBouffe
Dear Jasim, We are delighted to read your great feedback on the Agen Prunes and that you love them as much as we do! Kind regards, Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.