Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more
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Review summary
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Reviews shaping this summary
Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more
Company replied
Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward t... See more
Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more
Company replied
Company details
- Food Products Supplier
- Catering Food and Drink Supplier
- Cheese Shop
- Confectionery
- Dairy Supplier
- Online Food Ordering Service
Written by the company
At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online
Contact info
Unit 27 Carlton Business Park - Carlton Road, TN23 1EF, Ashford, United Kingdom
- +441233660158
- bonjour@bonnebouffe.co.uk
- bonnebouffe.co.uk
4.8
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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Everything securely packed
Food in a mixture of jars cans and a tube all very carefully packed to arrive intact.
27 May 2025
Reply from BonneBouffe
Dear Pauline, Thank you for your great feedback. We'll be sure to share your feedback with our team as they always takes great care while packing products. Thank you for being a valued customer and for taking the time to share your experience with others. Kind regards, Caroline
Reply from BonneBouffe
Dear Pamela, Thank you for such lovely feedback. We aim to source items not readily available in the UK and we are delighted to hear that you enjoy our products and services. Do you know that you can also keep up to date with new products and special offers by subscribing to our newsletter? Kind regards, Caroline
Great service all items despatched on…
Great service all items despatched on time very well packaged and insulated. My purchases arrived as advised on time. I will definitely be shopping at Bonne Bouffe again and would not hesitate to recommend.
27 May 2025
Reply from BonneBouffe
Dear Ann, Thanks for your glowing feedback! Our team always takes great care while packing products and aim to ship orders as soon as possible, so we are glad to hear that your order reached you quickly and that you enjoy our products.
Thank you for recommending us, we are truly honoured. Kind regards, BonneBouffe
Great and Reliable Shop
I bought French butter. The price was reasonable and they pack it really well and delivery was fast. Really no complain. I will use again and recommend.
6 May 2025
Reply from BonneBouffe
Dear Amy, We are glad to hear that you had a great experience with us and that you enjoy our butter. Thank you so much for your recommendation, we really appreciate it! Kind regards, Caroline
Reply from BonneBouffe
Dear Frederic, Thank you very much for taking the time to leave us a feedback, we really appreciate it! Kind regards, Caroline
easy and quick
6 May 2025
Reply from BonneBouffe
Dear Julia, Thank you very much for taking the time to leave us a feedback, we really appreciate it! Kind regards, Caroline
Great service and delicious products!
I have ordered from BonneBouffe 3 times now and each time I was very happy with the 24 hour delivery and the delicious food. Very competitive prices too compared to other French food delivery competitors. Being French myself and living in the UK, they're great to help satisfy my cravings, particularly when it comes to saucissons, great selection!
2 May 2025
Unprompted review
Reply from BonneBouffe
Thank you for such great feedback. We aim to source items not readily available in the UK and we are delighted to hear that you enjoy our products and services. Do you know that you can also keep up to date with new products and special offers by subscribing to our newsletter? Kind regards, Caroline
I bought 3 candia whipping cream but 3…
I bought 3 candia whipping cream but 3 of them were spoiled, it was my first experience from them and I found wasting whipping cream, I felt very disappointed and helpless when I was going to open the cream packet because I thought it might one would be like this but other 2 would be good unfortunately it completely disappointed me as both packs were the same. There delivery charge also high as well but I ordered because of the occasion. Unfortunately all of the money was wasted.
I really want my money back
11 April 2025
Unprompted review
Reply from BonneBouffe
Dear Rumi, Thank you for sharing your feedback. We understand your disappointment about the quality issue you experienced with the batch of Cream and apologise for the inconvenience caused.
We trust that the issue was resolved to your satisfaction, but please feel free to contact us again at bonjour@bonnebouffe.co.uk if there's anything else we can assist you with.
Kind regards, BonneBouffe
L’Hirondelle fresh yeast
I’m an avid home baker, and whenever I’m in France, I always go to the supermarket to stock up on fresh yeast for my baking. It’s great that I’ve found here in the UK that Bonneboufe stocks L’Hirondelle fresh yeast. I can now bake with fresh yeast all year round. I’ve emailed them a couple of times, and they have been very helpful and got back to me very quickly. Great service!
4 April 2025
Reply from BonneBouffe
Dear Peter, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoy our ever popular Fresh Yeast, and that you had a good customer service experience with us! As a small business, your support really means a lot to us! Kind regards, Caroline
I have placed orders
I have placed order, off BonneBouffe. I usually receive an email within the hour informing me that my order has been dispatched, and the order usually arrives with in 24 hours. The only criticism I have, is the product images are far too small to look at on their web site. I can’t even enlarge the images to get a better view.
4 April 2025
Reply from BonneBouffe
Dear Gordon, Thank you for taking the time to share your feedback. We're glad that you're satisfied with your experience with us and our fast delivery. We will pass on your feedback to our team regarding the pictures as we are always working on improving our website to provide a better customer experience. Please always feel free to contact us whenever you have any issue. We look forward to serving you again soon! Kind regards, Caroline
Recommend for French products.
Recommend for French products.
Very efficient and well packed as usual.
3 April 2025
Reply from BonneBouffe
Dear Johanna, Thanks for your great feedback! Our team always takes great care while packing products and we are glad that you had a good shopping experience with us ! Kind regards, Caroline
Great products and delivery
3 April 2025
Very good range of products and quick delivery
Have used this yeast for years, used to get it from Bertinet Kitchen but this is a lot quicker, arriving in one to two days of order. Tried the bread flour for the first time, good texture and crumb and good flavour, but using my standard recipe (1kg flour to 700g water) made a very wet dough.
6 April 2025
Reply from BonneBouffe
Dear Tim, Thank you so much for your kind words! We’re thrilled that you love our very popular Fresh Yeast. Looking forward to serving you again! Kind regards, Caroline
Lovely website full of delicious french…
Lovely website full of delicious french things. Speedy and well packaged delivery. Thank you
25 March 2025
Reply from BonneBouffe
Dear Rachel, Thank you for such lovely feedback. We aim to source items not readily available in the UK and we are delighted to hear that you enjoy our products and services. Do you know that you can also keep up to date with new products and special offers by subscribing to our newsletter? Best regards, Caroline
Reply from BonneBouffe
Dear Maud, We are pleased to hear such lovely feedback. Do you know that you can also keep up to date with special offers and new products by subscribing to our newsletter? Best wishes, Caroline
Does what it says on the tin
Does what it says on the tin. Product is excellent and easy to use.
25 March 2025
Reply from BonneBouffe
Dear Melanie, Thank you so much for your lovely feedback and your repeat orders, we really appreciate it! Thank you for being a valued customer and for taking the time to share your experience with others. Kind regards, Caroline
Quick delivery and an excellent product
26 March 2025
Reply from BonneBouffe
Dear Jeffrey, Thank you very much for the great feedback, we really appreciate it! Kind regards, Caroline
Excellent quick delivery and good price…
Excellent quick delivery and good price and quality. Able to get good French products that I always brought back from holiday trips.
25 March 2025
Reply from BonneBouffe
Dear Linda, Thank you so much for your great feedback! We are truly delighted that we can provide you with a taste of France! Kind regards, Caroline
Bit pricey but worth it .all good
3 March 2025
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