I had an excellent experience with BOLIA Customer Care. From the very beginning, Mikkel and Barbara were incredibly helpful, professional, and attentive throughout the entire process. They hand... See more
Company replied
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I visited Bolia in Basel. The saleswoman, Ana, was so very kind, patient and helpful. She addressed all of my questions and took care that nothing escaped my attention. Will definitely recommend to sh... See more
Company replied
I visited the Zürich office on two occasions just looking for ideas for new living and dining room furniture. I was assisted by a different member of staff on these visits. When I started to plan s... See more
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Overall we had a good experience, but I think that you could give a shoppingbag/Tasche for free when a custumer come in and immediately buy a table + careing kit for 4500+chf. We had to pay 2chf for t... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten. // Bienvenue chez Bolia. Un univers design scandinave inspiré par la nature changeante qui nous entoure. Nos modèles design sont conçus par des designers reconnus dans le monde entier et fabriqués à la main par les ébénistes les plus compétents à partir des matériaux les plus durables et de la meilleure qualité. Un design intemporel créé sur mesure spécialement pour vous et pour durer pendant plusieurs générations.
Written by the company
Contact info
4.6
Excellent
2K reviews
Asks customers to review
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Excellent and personal service
Excellent and personal service. As a customer I had many questions and the sales person took time to answer and helped me to find what was right for me.
24 January 2024
May use AI-assist with repliesRead more
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Big time disappointment
Delivery time was indicated as 2-3 working days. Three working days after, the shipment was not even sent yet. Please, either keep your promises or don’t promise. Disgrace for the good quality brand.
28 December 2023
Reply from BOLIA
Hi Ellen and thank you very much for your review.
We're sorry that you're not satisfied with the process and the quality.
We always offer our customers the possibility to return their order if they're not satisfied.
If you have any further questions, please feel free to contact us.
Best regards,
Negar, Bolia.com
Top Service
29 December 2023
The service was perfect
The service was perfect, nyt The payment machines are not god. It took about 2-3 weeks before the payment was complete.
12 December 2023
I asked for an order to be delivered…
I asked for an order to be delivered after a specific date, and got no reply! I then went to the Basel shop to ask for the same, and they said that theoretically it is possible to deliver later, but they could not help me as the order was made on-line. I am lost!!!
26 November 2023
Reply from BOLIA
Hello Tamar and thank you for your review.
We're sorry for any confusion or inconvenience you may have experienced.
I've reviewed our correspondence and it appears that we've already found a solution.
We hope this resolves things to your satisfaction regarding your Bolia purchase.
Best regards,
Negar, Bolia.com
I had to go to the store 3 times to get…
I had to go to the store 3 times to get a gift Voucher - the first time the payment terminal didn't work so they suggested to send a link to my e-mail and I could pay from home. Once I payed (almost 500€), I went back to the store to have a nice voucher for the girft and they couldn't print the voucher for me, as they said the PDF was created when paying. Then, after spending more than half an hour in the store to try to figure out how to solve this, they suggested to return the voucher and I had to buy a new voucher (without having the other reimbursed yet). Once I payed for the second one, we spent more than 40 minutes because there was a problem with the internet connexion and then printer, and they couldn't print it out. I spent a huge amount of time with an easy transaction that should have been 10 minutes maximum. Quite disappointed
28 November 2023
Reply from BOLIA
Hello and thank you so much for your review.
It seems like you've had a rather complex experience, which isn't typical in our stores.
While technical errors can occasionally occur, we sincerely apologize for any inconvenience it may have caused you.
Best regards,
Nikki, Bolia.com
The service in the shop was…
The service in the shop was extra-ordinary great. Zoe helped to find the couch which will fit perfectly with my existing furniture. She visualized the different possible setup with me in the shop to ensure I feel fully confident with the forms, colors and materials. The atmosphere in the shop makes everyone welcome.
After I decided to buy the furniture I got an updated offer directly sent to my Bolia online account - which I really liked. This is a great example how offline & online shopping should be.
7 November 2023
Reply from BOLIA
Hello Janine and thank you sincerely for your positive review! 😊
It's truly delightful to read about your enjoyable experience at the Bolia shop.
We take great pride in offering satisfactory service and are thrilled that you received detailed guidance from our dear colleague, Zoe, during your visit.
We hope that your purchase brings you happiness and we look forward to your next visit in Bolia. 🙌
Kind regards,
Nikki, Bolia.com
Delivery is bad
Delivery is bad. I ordered it on 29.10.23, today it is the 6.11.23 and the package is still in transit.
30 October 2023
Reply from BOLIA
Hello,
I am sorry that your delivery took a bit longer that expected. Unfortunately the parcels sometimes get delayed in customs. I can see that the delivery happened on November 6th. so I hope that you are happy with purchase, despite the extra waiting time.
I wish you a lovely day. Best regards, Randi/Bolia.com
Great product and the facility and…
Great product and the facility and information to bring it was also very good.
28 October 2023
Reply from BOLIA
Hi Nadine! 😀
Thank you for your positive review.
We are very happy to hear about your experience.
Best regards,
Nikki, Bolia.com
Reply from BOLIA
HI Anca and thank you for your review.
We apologize for the poor condition in which you received your product.
I noticed we've have sent you an e-mail with a solution, which you've accepted.
Again, I sincerely apologize for any inconvenience caused and hope that the solution provided meets your satisfaction.
Kind regards,
Nikki, Bolia.com
The full beginning to end buying experience is important!
Service inside the shop is great, friendly and experienced!
The after sales experience is terrible. Deliveries and assembly outsourced to very cheap and unprofessional delivery companies. So, it’s feels like you buy a furniture from Bolia and a delivery experience from IKEA (actually worse than IKEA) ….
It’s a bad way for Bolia to outsource this part as it’s the last impression I get from my Bolia experience and it’s a bad experience.
21 October 2023
Reply from BOLIA
Hello Chris,
we are very sorry to hear that you experienced an unprofessional delivery. We are working close with the delivery companies we chose. Even though your experience might be one of a few, we take it very seriously. Thank you for sharing.
Best regards,
Marianne, Bolia.com
It was all good and the lady in the…
It was all good and the lady in the shop was very friendly and helpful. No complaints.
5 October 2023
Reply from BOLIA
Hi Sally! 😊
Thank you very much for your positive review.
We are delighted by your positive experience in our store and with our staff.
Best regards,
Negar, Bolia.com
Reply from BOLIA
Dear Sinem,
Thank you for your review.
We are happy to read you were satisfied with our colleague's help at the Geneva store and hope you enjoy your new furniture soon.
We wish you a wonderful day.
Kind regards,
Aleksandra, Bolia.com
Excellent service and products
5 September 2023
Reply from BOLIA
Hi Antonia and thank you for your positive review! 😊
We are incredibly happy that you like both our products and service.
Best regards,
Negar, Bolia.com
I am so happy with my purchase!
5 September 2023
Reply from BOLIA
Hi Alexandre and thank you so much for your review! 🤩
We're thrilled to read that you're happy with your purchase!
Enjoy your new item!
Cheers,
Negar, Bolia.com
My experience at the store was…
My experience at the store was extremely professional, efficient and pleasant.
7 August 2023
Reply from BOLIA
Dear Mrs Lamont,
Thank you for choosing Bolia.
We are glad you had a nice experience at our store in Luxembourg.
We hope to see you among our clients again.
Best regards,
Victoria, Bolia
Top customer service
3 August 2023
Reply from BOLIA
Hallo und vielen Dank für die schöne Bewertung.
Wir sind dir sehr dankbar, dass du deine bereichernde und positive Erfahrung mit dem Kundenservice teilst. Das freut uns sehr!
Liebe Grüße,
Cassandra, Bolia.com
The tracking shows delivered but I did…
The tracking shows delivered but I did not receive anything…
3 July 2023
Reply from BOLIA
Hi! Thank you for your review.
We apologize that your delivery is taking a long time.
We are currently investigating your case.
Best regards,
Negar, Bolia.com
Everything went perfect
Everything went perfect. Products of fantastic quality. Delivery on time. They do it with Planzer. They unpacked and assembled the sofa and armchairs for me and also removed the packaging from my apartment. Great service !!
2 July 2023
Reply from BOLIA
Hi Barbara! :)
Thank you for the fantastic review.
We're delighted that everything went perfectly for you.
We appreciate your feedback and hope to assist you again soon!
Best regards,
Negar, Bolia.com
Verkäufer war super
1 July 2023
Reply from BOLIA
Hallo Dominik und vielen Dank, dass du dich die Zeit genommen hast, eine positive Bewertung zu schreiben. Ich wünsche dir einen schönen Tag! :)
schöne Grüße,
Negar, Bolia.com
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