While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

What a bunch of incompetent installers, they flooded my home and acted like was all normal. From senior management that hides away when contacted with any aftersales enquiry, to the cowboys installer... See more

Rated 5 out of 5 stars

First made contact with BoilerPlanUK from seeing an advert on Facebook. Got passed on to a surveyor straight away called Wendy who had been amazing. From doing a remote survey via video to giving us h... See more

Rated 5 out of 5 stars

After being messed around and let down by another provider Boiler Plan came to the rescue. They provided an excellent personal service and did their best to fit us in during the half term week when so... See more

Rated 5 out of 5 stars

we had new vallient eco 30 fitted by boiler plan, we would have no hesitation in recomending them. from start to finish it was great service. from all the office staff to Guy machin who fitted it not... See more

Company details

  1. Gas Installation Service
  2. Boiler and Heating Service

Information provided by various external sources

We do things differently around here. That’s because you’re our number 1 priority. It all starts with delivering brilliant customer service from the very start. And we don’t just install your boiler and then you never hear from us again. Nope – we’re here 24/7 and we’ll check in at regular intervals to make sure you’re happy. Our fixed price quotes and monthly repayment plans, with no deposit options, take the pain away from getting a new boiler installed.


Contact info

4.0

Great

TrustScore 4 out of 5

960 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recent Boiler Service

I was really happy with my recent boiler service. The engineer was extremely polite and adhered to social distancing and covid measures at all times. Definitely recommend!

7 May 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend to anybody looking for a new boiler. From initial inspection by Mo to boiler being fitted was done within the week. Harry who installed the new boiler was a very knowledgeable and pleasant and took no time in fitting it. Very happy customer 👍

29 April 2021
Unprompted review
Rated 5 out of 5 stars

Great Service and super quick

Excellent in both the service offered and installation. It’s a bit pricey, but managed to get my boiler installed within a few days. The installation engineer was excellent , informative and happy to work around a few obstacles at installation. Very good service indeed!

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Boiler Plan Review …

Boiler Plan Review Guy the boiler engineer was prompt and is a very personable and courteous young man. He was very focused on the job yet was still able to answer the numerous questions I asked because it was a new boiler installation and a different brand to the one I had. The standard of work was of the highest quality.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent job

Removed our old boiler, installed new. Very professional, cleaning as he went. Explained how it all worked, I then received a Follow up call to make sure I understand everything.
Excellent job Aaron thank you.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent, highly recommend

Initial telephone call and survey with Graeme at Boiler Plan who was fantastic, really knowledgeable and advised on all available products. Communication was excellent.

Boiler replaced and installed by Rob who did an amazing job. Everything sorted and tidied up after, showed how everything works. Rob was very professional, hard working and polite. Highly recommend.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

We are very pleased with the excellent service we have received from boiler plan and the heating engineer Guy. He was excellent and very professional.

28 April 2021
Unprompted review
Rated 5 out of 5 stars

Liam and Andy had everything thing…

Liam and Andy had everything thing sorted in two days - worked from just after 8 am till 4 or 5 in two 2 days - left all clean and tidy and most grateful to have heating and hot water - good guys they know what is what - cheers - Joe McLean

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Had our boiler replaced today from…

Had our boiler replaced today from boiler plan the engineer was called Tom what a fantastic job he has done very tidy job talked me through everything once it was installed he was a lovely friendly engineer first class job Tom 100% recommended

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Amit agheda fitted my boiler

Amit agheda fitted my boiler, no fuss. Was friendly and polite and did a brilliant job. Arrived early, and cleaned up after himself. Would definitely recommend the company and especially Amit.

27 April 2021
Unprompted review
Rated 5 out of 5 stars

Amit Agheda did a great job replacing…

Amit Agheda did a great job replacing our boiler, got everything sorted and tidied up after, showed us how it worked and was really polite and professional all through. Don’t want to have to replace the boiler for another decade, but if I did I'd ask for Amit. again

22 April 2021
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend highly enough!

The team at Boilerplan did an excellent job for my husband and I. Ian really cares about his business and that really comes across. They took care of our belongings and made sure not to damage our new counters. They also took the old boiler away for us which saved us time and effort. I feel really satisfied with the work and would recommend them to anyone. The option to use a Payplan is also a lifeline for some people so it was useful to have the option discussed, even though we didn't need it.

22 April 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look