Europe Moto Reviews 

I should've visited Trustpilot first...

Ordered something supposedly in stock and paid extra for 1-3 day shipping.

Come to find out later that they first need at least 48 hours to process the order. Then what's the point of paying extra for faster shipping?

Told them to cancel the order, but was told that's not possible.

So now I have to wait for the order, if I ever receive it, to then immediately ship it back.

Ridiculous.

Shocking service, they promise and do not deliver, i called them and they promised delivery by Friday, well the delivery has yet to come and it seems as if the delivery has gone to the wrong address and i will never know where it is and when i will get my order....just terrible service and they do not answer there mails at 'contact'

Overall satisfied,
took a little longer than usual the processing and shipment for my order from France to Romania, but today I have received the Motorrad gloves & pants and I am so happy, they fit perfectly well and look awesome.
Order was made 13.03.2023 at 21PM.
Thank you Europe MOTO!

Very slow shipment. Almost a week to get the products to UPS. I've ordered four times with them and it's the same experience every time.

But prices are good and selection is generally good.

They are hackers

My experience was not as bad as other reviewers. I have ordered multiple parts and they arrived promptly and in good condition, at a good price. Once they sent the wrong part, indicating it "should" be fine when it wasn't, so I am taking one star away for that, but I will use them again.

Sent me the wrong part. Big hassel to return it. I had to pay return postage and they gave me only a partial refund! (they kept about 30% of my money). VERY SLOW. TERRIBLE COMMUNICATION. AVOID

Ordered from them and the delivery date on the confirmation email was later than I needed it so tried to cancel it. Told me they couldn't even if the item didn't leave the warehouse. Waste of time for everyone, item will get rejected when it gets here...
Poor customer service, will never use again.

I wish I’d read the reviews before ordering from this bunch of cowboys. An item supposedly in-stock has not been sent after nearly three weeks despite constant chasing. If you absolutely HAVE to buy from them make sure you use PayPal to give you the opportunity to raise a dispute and get your money back! Awful service and you can’t believe the excuses they put in their e-mails.

I think BMW Europe Moto has a good selection of original parts. Packing and delivery time are slow, but the package is traceable.

These guys lie plain and simple!

Made a purchase when the item was 'in stock' only to be told through an email after the fact that it was on backorder. In the meantime they have increased their pricing overall by 20% literally overnight with no explanation. When I enquired about an alternative item showing that it was in stock, they responded not a minute later by changing it to on backorder. In my opinion they have no accountability, have no integrity, are not honest and they delete comments on their social media pages that don't suit their adgenda ....... totally unprofessional future buyers beware!

worst dealer site ever! I bought a panniers rack aluminium and mounting set which cost 423€. but instead they sent me a panniers fixing support set which price was 25€. i sent them email and ask them to deliver me the right item. no answer from then on. Such a scammer!

Ordered a pair of boot at the beginning of February, was told they are on back order and will be delivered beginning of March on their online chat. Now coming up to the end of March and no sign of them, despite them showing as 'in-stock' on their website. No one answering their online chat anymore and the telephone no they list does not work.

One to avoid...wish I had checked first.

Worst company ever full of lies...selling parts not in stock....lost lots of money cos believed this ripp off company.

I read the reviews here by other people and was quietly worried, so I paid with PayPal for safety.

However, I had absolutely no issues and everything went exactly as expected for me. Bought the jacket; it was delivered 5 working days later. No issues for me.

Why O why didn't I read the reviews here. Would have saved so much time and stress. The company rely on false, blatant lies. To get them sales. and cant delivery, Literally.
If you convert the 3 - 5 delivery days into a realistic time scale, Its 3 - 5 weeks. If youre happy with that, then order from this shower of S*$t

Perfect & timely customer service, prompt order dispatch & no-drama delivery.
Excellent customer service from this company. Recommended.
Brent. New Zealand.

Ordered a top box for a trip away which they stated was in stock and available for 3-5 days delivery.
10 days after placing the order I received an email from DHL that it is being held in France awaiting payment of import duty. I accept the fact that I need to pay import duty now we are no longer part of the EU but when I chose to use BMW Europe Moto UK and they offer such short delivery times, you can't be blamed for assuming they use a UK distributor. Still, that is not the main issue.
Their customer service has been poor. They refuse to contact DHL in France They stated "We cannot contact them as the parcel is already in transition" and told me to do it which has proven to be impossible. I have left for the trip that required the luggage and asked them to cancel the order as they could not fulfil their promise on delivery and they refused.

So I order panniers and rack and the website clearly says available as in stock and 3 to 5 days to delivery. Well don’t believe a word. It’s more like 3 to 5 weeks. Then I come to the way of contacting them to find out what’s happening. The telephone number is in France even through they show UK location on website there clearly isn’t a Uk branch. The number by the way doesn’t work. Then the email comms, well they told me 48 to 72 hour to prep and then the same again on shipping. I got the DHL trace number and it’s said 9 days to deliver. I called DHL and explained the Moto had said 2 to 3 days and they told me they paid for 10 days delivery but they could do quicker if Moto called them to change. Moto refused to call and I spent over £1000 and they couldn’t be bothered less. Even at one point blaming UK customs that actually cleared it in under 30 mins. When I said I want to cancel, they said go for it and I had to pay shipping and they won’t help on the import customs duty even though I was trying to cancel before it left France. All lies on website and obviously hate the British as customer service was rubbish! Never again will I buy from these guys and I hope you don’t either.

I have an ongoing saga with this group of bull shitters. The promised 5 day delivery, or whatever it was, ended up being being several weeks before they said they'd send it by priority courier. I told them not to bother but a week later they sent it anyway. When it eventually arrived (a seat in a black bin liner), I refused to accept it and the courier took it way to be send back to the sender. Weeks later and it still hadn't been returned as they had not bothered to contact the courier. So, they've lost a sale and had to pay postage in both directions.

Fortunately, I paid by PayPal whom refunded me the full cost once I lodged a complaint.

Stay clear from them and if possible report them.