Europe Moto Reviews 

Ordered a back rest for my xr topbox. It was showing as in stock and a 3-5 day delivery. So i ordered and paid like you normally would when buying. Then waited for over a week with no confirmation of the order, or delivery or anything, so filed a dispute with paypal. Next day a full refund with no explaination. The item is still listed as being in stock? It seems this is how the world of companies are operating. No recourse and self. Not on really. sad.

I ordered a BMW ConnectedRide cradle 3 weeks ago and for the last 2 weeks the courier has been sending a message saying will be delivered next day and yet doesn't arrive. I've contacted Europe Moto support and they say they will contact the courier but they never come back with anything other than a tracking link.
I've given up and asked PayPal to refund my money.
This is the 2nd item that took weeks to arrive but at least the other item did finally arrive.
Beware.
BTW they said they would only refund me if courier declared it lost - but eventually nearly a month after ordering it arrived.

Ordered a battery, in stock, with 2 to 3 days delivery.
3 days after, still no shipped, I gave them a call, they told me the delivery is now 3 to 5 days.... Road trip missed...

8 days after my order, still nothing, beside having the order flagged a shipped, and my money withdrawn. I call again, they say they will get back to me by email. They never did, but I received a mail from chronopost saying they have my package. So in the end, it was never shipped.

All they answer is to send emails, but they never respond to those.

Absolute garbage

PACKING NIGHTMARE:
I am very disappointed shopping here online to buy BMW sneakers. The way of packing export products is like a nightmare as in the photos. I think packing like this is not the BMW system as a whole (Order# XUCVXESXK FACTURE# IN166313, Placed on 2024-06-27, Delivered on 2024-07-25).

Stay away from this website and online purchasing, it is fraud company, you will never received the parts that you order.
I report this matter Legaly to the EU justice department.

I am in Australia and I ordered a BMW riding suit from Europe-Moto in France. I had read some poor reviews here but I needed this specific suit so I took the chance. The suit arrived 10 days later; a week earlier than predicted! The whole process was transparent and efficient (and the suit is great).
I have no reservations about recommending this company.

Stay away from this company. I ordered some parts and after 2 weeks I did not receive what I ordered, I decided to contact them. The chat doesn't work and the phone number doesn't work either. In the end, after 3 weeks, I received my parts, delivered 70 km from my house. Disastrous service.

Dont order from them, no response, nowhere to call them, email no reply,
I placed an order on 2024-08-11 and not even disptched yet... What a joke is this company...

Was very suspicious about this company at first, but they proved me wrong. Bought a BMW connected ride Navigator. This company had great prices and delivery was about 8 days from order to delivery (France-Sweden)

I will buy from this reseller many more times. Thanks!

The website stated that the item was in stock and would be delivered within 2-5 days. After 7 days, I contacted them and was informed that the package would be shipped soon. It took 13 days before I received the package. Very long delivery time, especially considering the shipment was only from France to Denmark. It shouldn't take more than a couple of days.

Ordered an item (side case) on 14 May 2024, paid for the faster courier (delivery within 2 or 3 days), called the customer service as they had not communicated anything to me for many days, and today (11 days after the order) my parcel is not even in the UK, it is currently at the Charles De Gaulle airport.
Ridicolous. It would have been quicker to jump on my bike, ride to Paris, and take it myself.
The item arrived the following week without the screws to assemble it. Customer service said that this is normal but on the website there was nothing saying that the screws should be ordered separately. I found this ridiculous but it is even more ridiculous that the screws that I ordered on 19th of June (paid 25£ for 2 screws) are not arrived yet and customer service and courier don't know anything about them.
This website is terrible and it's surprising that bmw gave them their clearance as official retailers.

If I could give zero stars I would, stated and paid for express delivery 3-5 days and item was in stock, took 15 days just to show as despatched then took 6 days to deliver so total from day of order was 21 days. Tried to contact multiple times without getting any reasonable response even tried calling direct.
If I had known it would take this long I would have cancelled the order and purchased from elsewhere. If you are in a rush for delivery steer clear of this site.

Ordered Wet weather gear, was quoted 3-5 working days delivery - 4 working days after order, goods are still not despatched
I should have known better, it took them this long to despatch an order last year, but I was hoping last time was a just a glitch - it would appear that delivery times don't take into account very slow order processing and packing
Poor Service, Poor communication, won't be using them again

Update - we're now 2 working weeks since order, and the goods have yet to leave The Netherlands
After contacting EuropeMoto they advise that orders cannot be cancelled once confirmed by BMW central warehouse, which tells me that they don't keep any stock, are drop shipping and are making completely unreasonable and unreliable promises

Conatct with the EuropeMoto is harsh and bordering on aggressive - maybe their staff are also fed up of all the complaints?

What a terrible company. Took almost 4 weeks to receive my order. Wish I ordered with my local BMW dealer, prices were the same and they could have provided the parts within 3 days. This company told me that there was one part only available in an unpainted version. Painted part isn’t available anymore. My BMW motorcycle is still in production and was not older than two years. Went to my local BMW dealership and they delivered the painted part within two days. Luckily I paid with PayPal, if i didn’t made a case through PayPal, I still would have been waiting for the parts. My advice, order your parts with your local BMW dealership. Don’t buy anything from this company.

UK buyers beware! I ordered a tiny BMW flyscreen through the Union Jack website, all in English and priced in GB Pounds. The total included VAT, and I paid for delivery, now known to have been despatched from the Netherlands. It was a lengthy wait until I received notice from Royal Mail that my parcel was held pending payment of the unexpected £44.47 Customs Charge!
I duly paid and collected an item that was now very expensive and not what I expected in terms of value or quality. I decided to contact them and arrange a return. Another £10.70 postage was wasted. So, assuming I get my total purchase price back, I am presently £62.62 out of pocket. I contacted the French-run chat line and was told the conditions of sale were on the order form. I double-checked but could not find any specifics. It is interesting to note that answers to my questions were answered in seconds, so they have ready-made replies to fellow British shoppers experiencing similar misfortune. I feel cheated and want to ensure others do not fall for this misrepresentation. Simply making it clear in text and on the running total that buyers spending more than €132 are liable for an additional 20% tax penalty would at least allow an informed decision to be made when buying from this company.

I read with trepidation poor reviews about shipping times and poor communication. My experience was the opposite. Within 2 days I had a shipping number and a few more days later the goods were shipped from Netherlands to USA. It took about 14 days altogether to arrive, most of the time in limbo between the countries. Excellent prices made the wait tolerable. I’ll use them again.

Terrible customer service!
I tried to cancel an order that was mistakenly placed. They refused to cancel the order and said that I could return the order for a refund after I received it.
I organised the return at my own cost and then they refused to give me a full refund due to import duty costs!
I had to pay the import duty costs when I received the order and when I returned it, I made it very clear on the customs paperwork that this was RETURN, and with returns there is no import duty.
But BMW charged me more import duty and refuse to reimburse me for these costs.
Now they won't even answer my emails and this has cost me around £200 in extra fees!
Don't buy from them!

Again - excellent experience. My second order in the space of one month. Excellent prices, great comms and quick delivery - just awesome.

A company that resides outside the UK but advertises its goods in GBP. What you don't realise is that you will have to pay import tax on top of the price they are advertising. I think that's called fraud...

I read the reviews before but only they had a BMW shoe size that suited me. I received the parcel without any problems. You just have to be ready for a long delivery - the shipment goes by road, so if you are several countries away in Europe, you wait for it two weeks after shipment. So order in advance.