Europe Moto Reviews 

I am not sure where all the negative reviews are from or why, but I just purchased a BMW Pro Pace jacket, and it arrived in perfect condition, well-packaged, and, while it's not overnight delivery, it arrived before the quoted time.
I also sent an email with a follow-up question and it was answered within an hour.
Will for sure buy from here again.

Do not order this bag, at least not from this supplier, unless you want to find yourself staring at a birds nest of straps and scouring the internet for solutions. They say it will fit on the luggage rack but are unable to tell you how. If you want it on the tank then you will find some kind soul who has made a YouTube video but if you want it someplace else ( as advertised) then you are on your own. Once they own up to not having any instructions, they may choose to enliven your evening by wishing you a "lovely day", as they did with me. Basically they sell stuff that they are unable to support, and they appear to revel in their incompetence - stay away.

I made an order 12 hours ago and they won't let me cancel the order. Do not order from them because you are not allowed to change your mind and find a different dealer. The customer support is really unhelpful. No wonder they have 2 star rating. I'd give them 0 stars if it was possible.

I ordered parts for my BMW R1250GS and were delivered in 10 days to South America, excellent experience and daily updates of my order status, everything came in well packaged,I could not ask or a better experience.

Terrible service. I placed an order on June 26, 2025, and I still haven't received anything, nor have they responded to my emails.
I do not recommend them.
I requested cancellation of the order on July 25, 2025, and a refund.
I received a response that they would only refund my money after they investigated the errors they made.
They keep my money for as long as they want. I don't have the money or the product.
My experience with this company, which has been ongoing for a month, is getting worse and worse.

Order Reference DOWUCOROA - placed on 2025-06-12, delivered by DHL express 20.06.2025 to Montenegro. Great service.

Do Not buy anything from Europe Moto. I ordered a low seat for my F900GS. It says on their website 3-5 days, what they mean is 3-5 weeks also on top of the price I've had pay customs duty, Import VAT, Clearance Fee total £71.68 plus the price of the seat. However if you do buy make sure you buy with a CREDIT CARD.

As many have stated below I ordered some brake discs and pads for my bike and was not informed that I would need to pay import charges to receive my item. Have declined to pay the charges and await a refund for my items now. If there are import charges the buyer should be informed clearly at the point of sale.

Shocking, this company should be stripped of any affiliation with BMW, they will quickly take your money for items in stock and state a 3-5 day delivery, weeks will go by without any information then when contacted you will receive a bucket email stating tracking available within 48hrs.. guess what nothing for another week, contact again and receive the same 48hr email.. avoid them at all cost.

No mention was made of a customs charge, so I was held to ransom before I was forced to pay or enter the quagmire of trying to get my money back.
I consider myself to have been conned by this company and would NOT deal with them again.
Still waiting for my elusive indicators as well.
I would advise against ordering from here.

Today passed two months since I ordered the goods for value of 800 EUR. Delivery time stated on the website was 3-5 working days. After 4 weeks, due to lack of the goods and any communication, I asked to cancel the order. Another 4 weeks passed and I have no goods and no money. They are not interested in any customer support. If you will call them and lucky they will pick up the phone - people there have no idea what is going on and have zero engagement to help you. I'm ordering quite a lot of goods from many other brands and such a low quality of service never happened to me. Really, stay away and do not order anything from them. You will lose the money.

I ordered locks for my BMW panniers having first checked on their website that they were compatible with my bike. Estimated 1 week delivery became 3 weeks, and the parts didn't fit - were for a different bike, meaning a touring holiday without locks for the panniers. Have sent back and requested refund of postage to and from as due to their error. they won't engage and keep asking me for my frame number (which is in the mail string) and pannier type (also in the mail string) rather than accepting I need a refund; their strategy seems to be to keep asking the same question hoping you will go away. I won't use them again - just nonsense, and BMW should remove their franchise

Wish I read the reviews before I ordered part, delivery time is a joke, just don't deal with them.

This company is a shower of sh#t.... ordered a wing mirror that was already in stock with delivery time of 4/5 days. Now on the eve of a trip to Europe I still have no mirror. Poor communication with 1 line replys.

Avoid and pay full price a dealership

Should be zero stars. Do not buy from this company. Ordered 2 months ago, nothing arrived and can't get a refund.

If I could give zero stars I would, stated and paid for delivery 6 to 8 days and item was in stock, took 10 days just to handed to dispatch and another 4 days to show despatched and 6 days after still not delivered. Tracking showing item still in Netherlands.
If I had known it would take this long I would have cancelled the order and purchased from elsewhere. If you are in a rush for delivery steer clear of this site.

Order No: VECMTVVXW

The good -:

- They do respond after a few days to communications.

The bad -:

- Considerably more expensive than going to your dealer.

- You will pay import duties which are not made clear which made the items a complete rip-off.

Would I use them again, never.

I was hesitant after reading the reviews, but I ordered from them anyway due to their prices. This was an exceptionally fantastic experience. They shipped on the estimated date from France and 3 days later it was at my front door in the USA. PARTS ARE LEGIT

There are a lot of bad reviews here. I placed the order on 12/21/2024. Value €180 (BMW C400X rack). The price was OK. Sent on 12/26/2024. Delivered on 12/31/2024 (Slovenia). Package traceability provided. Packed very well (protected against damage). I don't know what more I could want as a buyer? Thank you.

I’m extremely frustrated with the customer service I’ve received from BMW. I submitted a complaint on November 11th, and while I received an initial response on November 28th thanking me for my message, it simply stated that the after-sales service team would be contacted to provide a solution. After that, I called BMW to follow up and was told that the team would look into it, but I never received any further communication or resolution.

It’s incredibly disappointing that a premium brand like BMW offers such poor service. The lack of follow-up and the extended delay in resolving my issue reflects badly on the company, and I’m left feeling completely ignored. I expect much better from a brand with such a strong reputation.

I hope this issue is addressed soon, but for now, I’m left frustrated and disappointed with the overall customer experience.