Bluebird Care Reviews 

1,019
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the supportive, professional staff who provide compassionate care. Many highlight the team's efficiency and quick response, from initial contact to setting up care plans, bringing peace of mind to families. Carers are often described as friendly, attentive, and going the extra mile for clients' well-being, with clear communication ensuring a positive experience. However, some customers noted concerns regarding care quality from certain carers, mentioning inadequate training for basic tasks or a focus on speed. A few also experienced communication difficulties from the office, specifically about unannounced schedule changes or last-minute details.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the carers and office team for their... See more

Service

Customers consistently note positive experiences with service, praising the compassionate, empathetic, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support from staff... See more

Customer communications

Clients share positive opinions on contact, with many reviewers reporting excellent service from their first... See more

User experience

Users describe positive interactions with the user experience, often highlighting the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied

Rated 5 out of 5 stars

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by ex... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(1,019)

212 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent care

They have well experienced carers who are highly professional in their duties by providing person centred care and centred

22 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind words! We will be sure to pass this onto the team!

Rated 5 out of 5 stars

Kind and lovely

Kind and lovely

22 May 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for tanking the time out to leave us a review Leila. We truly value your feedback!

Rated 5 out of 5 stars

I love working with Bluebird Care…

I love working with Bluebird Care because they're very helpful and approachable and they always helpful whenever you need them and the stuffs are very lovely always there to whatever the carer's needs. So I never have regrets since I started working for bluebird and I've been working for bluebird 3 years now and happy.

22 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are thrilled to hear you love working with our team and appreciate your wonderful feedback about your experience.

Rated 5 out of 5 stars

Bluebird care Dockland is one of the…

Bluebird care Dockland is one of the best care companies that I have worked with. They have a very supportive team,great training that will help you grow your skills, good communication. They go extra miles to care for both the carers and the clients. The Management really value the staffs wellbeing .

22 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thanks so much Lizzy! We are grateful to have you on our team and are proud of all you do for our customers! 💙

Rated 5 out of 5 stars

I am extremely grateful to and highly recommend

I am extremely grateful to and highly recommend Bluebird Lewisham & Southwark management and carers for stepping into the breach late in the day Thursday afternoon before the bank holiday Easter Weekend.
We had an unexpected emergency with my elderly 90 year old mother and were keen to keep her out of hospital, by supporting her at home. I contacted Bluebird (she has a BlueBird carer weekly) who organised carers to go into my mother twice daily to support her with her personal care whilst she was incapacitated, report back to me if she had taken her medications and any other concerns and visits from the District Nurse. They also provided my mother with reassurance and companionship in between family visiting over the long bank holiday weekend - I cannot emphasize the importance of this
The carers, like management, were caring, supportive, reassuring, kind and professional. It is so reassuring to know that Bluebird provide an excellent care service and our family are so very grateful

6 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind and heartfelt words. We’re truly grateful you took the time to share your experience.

It means a great deal to know that our team was able to support you and your mother during such a challenging and unexpected time, especially over the bank holiday weekend. Providing reassurance, compassionate care, and helping families keep their loved ones safe at home is at the heart of what we do.

Your appreciation of both our carers and management team will be shared with them - they will be incredibly encouraged by your feedback.

We’re so pleased we could be there for you and your family when it mattered most. Thank you again for your recommendation.

Rated 5 out of 5 stars

As a carer for Bluebird

As a carer for Bluebird, we had a team meeting with 3 off the directors and they made us all feel at ease. We all had a good time whilst getting all the points across. Excellent company to work for.

Julie Mitchell

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Bluebird supported and helped me during…

Bluebird supported and helped me during a challenging time with a relative suffering a mental health episode with kindness, patience and above all professionalism.
I was able to call upon them out of hours for guidance and action.
I would definitely recommend their services to anyone requiring care.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Bluebird are great !

Bluebird were great responsive and caring. My dad loved his regular carers and they were here till the end. Immediately able to step in when my mother broke her hip to up the care for my dad and we needed to change to live in care. My family will be forever grateful for all the assistance they’ve provided

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer of bluebird care…

I have been a customer of bluebird care for almost 14 years. I have never had any complaints and I am very happy with the service I receive.

30 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are glad to hear about your loyalty over 14 years. Your happiness with our service truly means everything to us.

Rated 5 out of 5 stars

Knowledgeable caring care workers

Knowledgeable caring care workers . Good advice and contact from managers and office

30 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for sharing your lovely feedback about our team. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Bluebird Care

Bluebird care is the best provider in the Surrey area . The care team are always very kind and caring and . They are very professional and provide high standards of care. If anyone is looking for care for their loved ones I would highly recommend Bluebird care. The office team will guide you through the process step by step.

26 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your review and recommending our Reigate Bluebird Care team. Your kind words about our professional standards mean everything, have a lovely day!

Rated 5 out of 5 stars

Bluebird Care is a truly outstanding…

Bluebird Care is a truly outstanding company that goes above and beyond in every aspect of its service. What sets them apart is not just the high standard of care they provide to customers, but also the genuine respect and support they show to their staff.

The team is incredibly positive and welcoming. Staff are treated with kindness, fairness, and appreciation. Management are approachable and always willing to listen, offering support whenever it’s needed. Nothing ever feels like too much trouble & customers receive the best possible care.

Bluebird Care is also highly accommodating, understanding that both staff and customers have individual needs. They strive to be flexible and responsive, where everyone feels valued, safe and well cared for.

Overall, it’s a company that genuinely cares — about its staff, customers and the quality of service it delivers. I would highly recommend Bluebird Care to anyone looking for a supportive, reliable, compassionate care provider.

24 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind and thoughtful feedback. We are truly grateful that you took the time to share your experience with Bluebird Care.

It means a great deal to us to hear that our commitment to providing high-quality care, while also supporting and valuing our team, is being recognised. Creating a positive, respectful, and supportive environment for both our customers and our staff is at the heart of everything we do, so your words are incredibly encouraging for the whole team.

We are especially pleased that you highlighted our flexibility, approachability, and the genuine care shown by our staff and management. We believe that when our team feels valued and supported, it naturally reflects in the compassionate care we provide to those we serve.

Thank you again for your recommendation and for being part of our community. Your feedback motivates us to continue striving for excellence every day.

Rated 5 out of 5 stars

Bluebird Care are a great company who…

Bluebird Care are a great company who really care about the wellbeing of their customers and members of staff. The office team are super at dealing with any queries or support required. You can really tell that all the carers love their jobs and provide the utmost support and care to their customers.

23 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thanks for sharing your wonderful experience. We're grateful our team provides such caring support to you.

Rated 5 out of 5 stars

Recommend.

I would personally recommend Bluebird care to anyone looking for top of the range care and values. Bluebird Care really values their customers and care experts.

23 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thanks for your wonderful recommendation! Your trust in our care team means everything to us.

Rated 1 out of 5 stars

Awful company …

Awful company that I’m sure brings the reputation of Bluebird care as a whole. The Wolverhampton franchise is run by Support for Life who are incompetent and staff are poorly trained and I’ve suffered from stress and anxiety as a result of my lack of care and aggressive behaviour of staff and Selina. Avoid!!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

First time we have ventured into…

First time we have ventured into organising care for a family member, and bluebird made it easy for us. They were very help-full and patient with us and tailor-made a package to suit our needs.
All the carers we have had so far have been exceptional and just the team you want to look after your loved one
Cant recommend them enough and a big thanks to Sarah and Emma for all your support.

20 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Alan. Thank you for your review. We're happy to hear you're satisfied with our care service, and we really appreciate your recommendation. We'll share your compliments with the team, thank you.

Rated 5 out of 5 stars

Thoroughly nice guy

Sean Taylor
What a thoroughly nice chap he couldn't have been more helpful
He arrived on time and immediately carried on with what he needed to do
He even helped me out by making a phone call to my wheelchair company for me he couldn't have been more helpful if he tried an absolutely decent chat worth a 20 star review in my opinion thoroughly deserves a good report and commendation fro. His employer thanksfor making everything so easy for me

19 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s just a matter of how they make…

It’s just a matter of how they make everyone else feel attached to what they’re doing

19 March 2026
Bluebird Care logo

Reply from Bluebird Care

Thanks so much for the lovely feedback Benedict, when everyone feels included, we work at our best as a team and help our customers to receive the highest standards of service.

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