Bluebird Care Reviews 

1,022
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the supportive, professional staff who provide compassionate care. Many highlight the team's efficiency and quick response, from initial contact to setting up care plans, bringing peace of mind to families. Carers are often described as friendly, attentive, and going the extra mile for clients' well-being, with clear communication ensuring a positive experience. However, some customers noted concerns regarding care quality from certain carers, mentioning inadequate training for basic tasks or a focus on speed. A few also experienced communication difficulties from the office, specifically about unannounced schedule changes or last-minute details.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the carers and office team for their... See more

Service

Customers consistently note positive experiences with service, praising the compassionate, empathetic, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support from staff... See more

Customer communications

Clients share positive opinions on contact, with many reviewers reporting excellent service from their first... See more

User experience

Users describe positive interactions with the user experience, often highlighting the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied

Rated 5 out of 5 stars

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by ex... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(1,022)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thoroughly nice guy

Sean Taylor
What a thoroughly nice chap he couldn't have been more helpful
He arrived on time and immediately carried on with what he needed to do
He even helped me out by making a phone call to my wheelchair company for me he couldn't have been more helpful if he tried an absolutely decent chat worth a 20 star review in my opinion thoroughly deserves a good report and commendation fro. His employer thanksfor making everything so easy for me

19 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s just a matter of how they make…

It’s just a matter of how they make everyone else feel attached to what they’re doing

19 March 2026
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Reply from Bluebird Care

Thanks so much for the lovely feedback Benedict, when everyone feels included, we work at our best as a team and help our customers to receive the highest standards of service.

Rated 5 out of 5 stars

Excellent service

Excellent service. I'm really happy with the regular carers that Bluebird send to support me. Would definitely recommend.

19 March 2026
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Reply from Bluebird Care

We are overjoyed to hear about your positive experience with our regular carers. Your recommendation means everything to us.

Rated 5 out of 5 stars

I have been with Bluebird for over 3…

I have been with Bluebird for over 3 and half years now and it’s by far the best company to work for, I do not in-vision myself anywhere else. Nothing but support from all, I took some time off to become a mum short of 2 years ago and since then they have been nothing but supportive of my needs around childcare and work. I enjoy visiting all of our customers and helping them to live safely, comfortably and happily within their own home where they belong.

18 March 2026
Unprompted review
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Reply from Bluebird Care

Thank you so much for your kind words.

It’s wonderful to hear how much you enjoy being part of the team, and that you’ve felt supported throughout your time with us, especially when returning to work after becoming a mum. We know how important that balance is, and we’re so glad we could support you in a way that works for you.

It’s clear how much you care about the people you visit. Helping customers stay safe, comfortable and happy at home means so much, and it’s at the heart of everything we do.

Thank you for everything you bring to your role. We’re so pleased to have you with us.

Rated 4 out of 5 stars

Thanks to all at Bluebird for all their…

Thanks to all at Bluebird for all their efforts and kindness they showed to our Mum over the last few years and especially as her care needs increased in the last couple of months requiring a live in carer. We had the re-assurance that she was being well cared for, had someone to talk to and was never alone when family could not be with her, many thanks again.

18 March 2026
Unprompted review
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Reply from Bluebird Care

Hi Mr Turner. Thank you for trusting us with your mum's care. It was a pleasure to support you and your family, and your kinds words mean a lot to our team. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Brilliant

Bluebird care have supported me from the very start and have been nothing but amazing. even when I was nervous about having care. They have show me kindness and care throughout and the carers feel like family.

16 March 2026
Unprompted review
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Reply from Bluebird Care

Thank you so much for your kind words. It truly means a lot to hear about your positive experience with our team. We understand that starting care can feel daunting, and we’re so glad we were able to support you through that with kindness and reassurance.

Our carers always aim to build genuine, trusting relationships, so it’s wonderful to hear that they feel like family to you. Your feedback is incredibly appreciated and will be shared with the whole team. We’re grateful to be part of your journey.

Rated 5 out of 5 stars

Bluebird Care are a wonderful company…

Bluebird Care are a wonderful company who really care about their members of staff and customers. Couldn't recommend them enough!

16 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your wonderful feedback about our staff and customer care. Your recommendation means the world to us.

Rated 5 out of 5 stars

I can highly recommend Bluebird Care

I can highly recommend Bluebird Care. They really listen to their clients and provide excellent care. They are very sensitive to the needs of the people they care for. My husband did not feel he needed someone to be with him while I was out and therefore was a little reluctant to accept someone coming at first. He now looks forward to his chats with these ‘interesting young men who visit him’. I can now relax when I leave him knowing that he is safe and happy. Thank you Bluebird Care.

13 March 2026
Unprompted review
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Reply from Bluebird Care

Hi Carol. Thank you for your lovely feedback. We're delighted our support has helped your husband after his initial reluctance, while giving you more peace of mind. We really appreciate your kind recommendation and will share your review with our team.

Rated 5 out of 5 stars

Bluebird have been a lifeline for us in…

Bluebird have been a lifeline for us in a very rough time . Kind, knowledgable and professional staff they truly understand what is needed and work hard to make it happen. Staff are very professional and supportive not just of the person in their care but also the carer or parent. Cannot recommend Bluebird care enough they’ve made such a difference to us and we are so grateful

13 March 2026
Unprompted review
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Reply from Bluebird Care

Thank you for your five-star review. We are delighted to hear that you find our staff knowledgeable and professional, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Donna Young is absolutely incredible 😍

Donna Young is absolutely incredible. I've had various emails and conversations with her back and forth to so my grandfather's care out as he was discharged from hospital. I cannot thank this lady enough. She has been amazing and thanks to her my granddad's care will get taken over by this lovely company on the 16th of March, I just wanted to say thank you so much to Donna Young and the team for making this so much nicer for my Grandad and the family xxxx

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The Recruitment Manager and office staff

The Recruitment Manager and the office staff members are down to earth.
Excellent and refreshing way of doing their trainings.

19 January 2026
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Reply from Bluebird Care

Thanks so much for highlighting our Recruitment Manager's approach and our wider office team's training methods. It means a lot to us.

Rated 4 out of 5 stars

Reliable ,caring ,adaptive

Reliable ,caring ,adaptive

12 March 2026
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Reply from Bluebird Care

We greatly appreciate your wonderful words about our reliable, caring and adaptive approach to support. It means the world to us, thank you.

Rated 5 out of 5 stars

Excellent care

Excellent care.
So nice to have our son well looked after and cared for.

12 March 2026
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for leaving us such a wonderful review. It's so reassuring to know that your feel your son receives the care he deserves. Thank you for trusting us.

Rated 5 out of 5 stars

Brilliant helpful kind

Brilliant helpful kind

8 March 2026
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Reply from Bluebird Care

Your feedback truly means so much so us, thanks for taking the time to leave this review and we're so happy to hear you're so pleased with your service!

Rated 5 out of 5 stars

Excellent Service

Bluebird have been coming into my parents for the last month to wrap his legs and generally check they are ok

It’s been excellent and his legs are much better

The whole experience from the start has been so easy

All the carers have been superb and the other staff have been so helpful and responsive

Great service all round

7 March 2026
Unprompted review
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Reply from Bluebird Care

Hi Mike - thank you for taking the time to leave a review. We're delighted to hear your experience with Bluebird Care has been so positive. We appreciate your lovely feedback and will share this with our team.

Rated 1 out of 5 stars

These people DON'T phone back

These people DON'T phone back. I've called twice regarding my elderly parents and each time they've said they'll call back and they don't! I'm appalled at the lack of professionalism. Don't touch with a barge pole.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

We have been with Amanda and her team…

We have been with Amanda and her team for a long time, and I honestly cannot fault the care my nan has received.

Private care is expensive, but you truly get what you pay for. The girls have always been kind, professional, and most importantly, they made my nan feel safe, secure and genuinely cared for. That peace of mind as a family member is priceless.

Sadly, as her needs have increased, we’ve had to move to a more affordable provider. It wasn’t a decision made lightly, and I don’t believe we’ll find anyone quite like Amanda’s team.

Thank you for everything you’ve done, you made a real difference to her quality of life.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Bluebird

I cannot thank this incredible team enough for the care and dedication they have shown to my dad. From the very beginning, the carers supported him with his day-to-day needs, helping with washing and personal care several times a week. They carried out every visit with genuine kindness, professionalism, and remarkable attention to detail.

What has impressed me most is the consistency and compassion shown by the entire team. They always treated my dad with dignity and respect, ensuring he felt comfortable and supported at all times.

A very special thank you to Anke for her exceptional help and guidance. Her advice, reassurance, and commitment played such an important role in making sure my dad’s wish to return to his own home became a reality. That meant more to us than words can express.

We are truly grateful for the continued support and wouldn’t hesitate to recommend this wonderful team to anyone looking for high-quality, compassionate care.

Thank you again for everything.

Brian.

2 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Brian. Thank you for your review. It's a pleasure to support your father and we're delighted that you're happy with the care we provide. We really appreciate your lovely feedback and will share this with the team.

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