Bluebird Care Reviews 

1,020
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the supportive, professional staff who provide compassionate care. Many highlight the team's efficiency and quick response, from initial contact to setting up care plans, bringing peace of mind to families. Carers are often described as friendly, attentive, and going the extra mile for clients' well-being, with clear communication ensuring a positive experience. However, some customers noted concerns regarding care quality from certain carers, mentioning inadequate training for basic tasks or a focus on speed. A few also experienced communication difficulties from the office, specifically about unannounced schedule changes or last-minute details.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the carers and office team for their... See more

Service

Customers consistently note positive experiences with service, praising the compassionate, empathetic, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support from staff... See more

Customer communications

Clients share positive opinions on contact, with many reviewers reporting excellent service from their first... See more

User experience

Users describe positive interactions with the user experience, often highlighting the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied

Rated 5 out of 5 stars

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by ex... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(1,020)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bluebird Care Is The Way To Go!

I've only been working for Bluebird care (Boston area) for a few months now, but I can truly say it's one of the best decisions I've ever made!
With the fantastic training and support I've received from the mangers and my wonderful colleagues, I've been able to grow in confidence, my knowledge, and pick up so many useful tips and tricks along the way.
The mangers and colleagues here are some of the kindest and most supportive people I've ever met. I genuinely look forward to each day- spending time with the lovely clients and building meaningful relationships with them.
If I ever had a loved one or a friend in need of care, I know I would choose Bluebird Care over any other company.
I look forward to my future with the company and where it might lead me.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Naomi Omaye and Bluebird Care were marvellous.

We cannot thank Bluebird enough for sending us Naomi Omaye as a live-in carer for my mother, who was sadly approaching the end of her life and wanted to remain at home. Naomi worked with us brilliantly for 4 weeks, nothing was too much trouble and her experience was very reassuring. She enabled mum to stay at home with dignity. and was kind, capable and compassionate. I would highly recommend Naomi and Bluebird Care. Thank you.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

6 month review

6 month review
Listen, take note of comments, flexible, helpful, keen to find out and know if they are meeting our needs

12 May 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We greatly appreciate your thoughtful review of our service. Your feedback about our care approach means everything to us.

Rated 5 out of 5 stars

Fantastic Home Care for family member

Had a really excellent experience with Bluebird Care Rochdale and I would highly recommend their services to anyone looking for support and care for a family member. John and his team are kind and supportive all the way!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently started using Bluebird…

I recently started using Bluebird Care's living service for my family friend, Helena, and I couldn’t be more pleased with the care provided.

From the beginning, Amy, the carer, has been absolutely wonderful. She genuinely treats Helena as if she were her own family, and nothing seems too much trouble for her. It’s comforting to know that when we’re not around, Helena is in such capable and caring hands.

Amy has now taken some time off, and her replacement, Blessing, is settling in beautifully as well. Helena is always happy to see us, and it’s clear that she’s well cared for—she’s dressed, washed, and the house is kept tidy.

I can't praise Bluebird Care enough for their excellent service. It’s reassuring to see such dedication and compassion in their staff. I highly recommend them to anyone looking for a reliable care service.

**Rating: ⭐⭐⭐⭐⭐**

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful carers

Wonderful carers, always cheerful, practical and helpful.

25 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are happy to hear about your wonderful experience with our Care Experts who bring cheer and practical support daily. Thank you for your review, we will pass this onto our care teams. Have a lovely day!

Rated 5 out of 5 stars

Great training course

Great training course.
Friendly staff, made me feel so welcome. Very organised company.

1 May 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for sharing!

Rated 5 out of 5 stars

Lovely training with Bluebird Care.

Staff at Bluebird Care are brilliant, all super friendly and supportive. The training here has been smooth and interactive, great trainers all the way round. A welcoming atmosphere and always happy to arrive.

1 May 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you very much for your kind feedback!

Rated 5 out of 5 stars

Great lovely welcoming

Great lovely welcoming , seems like a great bunch , lovely company! Can’t wait to start working here

28 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We cant wait for you to start with us!

Rated 5 out of 5 stars

great caring company go above and…

great caring company go above and beyond highly recommend this company

28 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for taking the time to share your wonderful experience. Your kind words about our caring approach mean everything to us.

Rated 5 out of 5 stars

Brilliant!

Brilliant, such lovely carers who work really hard, and go above and beyond to look after your loved one. We have been using them for a year or two now for my elderly father. In addition, there is always somebody available directly on the phone if you need to add any details about the care required, so you never need to worry. I would recommend this company without hesitation!

30 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We greatly appreciate your kind words about our carers and thank you for your recommendation.

Rated 5 out of 5 stars

very good to work with

very good to work with
mangement is so nice
stress free

30 May 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We greatly appreciate your wonderful feedback about working with our team and management approach. Have a lovely day and thank you again for leaving Bluebird Care Reigate a review!

Rated 5 out of 5 stars

Bluebird carer Dartford & Gravesend

I stared with bluebird care in January 2026 as I was looking for a change of jobs. I came across bluebird care online and it was something I felt passionate about. I contacted them and I got a response straightaway with an interview the following day. I had an introduction course which I completed. After I had shadowing period in February I started my probation period. The team at bluebird care was so supportive friendly and welcoming they have helped me every step of the way. The 1st day at bluebird care was the best day I got to meet so many lovely customers,I got to help with there everyday tasks like personal care, taking them out, chatting ,shopping and playing games. During my time at bluebird care all the staff have been friendly and helpful. All the carers do an amazing job too. Bluebird care is the best company I have worked for they look after their staff and customers, there always there when you need them with a quick and friendly response. I would recommend bluebird care for anyone that might want to become a carer or anyone that might be looking for care in there own home.

29 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for taking the time to share your wonderful journey with us.

Rated 5 out of 5 stars

We have used bluebird care for two…

We have used bluebird care for two years for our mum
They have been totally professional throughout and have always responded to our requirements immediately
The office staff and carers are just exceptional

28 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are absolutely thrilled to hear about your wonderful experience over these two years. Thank you for the great feedback.

Rated 5 out of 5 stars

Bluebird care

This care company is one of the best the staff are very good at there jobs responsible and efficient office staff are very approachable would recommend the company

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Working for Bluebird Care is fabulous

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by extension it's customers. I love being able to give care with such lovely customers. I've spend a long career in Nursing and to continue in care giving with such a lovely reliable company is so reassuring. Staff in the office are always on hand to give supportive reassuring advice. A first class company.

27 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are absolutely thrilled to hear about your wonderful experience as part of our team. Your nursing background brings invaluable expertise to our care family.

Rated 5 out of 5 stars

I am so happy to use this service

I am so happy to use this service, the carers are amazing with my aunt. Very helpful, caring and supportive. My aunty looks forward to help coming over although at first she was a bit apprehensive. Now Bluebird carers have made her days much brighter. Thank you

26 January 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your review Cherelle! We are glad your Aunty's carers are able to make her smile, we will be sure to pass on this feedback to our team!

Rated 5 out of 5 stars

Supportive Team and High Standards of Care

Working for Bluebird Care Richmond & Twickenham has been a very positive experience. The team is supportive, approachable, and genuinely committed to delivering excellent care. It is rewarding to work for an organisation that truly values both its customers and care staff. There is a strong focus on professionalism, good communication, and treating every customer as an individual. It is a pleasure to be part of a service that prioritises quality and compassion and is definitely an outstanding provider.

24 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Sylwia,

Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that your experience working with Bluebird Care Richmond & Twickenham has been so positive and that you feel supported by an approachable team committed to high-quality care. It is especially meaningful to know you recognise the focus on professionalism, clear communication, and treating every customer as an individual with dignity and respect.

Your comments reflect the values that are so important in care, and it is wonderful to hear how rewarding it is for you to be part of a service that prioritises compassion alongside high standards. Feedback like yours means a great deal to the whole team and helps reinforce the importance of both our carers and office staff working together.

Kind regards,
Bluebird Care – Richmond & Twickenham

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