I read lots of negative reviews, but so far, I have had no problems. Yesterday was a bit stressful, I couldn’t log in nor reset my account/wallet. After switching from wifi to 5G, it all worked fine.... See more
Company replied
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Terrible experience with Blockchain.com. NEVER open an account with them. Out of nowhere they decided to close my account and its been over 2 weeks and havent returned the funds I had on their account... See more
Company replied
I went through a long period where I was unable to withdraw my money, and it was very frustrating. It was stressful seeing my funds stuck despite several attempts to fix the issue. I contacted su... See more
I’m happy with them because I got registered easily although I already have an account but the procedure is fast and comprehensive. I experienced difficulties to register in big platforms those big on... See more
Company replied
Company details
Written by the company
Blockchain is the original crypto platform. We’ve been in operation since 2011, were the first Bitcoin wallet on the Apple App Store, and the primary search engine for transactions on the Bitcoin network. Today, we offer a range of services for both personal and business use. With us you can buy, sell and send crypto globally, explore the world of DeFi, as well earn up to 15% APY on your digital assets. Join the 94M+ wallets in the 180+ countries today and invest like an icon.
Contact info
United Kingdom
- blockchain.com
You should know
2.8
Average
7K reviews
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Very disappointed
Very disappointed, felicia was ringing me every day to deposit 300euro into revolut, i was scammed before and honestly i believe her 💯, so i did deposit 300euro into revolut and then she transferred it to bitcoin wallet number is OBAOZZ8CKDX
OJFUFU , SHE PROMISED ME YESTERDAY I COULD WITHDRAW BACK MY 300EURO I BORROWED FROM MY SON , SO I COULD GIVE IT BACK TODAY , 12 HOURS IS ALL I HAD TO WAIT , SO PLEASE TRANSFER BACK TO MY REVOLUT ACCOUNT, I'M NOT INTERESTED ANYMORE, PLEASE RESPOND
27 January 2026
Reply from Blockchain
Hi Thomas,
We are sorry to hear about this.
Unfortunately, this does sound like a common scam. Blockchain.com does not make phone calls to customers, so it is very likely that someone is impersonating Blockchain.com. \
Please avoid engaging with them further and do not share any personal information, passwords, verification codes, or wallet details.
For guidance on spotting and avoiding scams, please refer to our Common Scams Cheat Sheet:
https://www.blockchain.com/learning-portal/lessons/common-scams-cheat-sheet
Regards,
Blockchain.com Support
Closed my account for no reason
Closed my account due to "violations of their terms and conditions". When I asked what I had done wrong their reply was "unable to provide a specific explanation regarding the recommendation to close your account". Made me cash out - I couldn't even transfer BTC to another platform. Absolutely useless.
28 January 2026
Unprompted review
Reply from Blockchain
Hello Clive,
We're sorry to hear about your experience.
Following a thorough review of your application and the details provided, we regret to inform you that we are unable to proceed with onboarding your account at this time.
While we understand you may have questions, unfortunately, we are unable to provide further specifics regarding the details of this review.
All the best,
Blockchain.com Support
Exclant and thankyou
26 January 2026
Reply from Blockchain
Hi,
We are glad you liked our app! Thank you for taking the time to leave this feedback!
Best regards,
Blockchain.com support
Engage with these low lives at your peril!
I made the foolish mistake of registering an account with this company without checking them out on Trustpilot ( where they have managed an impressive 70% of one star reviews lol! ). Anyway, oblivious, I bought around £400 of btc on their site which I then decided to send to another exchange (Tap Global) where I have an account with the simple purpose of topping up my debit card. This should be a mundane everyday action but to my shock and dismay the blockheads at Blockchain decided to 'block' this perfectly legal transaction by flagging it as some form of sinister money-laundering. They demanded proof ad nauseum that the Tap account was indeed my own and proceeded to interrogate me like a criminal with all manner of nonsensical questions: what were my 'plans', how did I hear about Tap ( an established and reputable company they had not themselves heard of ) etc. etc.
Once I looked Blockchain up on Trustpilot and read some of the horror stories of people who had lost thousands of pounds by engaging with this company (which is not registered with the FCA) I was sure I would be another of their victims. Thankfully however I was allowed to recover my money after they closed my account on the basis that I had violated their 'terms and conditions'.
Clearly if you want a crypto exchange which doesn't let you take your money out then Blockchain.com is the platform for you!
20 January 2026
Unprompted review
Reply from Blockchain
Hello,
Thank you for sharing your feedback. I understand that our review process has been a source of frustration for you, and I appreciate you taking the time to express your concerns.
As a regulated company, we operate under strict legal and compliance frameworks. These requirements mandate that we perform thorough checks and while we realize these additional steps can sometimes cause delays or feel repetitive, these are protocols that we must follow to maintain our regulatory standing.
We apologize if this process has been unsatisfactory for you, but these measures are essential to our operations and the safety of our platform.
Regards,
Blockchain.com Support
FUNDS LOCKED ; NO REPLY IN 9 MONTHS
I opened my ticket over 9 months ago and still have not received a proper reply. My account was fully verified then one day I was told it was randomly unverified and there is now no way for me to reverify it. My funds have been locked in there for 9 months. Please answer my ticket #5886787. THIS IS SHOCKING!!
25 January 2026
Unprompted review
Reply from Blockchain
Hi,
We’re sorry for the delay and understand how frustrating this situation must feel.
Our team reached out to you via email regarding ticket #6326978 on February 9th and February 16th. We kindly ask that you please check your inbox (and spam/junk folder, just in case) and reply directly to that ticket so we can continue working toward a resolution.
For your security, please avoid sharing sensitive information publicly.
We look forward to your response so we can assist you further.
Best regards,
Blockchain.com Support
After successful register on my phone…
After successful register on my phone new diverse since over 10 years which I have been a member registered of blockchain which I want register with my Same email address that I used to register on blockchain for the past 10 years ago which I have lost access to my blockchain wallet now that I have successful register on my phone that give me a confident that I will be able to recover my access to my wallet which I've lost the password for the past 10 years ago
24 January 2026
Reply from Blockchain
Hi Samuel,
We would like to improve your ratings of us.
Please let us know how we can help you. Kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Gregory,
We apologize for the delay. We have responded to your ticket #6129322, and we’re glad to confirm that your situation has now been resolved and your account unlocked.
Please note that, for security reasons, additional verifications may sometimes be required.
We’ll address this internally to help improve our response times. Thank you for your feedback.
Best regards,
Blockchain.com Support
I tried to sell mu ETH
I tried to sell mu ETH, but it wasn't working even after I put a very lower price. Why?
22 January 2026
Reply from Blockchain
Hi Desmond,
We apologize for any inconvenience.
What is the error that you are getting?There is a minimum amount required to be able to place an order. You can press “Sell Max” and the system will determine if it is enough to proceed with the transaction.
You can alternate the amount you wish to sell between crypto or fiat by pressing ↕
The system will automatically sell your crypto in the currency you have set as your “trading currency.” For example, if you want to sell your crypto to EUR the trading currency must be set as EUR.
Regards,
The Blockchain.com Support
I'm happy that my asset was kept safe…
I'm happy that my asset was kept safe for a long time not using it
21 January 2026
Reply from Blockchain
Hi Velaphi,
We are glad that you are happy with our service. Many thanks for the great ratings!
Regards,
The Blockchain.com Support
I lost £50
I lost £50. Be very careful when using this app. Customer Support was very quick to respond but the website has no protections, if you send the wrong token/network/chain it will let you fail and then they will advise 'you lost your money, nothing we can do'. So I would only recommend this app for seasoned Crypto users, beginners stay away!
1 January 2026
Unprompted review
Reply from Blockchain
Hi Chris,
W are truly sorry to hear about your experience.
In the decentralized world of blockchain, transactions are unfortunately irreversible. We kindly encourage all our users to carefully double-check the network and token details before sending, or try a small test transaction first to ensure everything is perfectly set up.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Steve,
We're happy to hear that the registration process was easy for you. Thank you for your positive feedback. We appreciate it!
Best regards,
Blockchain.com Support
Reply from Blockchain
Hi Deanne,
Many thanks for the great ratings and kind words!
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Eddy,
Many thanks for the great ratings and kind words!
Regards,
The Blockchain.com Support
The app is good
The app is good, but I would be happy if it had Bulgarian or Slovenian. Unfortunately, I have a hard time understanding everything in English.
14 January 2026
Reply from Blockchain
HI Antonia,
We thank you for your feedback.
We will certainly let everyone know once the app is available in new languages,
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Vincent,
We are grateful for the 5-stars! Many thanks.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Makanjuola,
Many thanks for the great ratings!
Regards,
The Blockchain.com Support
I have been confused over a few things…
I have been confused over a few things but each time I requested advise blockchain advisors were always available to me.
Their professional approach friendly manner and always reassuring me with answeres to my questions.
Thankyou.
Ann Williamson
15 December 2025
Reply from Blockchain
Hi Ann,
Many thanks for the great ratings and kind words!
Regards,
The Blockchain.com Support
I was taken for $600 I was double…
I was taken for $600 I was double charged on two separate transactions.Never received anything in returns
14 January 2026
Reply from Blockchain
Hi,
We’re sorry to hear about your experience and understand how concerning this must be.
In order for us to assist you properly, please reply directly to your support ticket #6348546 via your inbox. We’re currently waiting for your response so we can continue investigating the transactions and help resolve this matter as quickly as possible.
For your security, please avoid sharing any sensitive information publicly.
We look forward to your reply in the ticket.
Best regards,
Blockchain.com Support
A man rings me every day (as he said…
A man rings me every day (as he said he would.) Its been going on months now
Seemingly I have an account but to get access to it I need to transfer £400! They have been harassing me for over a year now they don't listen when you say your interested
Disgusting behaviour from a company
14 January 2026
Unprompted review
Reply from Blockchain
Hi Sandra,
We apologize for any inconvenience caused.
Unfortunately, this does sound like a common scam. Blockchain.com does not make phone calls to customers, so it is very likely that someone is impersonating Blockchain.com.
Please avoid engaging with them further and do not share any personal information, passwords, verification codes, or wallet details.
For guidance on spotting and avoiding scams, please refer to our Common Scams Cheat Sheet:
https://www.blockchain.com/learning-portal/lessons/common-scams-cheat-sheet
Regards,
Blockchain.com Support
Company refuses to refund assets to my bank
Tryed to transfer crypto to my private wallet and the exchange locked my account. The wallet address is legit on Onchain. After locking account refused to let me withdraw my funds back to my bank. A number of my wires to them read “pending” and they still would not release them back to my bank. It seems that they don’t want you to remove your own crypto.
13 January 2026
Unprompted review
Reply from Blockchain
Hi,
Thank you for the update. We’re glad to hear that your issue has been resolved and that your withdrawal has now been successfully processed.
We understand how concerning this experience must have been, and we appreciate your patience while our team reviewed and addressed the matter. Please don’t hesitate to reach out again if you need any further assistance . We’re here to help.
Best regards,
Blockchain.com Support
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