I read lots of negative reviews, but so far, I have had no problems. Yesterday was a bit stressful, I couldn’t log in nor reset my account/wallet. After switching from wifi to 5G, it all worked fine.... See more
Company replied
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Terrible experience with Blockchain.com. NEVER open an account with them. Out of nowhere they decided to close my account and its been over 2 weeks and havent returned the funds I had on their account... See more
Company replied
I went through a long period where I was unable to withdraw my money, and it was very frustrating. It was stressful seeing my funds stuck despite several attempts to fix the issue. I contacted su... See more
I’m happy with them because I got registered easily although I already have an account but the procedure is fast and comprehensive. I experienced difficulties to register in big platforms those big on... See more
Company replied
Company details
Written by the company
Blockchain is the original crypto platform. We’ve been in operation since 2011, were the first Bitcoin wallet on the Apple App Store, and the primary search engine for transactions on the Bitcoin network. Today, we offer a range of services for both personal and business use. With us you can buy, sell and send crypto globally, explore the world of DeFi, as well earn up to 15% APY on your digital assets. Join the 94M+ wallets in the 180+ countries today and invest like an icon.
Contact info
United Kingdom
- blockchain.com
You should know
2.8
Average
7K reviews
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It is the first time being exposed to…
It is the first time being exposed to this plat form
4 February 2026
Reply from Blockchain
Hi Nomsa,
Thank you for the 5 star rating! Much appreciated.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Jean,
We are sorry to hear about this.
For your safety, never share access to your account with anyone. Blockchain.com staff cannot access or recover funds from non-custodial Wallet, and transactions on the blockchain are irreversible.
If you’ve shared your login credentials, Recovery Phrase, or private key, or if someone helped set up your account, we recommend creating a new account using a new email and strong password at https://login.blockchain.com/auth/signup, then transferring any remaining funds to it.
Be sure to visit the Security Center for your new wallet and enable two-factor authentication. A compromised account should no longer be used.
To help our investigation, please share any related details (wallet addresses, emails, social media profiles, or websites). If you received an email, kindly forward it along with the full headers. Instructions to retrieve email headers are available here.
More information on how we are processing your data you can find at our Privacy policy.
Regards,
The Blockchain.com Support
Helpful agent in Luxemberg
3 February 2026
Reply from Blockchain
Hi Arthur,
Thank you for your positive feedback! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
untouchable and non-shakleble
7 December 2025
Reply from Blockchain
Hi Karolis,
Thank you for your positive feedback! Greatly appreciated,
The Blockchain.com Support
Blockchain won´t relase asset for…
Blockchain won´t relase asset for crypto wallet.
Blockchain and scammer company Fintradix work together. The moment you want to withdraw from you wallet then they block all. Then they demand to make extra payments for different crypto for ( ensure liquidity) but after payment they ask again and again.
Blockchain is working together with scammers.
1 December 2025
Unprompted review
Reply from Blockchain
Hi Janner,
We apologize for any inconvenience caused.
Unfortunately, this does sound like a common scam. It is is very likely that someone is impersonating Blockchain.com. Please avoid engaging with them further and do not share any personal information, passwords, verification codes, or wallet details.
For guidance on spotting and avoiding scams, please refer to our Common Scams Cheat Sheet:
https://www.blockchain.com/learning-portal/lessons/common-scams-cheat-sheet
Regards,
Blockchain.com Support
Reply from Blockchain
Hi Risto,
Thank you for the 5 star rating! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Erkin,
Thank you for the 5-star rating.
We would like to help you, kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Bojan,,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
I have cripto and cash .thank you
1 February 2026
Reply from Blockchain
Hi Rasa,
Thank you for your positive feedback!
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Vishwanath,
Thank you for taking the time to provide your review.
It seems we did not hit the mark on you and we would like to understand why.
Please let us know how we can improve your experience. Kindly reach us here - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Blockchain can be trusted.
I can buy Bitcoin cheaper at Blockchain and sell else where and make profit if I chose to.
1 February 2026
Reply from Blockchain
Hi Richard,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
I had been Account Suddenly Unverified and Frozen Without Explanation this platform for…
I had been using this platform for quite some time and completed multiple transactions without any issues. Then, out of nowhere, I was told that I was no longer a verified account. There was no explanation given and no prior warning.
As a result, my account was frozen, and I lost access to my funds. There was no clear reason provided, no steps to resolve it, and no transparency from the platform at all.
After reviewing the situation and my options, I consulted ZFC to better understand the appropriate legal steps available when an account is suddenly unverified and frozen without justification.
Freezing a user’s account with no explanation after allowing multiple transactions is unacceptable. This experience has made it clear that this is a terrible platform, and I strongly caution others against using it.
30 January 2026
Unprompted review
Reply from Blockchain
Hi there,
We are sorry to hear about this.
We like to help you, however, we cannot pull up your account with the information available here in your review.
Kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Log in is next to impossible
Log in is next to impossible. You put in name and passcode it sends you a authentication email when you click on it it says your device is okayed close this tab go back to original tab and continue. Problem is it doesn't continue or have any options but to try and log in again. Then continuous hopeless loop.
30 January 2026
Reply from Blockchain
Hi William,
Thanks for sharing your experience. We’re really sorry to hear about the trouble you’ve faced with the login process.
We want to help resolve this as quickly as possible. Our support team has reached out to you by email under ticket #6330644 to request additional information and further explanation so we can investigate the issue in detail.
Best regards,
Blockchain.com support
Blockchain.com Support
I had been using them for a while when…
I had been using them for a while when they suddenly said I was no longer a verified account. After multiple transactions, I am no longer verified.
No explanation. Just freeze my account.
Terrible platform.
30 January 2026
Reply from Blockchain
Hi,
We’re sorry for the delay in resolving your case.
Your request under ticket #6324592 has now been fully reviewed and resolved. A full refund has been processed accordingly.
If you have any additional questions or need further assistance, please feel free to reply directly to the existing ticket via your inbox.
For your security, please avoid sharing any sensitive information publicly.
Best regards,
Blockchain.com Support
Reply from Blockchain
Hi Olalekan,
We're happy to hear that you had an excellent experience trading, selling, and buying USDT. Thank you for your positive feedback!
Best regards,
Blockchain.com support
Reply from Blockchain
Hi Haja,
Thank you for your positive feedback ! We’re glad you’re enjoying the app.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi,
Thank you so much for your great feedback!
We’re happy to hear everything was smooth for you and that trading and transfers were quick and easy.
We truly appreciate your support and thank you for choosing Blockchain.com.
Best regards,
Blockchain.com Support
I had some difficulties with my…
I had some difficulties with my transfer but the support team gave me a helping hand by walking me through which made it easy.Am so grateful and will always recommend it to my friends
28 January 2026
Reply from Blockchain
Hi Gladys,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Very happy most people I told thought I…
Very happy most people I told thought I would not get my funds refunded , though long winded process ,i am grateful . Thanks again..philip
28 January 2026
Reply from Blockchain
Hi Philip,
Thank you for your positive feedback! We’re happy to hear about your funds and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Phonphimon,
We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Thank you for your positive feedback!
Regards,
The Blockchain.com Support
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