I read lots of negative reviews, but so far, I have had no problems. Yesterday was a bit stressful, I couldn’t log in nor reset my account/wallet. After switching from wifi to 5G, it all worked fine.... See more
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Terrible experience with Blockchain.com. NEVER open an account with them. Out of nowhere they decided to close my account and its been over 2 weeks and havent returned the funds I had on their account... See more
Company replied
I went through a long period where I was unable to withdraw my money, and it was very frustrating. It was stressful seeing my funds stuck despite several attempts to fix the issue. I contacted su... See more
I’m happy with them because I got registered easily although I already have an account but the procedure is fast and comprehensive. I experienced difficulties to register in big platforms those big on... See more
Company replied
Company details
Written by the company
Blockchain is the original crypto platform. We’ve been in operation since 2011, were the first Bitcoin wallet on the Apple App Store, and the primary search engine for transactions on the Bitcoin network. Today, we offer a range of services for both personal and business use. With us you can buy, sell and send crypto globally, explore the world of DeFi, as well earn up to 15% APY on your digital assets. Join the 94M+ wallets in the 180+ countries today and invest like an icon.
Contact info
United Kingdom
- blockchain.com
You should know
2.8
Average
7K reviews
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Leave me alone!
I get multiple calls from unknown numbers and emails wanting to discuss my investment. But I DO NOT have any money invested and have absolutely NO INTEREST in doing so. No idea where you have got my information from but I sure wish you would leave me alone.
7 April 2026
Unprompted review
Reply from Blockchain
Hi Chris,
We’re sorry to hear about your experience. What you’re describing does not come from Blockchain.com. We do not make unsolicited phone calls or send emails offering investment opportunities.
It’s very likely that these are scammers impersonating our brand. We strongly recommend ignoring these contacts and never sharing personal or financial information.
We appreciate you bringing this to our attention. To help you stay safe, we recommend reviewing this article: https://support.blockchain.com/hc/en-us/articles/4413805384852-How-to-Recognize-and-Avoid-Crypto-Scams
Best regards,
Blockchain Support
Since 2022 trying to withdraw money no…
Since 2022 trying to withdraw money no success however it was easy to deposit but to withdraw is impossible blockchain is a scam
1 April 2026
Reply from Blockchain
Hi Nare,
We’re sorry to hear about your experience and understand how frustrating this situation must be. Please be assured that withdrawals are not blocked, and we take concerns like this very seriously.
We can see that our support team has previously provided you with the necessary withdrawal instructions and requested screenshots of any errors encountered during the process. This information is essential for us to properly investigate and identify what may be causing the issue.
If you’re still experiencing difficulties, we kindly ask you to reply to our support team with the requested screenshots so we can assist you further and work toward a resolution as quickly as possible.
You may also reach out to us directly here: https://support.blockchain.com
We’re committed to helping you resolve this and appreciate your cooperation.
Best regards,
Blockchain Support
Reply from Blockchain
Hi Nirosha,
Thank you for your kind words and 5-star review! We’re delighted to hear you had a very good experience with our service.
Your support means a lot to us, and we look forward to continuing to serve you. If you ever need any assistance, we’re always here to help.
Warm regards,
Blockchain Support
my experience was great because of how…
my experience was great because of how easy it is to navigate your site. it is straight forward, and simple. my businesses not doing well my product has an obscurer niche. and i have difficulties getting it seen by the right people. im not sure what your other questions were. i do love your crypto site
1 April 2026
Reply from Blockchain
Hi Anthony,
Thank you so much for your 5-star review! We’re really glad to hear that you find our platform easy to navigate and straightforward to use—that’s exactly the experience we aim to provide.
We also appreciate you sharing a bit about your business. Reaching the right audience can definitely be challenging, especially with a niche product, and we truly wish you success as you continue to grow.
If there’s ever anything we can do to support your journey or improve your experience on our platform, please don’t hesitate to reach out—we’re always here to help.
Warm regards,
Blockchain Support
The only thing I have trouble with is…
The only thing I have trouble with is the changing of the place where I deposit an amount that I withdraw.
I started with the Bank located at Chase and when I withdrew that amount I think when to a credit card ?
But the one credit card is mine I know and the other is maybe my card. I am looking now.
7 December 2025
Reply from Blockchain
Hi John,
Thank you for your feedback. We understand how changes to deposit and withdrawal methods can be confusing, and we’re here to help clarify this for you.
For security and processing reasons, withdrawals are typically returned to the original payment method used, or to a verified method linked to your account. If you’re seeing a different destination, it may be due to how the payment was processed or the methods currently associated with your account.
To ensure everything is correct and secure, we recommend reaching out to our support team so we can review your account details and provide accurate guidance. You can contact us here: https://support.blockchain.com
We’re here to help and will be happy to assist you further.
Best regards,
Blockchain Support
Super!!!👍😎
1 April 2026
Reply from Blockchain
Hi Abdymitalip,
Thank you so much! We’re thrilled you’re enjoying the experience 👍😎 Your support means a lot to us!
Best regards,
Blockchain Support
Am very happy Blockchain work...
1 April 2026
Reply from Blockchain
Hi Gopakumar,
Thank you for your feedback! We’re delighted to hear that you’re very happy with Blockchain. Your support means a lot to us, and we look forward to continuing to provide you with excellent service.
Best regards,
Blockchain Support
Reply from Blockchain
Hi Mohammed,
Thank you so much for your amazing feedback! We’re thrilled to hear you think so highly of Blockchain. Your support means the world to us, and we’re committed to continuing to provide the best service possible.
Best regards,
Blockchain Support
SCAM EXCHANGE, I WANT TO TRANSFER MY MONEY TO A DIFFERENT WALLET INCLUDING PENDING TRANSACTIONS SO I CAN DELETE MY ACCOUNT
I am writing to express my deep frustration and disappointment with blockchain service. I initiated a transaction from my wallet several days ago, and it has remained pending ever since. This delay is completely unacceptable, and I honestly do not understand why a simple transaction should take this long without any clear explanation. I have already contacted their support team multiple times regarding this issue, but the responses I have received have been vague, repetitive, and completely unhelpful. They Simply blamed network issues or fees without providing any concrete solution or timeline especially considering that the transaction has been stuck for days. At this point, I have completely lost confidence in their platform. It is starting to feel like Blockchain is deliberately withholding my funds, which raises serious concerns about the integrity of their service. Frankly, it looks like they are trying to scam me out of my money. I want this issue resolved immediately. I also want to withdraw all the funds in my account and proceed with deleting it permanently. I no longer wish to use a platform that cannot provide basic reliability or proper customer support. Who ever reads this about blockchain, don’t use their platform. And if the developer is reading this, please help me take my money out of my account and delete it for good… this unacceptable, I need to move all my money from my account including pending transactions so I can delete my account as soon as possible
26 March 2026
Unprompted review
Reply from Blockchain
Hi,
We’re really sorry to hear about your experience, and we truly want to help resolve this for you.
We’ve sent you a request via Trustpilot asking for a few additional details. Please reply to that request with your account information and support ticket number so we can locate your case and assist you accordingly.
We appreciate your patience and look forward to helping you get this resolved as soon as possible.
Best regards,
Blockchain Support
Stalkers with fairy tale stories
Terrible company. Stalking me by phone with fairy tales on me having over 200.000 euros in crypto somewhere and they can pay me this. Very aggresive on the phone, very pushy. I can't get a word in between. They don't want to listen, they don't want me to end the conversation. They keep calling me. I wouldn't trust this company at all.
1 April 2026
Unprompted review
Reply from Blockchain
Hi,
We understand how concerning this must feel. Please note that Blockchain.com does not make unsolicited phone calls to users about funds or crypto holdings. What you’ve described sounds like a scam attempt by third parties impersonating our company.
We strongly recommend ignoring these calls and never sharing personal or financial information with anyone contacting you unexpectedly. For more infos, please read this article : https://support.blockchain.com/hc/en-us/articles/4413805384852-How-to-Recognize-and-Avoid-Crypto-Scams
Stay safe, and thank you for bringing this to our attention.
Best regards,
Blockchain Support
I have a lot of pending transactions…
I have a lot of pending transactions almost one week to a month im affraid now to do a transaction i thought this site is perfect fits to my crypto
29 March 2026
Unprompted review
Reply from Blockchain
Hi Jigger,
We’re really sorry to hear about your experience—we understand how concerning and frustrating it can be to have transactions pending for such a long time. Please know that your case is important to us, and our team is currently reviewing your account.
We’ll provide an update as soon as possible through your open ticket (#6452995). In the meantime, we truly appreciate your patience and understanding while we work to resolve this for you.
If you have any additional questions or details to share, feel free to reply to your ticket—we’re here to help.
Regards,
Blockchain Support
Good customer service
Customer service are very good. Be careful sending bitcoin, double check the address you sending to every time. Make sure it hasn't been changed or updated before sending.
23 March 2026
Unprompted review
Reply from Blockchain
Hi there,
We’re really sorry to hear about your experience and understand how concerning this situation must feel. We take claims like this very seriously, but we’re unable to locate an account or case based on the information provided in your review.
We’d like to investigate this further and help clarify what may have happened. Please reach out to our support team directly by submitting a request here: https://support.blockchain.com/
Once you’ve contacted us, our team will review your case as a priority and work with you to find a resolution.
Regards,
Blockchain Support
Had pending transactions for over 2…
Had pending transactions for over 2 months including a withdrawal of £496 that they won’t pay me
29 March 2026
Unprompted review
Reply from Blockchain
Hi David,
Thank you for your feedback—we’re really sorry to hear about your experience. We understand how concerning it must be to have pending transactions for such an extended period, especially involving a withdrawal.
We’ve carefully checked, but we weren’t able to locate an account based on the information available in this review. To help us investigate this properly and get you the support you need, we kindly ask that you contact our support team directly with more details (such as your registered email address or transaction information).
You can reach us here: https://support.blockchain.com/
Our team will prioritize reviewing your case and work with you to resolve any outstanding issues as quickly as possible.
We appreciate your patience and look forward to assisting you.
Warm regards,
Blockchain Support
Reply from Blockchain
Hi Gian,
Thank you so much for your kind words! We’re glad to hear you’re enjoying the wallet and that it’s been fast and reliable for you—that’s exactly the experience we aim to provide.
We truly appreciate your support!
Warm regards,
Blockchain Support
Canada's Loss
Blockchain wallets pulled out of Canada. They found me in 2026 and refunded my money from 2018. Honest. We need them back. Thank you
26 March 2026
Reply from Blockchain
Hi Jeremiah,
Thank you for sharing your experience and kind words. We’re glad to hear that your issue was resolved and that you were able to recover your funds.
At Blockchain.com, we aim to support our users as efficiently and securely as possible, even when cases involve historical transactions. Feedback like yours means a lot to our team.
We understand your interest in seeing our services return to Canada. While availability depends on evolving regulatory requirements, we’re continually evaluating opportunities to expand access in a compliant and responsible way.
If you need any further assistance, please don’t hesitate to reach out to our support team.
Warm regards,
Blockchain Support
Poor Accountability and Disregard for Customers
Almost 9 hour ago, a withdrawal transaction (Ticket 6447354) was executed and has been "confirming". I received "One" email asking me "the purpose of my transaction" to which i replied and subsequently have sent 7 other messages. I got no further response.
No explanation why there was a delay, no information on the status of the funds.
On the support platform on the app i was informed numerous times that "a team" will reachout to me soon to "explain", not process my transaction but explan what the issue is and even that has not occurred in Almost 9 hours. How can this be cool in 2026? I used other reputable exchanges for year and have never had 5% the issues i have had in a single day.
Aren't crypto transaction suppose to be almost instant?
Weren't banks the "slow" guys?
What happened to accountability?
What happened to regard for customers?
Why were there no "issues" when depositing funds gradually built over time in the account but all of a sudden there are issues for a withdrawal?
Why wasn't i asked why i was making a deposit but im being asked why im making a withdrawal?
After i have explained 7 TIMES why is there SILENCE all of a sudden?
Why the insincere delay tactics?
How did i get myself involved with an organisation that has 69% negative reviews out of almost 7,000 entries!
I am thoroughly disappointed at the unprofessional, deceitful and lacklustre service/conduct at Blockchain.com, It is a big shame!
P.S
1. It's now been almost 17hrs... insincere enquiries were made by BC.com after this post was made... "HOWEVER FUNDS STILL HELD RANSOM"... and im being asked "if i want to proceed with the transaction" after that's is all my 11 emails and multiple chat sessions with bots and agents have stated.
The deceit is horrible!
2. It's now been 23hrs... and I've been informed by BC.com that "Upon further review" the address "allocated to me" by BC.com is an "OLD ADDRESS" and that's why there is a problem. SO, there were no issues depositing into an old address (DEFINITELY NOT)... BC.com only drew the line at a withdrawals from an "OLD ADDRESS".
So more than 23hrs later i was informed MY ISSUE will be resolved "SHORTLY".
I might be illiterate... but i have used my tradfi bank account for more than 20yrs, but have never heard such from the "OLD ANTIQUATED BANKING SYSTEM" but it is apparently a thing with the new cutting edge system at BC.com.
I will try to find bliss in ignorance.
3. It's now been 2 days and only 2 Vague emails received from BC.com. No funds released no accountability.
4. It's been 3 days now to make an instant transaction, i have gotten no further emails from Blockchain.com (while i continue to send queries multiple times daily), no explanation, no update, nothing! ...
A truly horrible organisation!
5. Its now been 5 days, and the standard withdrawal transaction is still "confirming"... issue remains unresolved, communication remains vaugue to nonexistent.
6. It's been 7 days no resolution, Zero Accountability, nothing!... Beware of BC.com its worse that a dead traditional bank.
7. Just shy of 8 wasted days, funds were eventually released. No concrete reason given for the delay. After my recent experience i hope to NEVER have anything to do with blockchain.com ever again and anyone that values quality service and accountability, would be adviced to read the reviews here b4 they do so and consider if an organisation which has 69% bad reviews of almost 7000 reviews is the kind they want to commit valueable resources to... the jury is out there. IMO BC.com showed to be a horrible and very poorly run and managed organisation. It lacks a culture of accountability and was incapable of basic communication. They were extremely unprofessional in their dealings with what was suppose to be a troubling occurrence for any sane financial institution.
Never again for me.
25 March 2026
Unprompted review
Reply from Blockchain
Hi,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
To help us look into this as quickly as possible, we’ve requested additional information from you via Trustpilot. Please respond to that request at your earliest convenience so our team can investigate and provide you with a clear update.
We appreciate your patience and look forward to resolving this for you.
Best,
Blockchain Support
Efficient in verifucation
23 March 2026
Reply from Blockchain
Hi Chong,
Thank you for your kind feedback. We truly appreciates you highlighting the efficiency of our verification process—we’re glad we could make this step smooth and hassle-free for you.
If you ever need any further assistance, We are always here and happy to help.
Warm regards,
Blockchain Support
Reply from Blockchain
Hi Nduisi,
Thank you for sharing your thoughts with us. We truly appreciate your trust and understand how important honesty and reliability are when using our app. Please rest assured that we are committed to providing a transparent, secure, and helpful experience for all our users.
If you ever need assistance or have any concerns, our support team is always here to help you every step of the way.
Regards,
Blockchain Support
terrible system and customer service
was a previous user to this i used blockchain since 2020 occasionally i went slow and waited a day for funds to transfer when high network activity this happened again was happening last month it happened for more than a week got in contact 3 weeks later of waiting the funds were released but then when i brought bitcoin and transferred i was blocked again but customer service demanding i submit my id again i submitted it and all i got was to blurry and wrong id this kept happening for a thither for 2 weeks of back and forth. in the end i demanded a refund with drew all my funds and deleted my account. do not invest in this company there quality has dropped to such a low level its not worth it
27 February 2026
Unprompted review
Reply from Blockchain
Hi there,
Thank you for taking the time to share your experience—we’re truly sorry to hear how frustrating this has been for you. We understand how concerning delays, repeated verification requests, and difficulty accessing your funds can be, especially after being a user for several years.
While we weren’t able to locate an account based on this review alone, we genuinely want to help look into what happened and provide clarity. Situations involving network congestion and identity verification can sometimes take longer than expected, but we recognize that your experience fell short of the level of service we aim to provide.
We’d really appreciate the opportunity to review your case more closely. Please reach out to our support team through our official help center so we can investigate and assist you directly: https://support.blockchain.com/
Your feedback is very important to us, and we’re committed to improving both our systems and customer support experience.
Regards,
Blockchain Support
BLOCKCHAIN CHANGED MY WALLET ADDRESS…
BLOCKCHAIN CHANGED MY WALLET ADDRESS WITHOUT INFORMING ME, NOW I SENT BITCOIN TO THE PREVIOUS ADDRESS AND THEY ARE TELLING ME THE FUNDS IS PENDING AND I HAVE TO CONTACT SUPPORT. I CONTACTED SUPPORT AND WAS PUT ON A QUEUE, 68 PEOPLE AHEAD OF ME, I WAITED TILL 7 PEOPLE AHEAD OF ME, ONLY FOR BLOCKCHAIN TO START INCREASING THE NUMBERS OF PEOPLE AHEAD OF ME AGAIN. I NEED THIS MONEY URGENTLY AND I TRIED EMAILING THEM AND THEY HAVE REFUSED TO RESPOND. WHAT IN THE HELL!!!
21 March 2026
Unprompted review
Reply from Blockchain
Hi Thomas,
We’re truly sorry for the stress and urgency of this situation, and we understand how alarming it must feel when you’re expecting funds and not receiving timely updates. We sincerely apologize for the inconvenience and frustration you’ve experienced, especially with the delays in support response.
Please rest assured that your case is important to us. Our team is currently reviewing your concern in ticket number 6439227, and they will provide you with an update as soon as possible. We understand how critical this is for you and are doing our best to resolve it promptly.
We truly appreciate your patience and understanding while we work through this.
Regards,
Blockchain Support
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