I read lots of negative reviews, but so far, I have had no problems. Yesterday was a bit stressful, I couldn’t log in nor reset my account/wallet. After switching from wifi to 5G, it all worked fine.... See more
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Terrible experience with Blockchain.com. NEVER open an account with them. Out of nowhere they decided to close my account and its been over 2 weeks and havent returned the funds I had on their account... See more
Company replied
I went through a long period where I was unable to withdraw my money, and it was very frustrating. It was stressful seeing my funds stuck despite several attempts to fix the issue. I contacted su... See more
I’m happy with them because I got registered easily although I already have an account but the procedure is fast and comprehensive. I experienced difficulties to register in big platforms those big on... See more
Company replied
Company details
Written by the company
Blockchain is the original crypto platform. We’ve been in operation since 2011, were the first Bitcoin wallet on the Apple App Store, and the primary search engine for transactions on the Bitcoin network. Today, we offer a range of services for both personal and business use. With us you can buy, sell and send crypto globally, explore the world of DeFi, as well earn up to 15% APY on your digital assets. Join the 94M+ wallets in the 180+ countries today and invest like an icon.
Contact info
United Kingdom
- blockchain.com
You should know
2.8
Average
7K reviews
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FRAUD MISLEADING PHISING
7 March 2026
Reply from Blockchain
Hi Katherine,
We’re sorry to hear about your recent review and the concerns you raised.
We have reached out to you through ticket number #6376746 because we would like to better understand your experience and the reason behind your comment: “FRAUD MISLEADING PHISHING.” Our goal is to review the matter thoroughly and address any issues you may have encountered.
Please feel free to reply to the ticket or respond to this email with more details. We appreciate your time and look forward to hearing from you.
Kind regards,
Blockchain Support
Very fishy
Very fishy. Since when do you have to enter bank information to be verified on nextdoor?
5 March 2026
Reply from Blockchain
Hi Rheanna,
Thank you for your feedback. We’re sorry to hear about your experience. To help us look into this properly, please reply with your support ticket number so we can review your case and assist further with the verification issue you encountered.
If you don't have one, please create a new ticket at support.blockchain.com, we will be happy to assist you.
Best regards,
Blockchain Support
Reply from Blockchain
Hi Julius,
Thank you for the 5-star review! We're glad to hear you received a fast response. If you ever need help again, our support team is always here for you.
Regards,
Blockchain Support
They are the best in the business
They are the best in the business. I would be lost without them. 10 out of ten
6 March 2026
Reply from Blockchain
Hi Greg,
We're happy to hear that you had such a wonderful experience and appreciate your high rating. Thank you for sharing your positive feedback with us!
Best regards,
Blockchain Support
Complicated to contact help
5 March 2026
Reply from Blockchain
Hi Alan,
Thank you for your 4-star review and for sharing your feedback.
We're sorry to hear that contacting help felt complicated. We understand how important it is to get support quickly and easily, and we're continuously working to improve our support experience.
If you need any assistance, our support team is ready to help. Please visit https://support.blockchain.com to get in touch.
Regards,
Blockchain Support
I love blockchain
4 March 2026
Reply from Blockchain
Hi Olawale,
Thank you for the 5-star review! We’re glad to hear you love using Blockchain.com. Your support means a lot to us.
Regards,
Blockchain Support
The company who steals from customers
I logged in to the website to ask for help. The helpdesk staff transferred my funds to another wallet and stole my money. I hired a lawyer, as the complaints desk and CEO first blamed me and then blocked me. Their legal team is one guy who has a bad attitude and treats customers as if they are an annoyance. The company refuses to release the logs of my online chat with the helpdesk, as the logs would prove they have corrupt and thieving staff. The company staff are liars and thieves and have Zero commitment to customer satisfaction.
1 March 2026
Reply from Blockchain
Hi Jeremy,
We’re sorry to hear about your experience.
Unfortunately, based on the information available, this appears to be related to a scam rather than any action taken by our support team. Our team would never move or access funds on a customer’s behalf.
For more details about our findings, we’ve reached out to you directly via ticket #6369630. Please check your inbox and refer to that message, where our team has shared additional information.
Regards,
Blockchain Support
Nothing has changed since I invested…
Nothing has changed since I invested with you, such that I regret to have done business with you.
1 March 2026
Reply from Blockchain
Hi Alexio,
We’re sorry to hear that you feel this way about your experience.
Cryptocurrency markets can be highly volatile, and price movements are influenced by many external factors beyond our control. That said, we understand how frustrating this can feel, especially when expectations aren’t met.
If there’s a specific issue you’ve encountered with your account or our services, we’d genuinely like the opportunity to look into it. Please reach out to our support team at support.blockchain.com and share your ticket number here so we can follow up.
Best regards,
Blockchain Support
Reply from Blockchain
Hi,
We're sorry to hear that you've had a negative experience. We take reports like this seriously and want to help clarify what happened. If you’ve already contacted support, feel free to share your ticket number.
At the moment, we’re unable to locate any open support ticket associated with this issue. Could you please provide more details about the problem you experienced so we can better understand and assist you?
Best regards,
Blockchain Support
Reply from Blockchain
Hi Michael,
Thank you for the 5-star review! We’re glad to hear you find Blockchain.com trustworthy. Earning and maintaining our users’ trust is our top priority. We truly appreciate your support!
Regards,
Blockchain Support
Well done my account is back Blockchain…
Well done my account is back Blockchain one love you are the best.
28 February 2026
Reply from Blockchain
H Venetus,
Thank you so much for your kind words and 5-star review! 🙌
We’re thrilled to hear your account is back up and running. Our team works hard to provide fast, secure, and reliable support, and it means a lot to know we made a positive difference.
If you ever need anything else, we’re always here to help. One love! 💙
Do not trust this scam wallet that will…
Do not trust this scam wallet that will block your funds and say that you are not allowed to withdraw and they couldn’t verify you while my account was fully verified. My withdrawals have been suspended for more than 3 years and support is unresponsive.
27 March 2025
Unprompted review
Reply from Blockchain
Hi Fatima,
We’re sorry to hear about your experience and understand how concerning this situation must feel.
After carefully reviewing the account details available to us, we’re currently unable to locate any transactions or withdrawal activity associated with the information provided. To properly investigate this matter, we kindly ask that you contact our support team directly and share the relevant transaction IDs, wallet addresses, and any supporting documentation.
This information will allow us to thoroughly review your case and provide you with accurate assistance as quickly as possible.
We take concerns like this very seriously and are committed to resolving any legitimate issues. Please reach out to support so we can look into this for you right away.
Regards,
Blockchain Support
You fraudulenty took $280 from my bank…
You fraudulenty took $280 from my bank account. Your page appeared on a Poshmark app I was trying to join. I want the $280 put back into my bank account immediately. I do not even know what crypto is. I have contacted local authorities and my bank.
27 February 2026
Reply from Blockchain
Hi Susan,
We’re very sorry to hear about your experience, and we understand how concerning unexpected bank activity can be.
We have no visibility of any unauthorized charge being initiated on our end.
To better understand your claim that $280 was “fraudulently taken,” could you please reach us out directly - http://support.blockchain.com/
We need to thoroughly investigate and clarify what may have occurred.
If you did not authorize the transaction, we also strongly recommend continuing to work with your bank, as they can initiate a formal dispute process if necessary.
We take allegations of unauthorized activity very seriously and are committed to reviewing this matter carefully.
Regards,
Blockchain Support
I have been contacted by Blockchain…
I have been contacted by Blockchain regarding a crypto wallet that I have from money that was part of a scam, put in this wallet and now blockchain wants 600.00 canadian to re activate this account so I can get my money back. Is this legit, they also keep on putting time limits on getting this account active or the account will be cancelled. can they do that? please advise
19 February 2026
Unprompted review
Reply from Blockchain
Hi Stephen,
We apologize for any inconvenience caused.
Unfortunately, this does sound like a common scam. Blockchain.com does not make phone calls to customers, so it is very likely that someone is impersonating Blockchain.com. Please avoid engaging with them further and do not share any personal information, passwords, verification codes, or wallet details.
For guidance on spotting and avoiding scams, please refer to our Common Scams Cheat Sheet:
https://www.blockchain.com/learning-portal/lessons/common-scams-cheat-sheet
If you have any additional details to share, please let us know — we’re here to help.
Regards,
Blockchain Support
Hi this was a pleasure signing up to…
Hi this was a pleasure signing up to Block chain it was very helpful and easy to do. Thankyou very much and kind regards Darren
26 February 2026
Reply from Blockchain
Hi Darren,
Thank you for your kind words and for taking the time to share your experience.
We’re delighted to hear that signing up with Blockchain.com was a smooth and helpful process for you. Making things simple and user-friendly is very important to us.
If you ever need any assistance, our support team is always here to help.
Kind regards,
Blockchain Support
Highly Sceptical!!!
I received a call from a gentleman (CF) who informed me that I had a frozen account with a balance of 3.2 cryptocurrency. He advised that to unfreeze the account I needed to provide identification, make a transaction (purchase £430 worth of bitcoins to demonstrate account activity) and then decide whether to withdraw some or all of the funds. CF sent the following email:
‘You are receiving this email as a registered user of Blockcchain-com. Our records indicate that your account, associated with this email address, currently holds a balance of 3.2 BTC, equivalent to approximately £155,586.89 (subject to market fluctuations).
Your account was originally created through our platform; however, due to a prolonged period of inactivity, it has been temporarily placed in a restricted state for security and compliance purposes.
We kindly ask that you contact us at your earliest convenience to confirm your intentions and discuss the next steps. If you have any questions, our support team is available to assist.’
CF requested that I share my screen and showed me a live view of an account with my details and a changing balance.
However, I remain highly sceptical of the situation as scams are prevalent. I read a review on Trustpilot by Tonyas Spalding M who stated he was asked to unfreeze his account by buying £400 cryptocurrencies. He did so, and the account was not unfrozen and he lost his £400. I urge you to draw your own conclusions.
25 February 2026
Unprompted review
Reply from Blockchain
Hi Raldo,
We’re sorry to hear about this experience, and we completely understand your concern.
Unfortunately, what you’ve described matches a common impersonation scam. Please note that we are Blockchain, and we do not operate under the name “Blockcchain” (with a double “cc”). Scammers often use slight spelling variations to appear legitimate.
Blockchain.com will never :
- Call you unexpectedly about a “frozen” account holding large balances
- Ask you to purchase cryptocurrency to “unfreeze” an account
- Request screen sharing access
- Ask you to send funds to prove account activity
You were absolutely right to remain sceptical. For your safety, we recommend ceasing all contact with the individual and not sharing any personal information. You can also review our official guidance on how to avoid scams here: https://support.blockchain.com/hc/en-us/articles/360018136552
Best regards,
Blockchain Support
Reply from Blockchain
Hi Henrique,
Thank you for your 5-star rating and for your review.
We truly appreciate you taking the time to share your feedback. It means a lot to us, and we’re glad to know our service provided exactly what you were looking for.
Regards,
Blockchain Support
It has taken me 3 days to do this. This is totally ridiculous
This has taken me 3 days to do and I am still not done. This is ridiculous
25 February 2026
Reply from Blockchain
Hi Susan,
We’re sorry for any inconvenience you may have experienced.
We would appreciate the opportunity to better understand your review. We’ve reached out to you under ticket number 6363599 to gather more details and assist you further.
We’ll wait for your response and are ready to help resolve any concerns.
Regards,
Blockchain Support
I have been trying to access my wallet since 2021
I have been trying to access my wallet and my funds since 2021. Yes, 2021, they asked me to create a new account/wallet and verify my KYC manually as well as on the app, so I had to take a picture with my ID, face and other details and I patiently did. Then heard nothing. Again I contacted them and went through the same process, they still give no access to my wallet. Meanwhile I have cryptos and funds still in the wallet and no clear way to get access whatsoever. The login process is messed up and redirects me to a different wallet when I login.
This must be the worst experience I have ever had in my adult life.
25 February 2026
Unprompted review
Reply from Blockchain
Hi,
We’re really sorry to hear about your experience and understand how concerning this must be, especially given how long you’ve been trying to regain access.
We’d like to help and locate your account so we can investigate this properly. Please contact our support team directly and provide the email address associated with your wallet, along with any relevant reference or ticket numbers if you have them.
Once you have created a support ticket, please update this review and make sure to include your ticket number so we can locate your case and assist you further.
Kind regards,
Blockchain Support
Again I made another gbp bank transfer…
Again I made another gbp bank transfer deposit and it’s been pending for a day, support takes years to reply…. Unreliable company…….
Update: their customer support team doesn’t reply for 8 hours at a time and Whe they do they expect you to answer within 3 minutes or they close the chat… what a stupid way to operate a company that handles people’s money, absolutely terrible, do not make an account…
23 February 2026
Unprompted review
Reply from Blockchain
Hi Selim,
We sincerely apologize for the delay and any inconvenience this issue may have caused. Our team has reached out to you regarding ticket #6363671. We’re happy to confirm that your issue has now been resolved and your funds have been refunded.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re here to help.
Best regards,
Blockchain Support
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