Blinds To Go - KITCHENER Reviews 93

The blinds are great. Good quality and pretty easy to install. However, the customer service I experienced with the girl that was at the desk was not up to par. Lol and evidently they don’t actually read their reviews.

Had a great experience! Ordered 12 roller blinds for my home with install. Delays with the product due to COVID as expected. Ordering was super easy, they came in and measured which was great! Jim is absolutely fabulous! He was super fast and efficient with the install. Everything lines up perfectly and looks fantastic. Couldn't be happier. Thank you!!

One of the strings on our blind broke. Blinds- to-go repaired the string and we were able to pick it up in three days. Great service.

Great product and service. Fast delivery.

We were very pleased with the overall service. The blinds are lovely, the sales folks were friendly and Jim, the installer, was tops, and bent over backwards to accommodate us!

Just needed a simple repair on the pull string, but it was done quickly with no questions asked! It’s nice to know a place that stands behind their warranty, even 12 years down the road!

We had a great experience. The service was excellent both in store and with the installation. Everything went very smoothly.
We are very pleased with our blinds, exactly what we wanted. Beautiful!!
Definitely recommend

Love the ease of the blinds, no cords to muss with.

Very good showing the types of shades and drapes and the installer was very professional

Thank you so much for your customer service. I am still under renovation and haven’t hung my blinds yet. However I wish there was a store in the Guelph area.

We love our blinds, they’re amazing accents to all the rooms they’re in. As well, the staff & installers are all extremely friendly and knowledgeable. We highly recommend Blinds To Go.

The gal helping me was amazing. 5 stars to her. 5 stars to the install directions. And 5 stars to my husband who installed them.

I really enjoyed the experience buying my blinds and sheer shades. the staff are very nice and helpful and their products look beautiful and of good quality. I did the measurements and the installation myself though because it was very straight forward and easy process.

Once again I am delighted with Blinds To Go's quality and service. The store experience was excellent and the
Installer was polite, experienced and meticulous. I LOVE the quality of my blinds and they look great

Service in store was good. California blinds didn't fit easily - measurement didn't allow sufficent room for mounting brackets. Disappointed that you refused to trim existing blinds to fit new window because they were no longer carried?

Still waiting for my order to be completed.

The staff at Blinds to Go were exceptional. I have made a few purchases from there and the staff have always been cheerful and able to accommodate my wishes. Love them

Happy with our blinds. Our blinds came when they said they would and fit exactly as ordered.

My experience with Blinds to Go was very frustrating. The people I dealt with personally, at the Kitchener showroom and in our home (the installer), were great. They were very polite and knowledgeable. But the company was dreadful. The order took 7 weeks (ie to cut the blinds to size; some delay due to COVID is to be expected but this struck me as extreme). Then when the blinds finally arrived, the store called to schedule an appointment for installation. The earliest appointment was in two weeks. An installer arrived (two weeks later) but said he was there to measure, not install. (The store scheduled the wrong job.) He told us to call the store to reschedule. And so we were forced to wait another two weeks. I drove to the store to pick up temporary paper blinds because we had removed our old blinds the day before thinking we would have the new ones installed. The store made attempts to have the installer come sooner (after I called and insisted they do so), but it was still 9-10 days before he could fit us in. When he arrived he said he was given the wrong bracket for one of the blinds (it is a three panel window) and so we waited again for another 7 days for that to come in. And we had to phone him to remind him since the store had no idea of any of this (he came, as far as I know, on his own time because he was over-scheduled). We ordered the blinds in August. They were finally installed in November. I would never use Blinds to Go again.

I want to give them 5 stars but cannot. Everything was perfect with my new bedroom blind except there is a snag/flaw in the fabric which is only noticeable in the daylight. I called the store. They told me they would have to send the blinds out to be replaced and I would be without them for at least a week. I already waited many weeks after ordering and don’t want to wait more. I cannot understand why they couldn’t just replace the roll.