Large choice of products with great prices. The next day delivery (with a supplement) is a really nice feature when you want you stuff delivered, well, the next business day! Really serious website,... See more
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I needed some parts to arrive in two to three weeks time. In my opinion plenty of time for anything to arrive from Germany to Croatia (read: inside EU). After two weeks of waiting the parts werent e... See more
Company replied
I really like this store. Even though they charge for delivery, which means it's always the same, regardless of the order amount, I sometimes prefer to buy from them, especially if I value customer... See more
Really good selection of items that are actually in stock. Price is also very good. They have tools that are produced and sold in my country and they're cheaper here than directly from the manufacture... See more
Company details
About BIKE24
Written by the company
BIKE24 is one of Europe’s leading online retailers for bikes, parts, and performance gear – and much more. From our headquarters in Dresden, Germany, we serve cycling enthusiasts, runners, swimmers, and outdoor athletes in over 70 countries. Our promise: fast delivery, fair prices, and the right gear to fuel your passion.
Build Your Ride
We believe that every rider deserves a setup that matches their goals and personality. That’s why our brand stands for one simple idea: Build Your Ride. Whether you’re chasing KOMs, exploring mountain trails, or gearing up for your first triathlon – we’ve got your back.
Our Story
Founded in 2002 in Dresden with just one employee, BIKE24 has grown into a company of over 350 passionate team members – many of them athletes themselves. What began as a small startup has become a trusted name in the sports e-commerce world, shipping more than 100,000 products from 800+ brands to customers across the globe.
Why Shop With Us?
- Expert Advice: Our team knows the gear – and how it performs.
- Wide Selection: From high-end carbon frames to everyday essentials.
- Fast Worldwide Shipping: We deliver to over 70 countries – reliably and quickly.
- Fair Prices: Great value without cutting corners.
- Trusted by Athletes: Thousands of reviews from riders and customers just like you.
Join the Ride
We’re more than just a shop – we’re part of your journey. Whether you're upgrading your race machine, prepping for a weekend ride, or trying something new, BIKE24 helps you get there. Let’s build your ride together.
Contact info
Breitscheidstraße 40, 01237 , Dresden, Germany
- +49 (0) 351 / 417 497 - 50
- reviews@bike24.net
- bike24.com
4.5
Excellent
20K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always fast and best service!
1 May 2026
Unprompted review
Despite my full address was being…
Despite my full address was being entered into my bike24's account, it had somehow been cut short by bike24 system and then given to DHL. The incomplete delivery address had almost resulted in non delivery by DHL.
This is not the first time it happened.
23 April 2026
Unprompted review
Reply from BIKE24
Hello Stephen,
Thank you for reporting this issue. Please note that there are two different entry fields at our checkout - one for the invoice address and another for the delivery address. While you gave a very detailed address for the invoice, you only provided a shortened version for the delivery.
Best wishes, Svea // BIKE24
Great fast service
30 April 2026
Unprompted review
Zero empathy for a €5.3k purchase – Avoid if you value customer service
After purchasing a €5,300 bike, I had to chase them for just to get a simple status update. After two weeks of silence, I was told there was a fault with a light and they were waiting for a replacement. When I followed up again a week later asking for a realistic ETA, the response was literally: "We cannot say how long it will take, cancel the order if you do not want to wait."
No apology, no empathy, and zero concern for a customer who has already committed a significant amount of money. If this is how they treat you during the pre-sale, I can’t imagine the nightmare of a post-sale or warranty claim. I have cancelled my order and will be taking my business to a shop that actually values its customers. Truly disappointing experience.
30 April 2026
Unprompted review
Reply from BIKE24
Hello Joaquin,
Thank you for sharing your experience. I am really sorry for the shipping obstacle and our failure to inform you accordingly. Please accept my sincerest apologies for this poor service, which is definitely not our standard and doesn't correspond to our own quality expectations.
Best wishes, Svea // BIKE24
They send me wrong the products and no answer
They send me wrong the products, I made a claim and still had to wait from Thursday to Monday for an answer or solution because they were “checking with warehouse”. Unbelievable.
29 April 2026
Unprompted review
Reply from BIKE24
Dear Adrian,
Thank you very much for your feedback regarding your order. I fully understand that receiving the wrong item is very frustrating, and I would like to sincerely apologize for this inconvenience.
Contrary to your statement, we received your email on April 29, 2026 at 6:40 PM and responded on April 30, 2026 at 8:35 AM. This means your inquiry was answered within less than 24 hours.
I kindly ask for your understanding that matters like this need to be reviewed internally first. As mentioned in our previous email, we need to investigate the case to understand exactly what happened and determine the best possible solution. Since this concerns a high-value branded item such as the one you ordered, this process may require some additional time.
We appreciate your patience while we complete our review and will get back to you as soon as possible with a final resolution.
Kind regards,
Christoph // BIKE24
I am buying from Bike24 for years
I am buying from Bike24 for years. It was always quickly delivered, and when I return what I don’t want, I quickly get my money back. The web page is good, with a lot of descriptions, pictures, reviews, and excellent search and filtering options.
29 April 2026
Unprompted review
The company is one of the best in the…
The company is one of the best in the market.
22 April 2026
Unprompted review
A week since order was placed
A week since order was placed, still not shipped. I have reached out to bike24 two time via email now and no luck. I am in disbelief of the total lack of communication and updates as something is clearly wrong with my order. I wonder if I ever get the items I have ordered or a refund.
22 April 2026
Unprompted review
Reply from BIKE24
Hello Kristian,
Thank you for your feedback. I am sorry that there have been delays and a lack of updates regarding your order. We are currently experiencing a very high volume of orders and emails, which unfortunately means that processing and dispatch may occasionally be delayed. Thank you for your understanding.
After checking your order, I can confirm that it has already been dispatched. You will receive the dispatch confirmation with the tracking information separately by email shortly.
Best regards, Anja // BIKE24
Great site
I ordered a saddle and some pedals, i needed to call customer suport for the saddle since i misspeled the email adress and they were realy helpfull, delivery was also realy fast
28 April 2026
Unprompted review
Nice prices and good stuff but delivery…
Nice prices and good stuff but delivery time it’s horrible .
19 April 2026
Unprompted review
Reply from BIKE24
Hello Piotrek Kruszynski,
Thank you for your feedback and your kind words about our prices and products.
I’m sorry to hear that you’re not happy with the delivery times. Due to a high volume of orders, there may currently be occasional delays in dispatch.
We’re constantly working to streamline our processes and reduce delivery times again.
Best regards, Anja // BIKE24
Price and delivery price are great
Price and delivery price are great. Assortment is good.
28 April 2026
Unprompted review
DHL cause issues
You should put the recipient info into the package labels. My package was on hold for a while without a notice because they had nowhere to contact.
If they use DHL for shipping your package, expect issues.
28 April 2026
Unprompted review
Reply from BIKE24
Hello Teemu,
Thank you for your feedback. I’m sorry to hear that there were delays in the delivery of your parcel.
For data protection reasons, we are not permitted to include additional contact details, such as the recipient’s telephone number or email address, on shipping labels. As a result, the information on the label is deliberately kept to a minimum.
At the same time, we are already working with the delivery service provider to make deliveries even smoother in future and to avoid such situations.
Best regards, Anja // BIKE24
I received a watch asselling products under false pretenses a gift with sweat…
I received a watch as a gift with sweat marks and dirt stuck in the band at the back.
This was a gift for someone yest its so dirty
I got offered a discount however i never asked for used products
I asked for a brand new product
13 April 2026
Unprompted review
Reply from BIKE24
Hello Kimeshin Chetty,
Thank you for your feedback. I am sorry to hear that you received a product that was not in perfect condition. This is of course not in line with our standards regarding quality and customer satisfaction.
In order for us to further investigate the matter and find a suitable solution, please send us your order number by email to reviews@bike24.net. This will allow us to directly trace the case in our system and get back to you as quickly as possible.
Thank you for your cooperation.
Best regards, Anja // BIKE24
Excellent customer service
I have placed many orders over the past few years that were promptly executed! In my most recent order, there was an issue, but customer service resolved it quickly and effectively!highly recommended!
13 April 2026
Unprompted review
easy and fast going order setup.best…
easy and fast going order setup.best offer in terms of price. Delivery a little bit to high for the price of the product.
26 April 2026
Unprompted review
Reply from BIKE24
Hello Assen,
Thank you for your feedback. Due to the tremenduously increased shipping costs we felt urged to take this measure. However, please rest assured that the surcharge represents only a small share of the actual shipping costs paid by BIKE24.
Best wishes, Svea // BIKE24
Fast and efficient international…
Fast and efficient international delivery and the price was competitive.
Totally happy with Bike24 online service.
24 April 2026
Unprompted review
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