Large choice of products with great prices. The next day delivery (with a supplement) is a really nice feature when you want you stuff delivered, well, the next business day! Really serious website,... See more
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This is the Online-Shop where people not only do their work well but they care about theirs customers! I’ve ordered a helmet for me and wrote in addition a email asking to deliver it to me as soon... See more
I needed some parts to arrive in two to three weeks time. In my opinion plenty of time for anything to arrive from Germany to Croatia (read: inside EU). After two weeks of waiting the parts werent e... See more
Company replied
I really like this store. Even though they charge for delivery, which means it's always the same, regardless of the order amount, I sometimes prefer to buy from them, especially if I value customer... See more
Company details
About BIKE24
Written by the company
BIKE24 is one of Europe’s leading online retailers for bikes, parts, and performance gear – and much more. From our headquarters in Dresden, Germany, we serve cycling enthusiasts, runners, swimmers, and outdoor athletes in over 70 countries. Our promise: fast delivery, fair prices, and the right gear to fuel your passion.
Build Your Ride
We believe that every rider deserves a setup that matches their goals and personality. That’s why our brand stands for one simple idea: Build Your Ride. Whether you’re chasing KOMs, exploring mountain trails, or gearing up for your first triathlon – we’ve got your back.
Our Story
Founded in 2002 in Dresden with just one employee, BIKE24 has grown into a company of over 350 passionate team members – many of them athletes themselves. What began as a small startup has become a trusted name in the sports e-commerce world, shipping more than 100,000 products from 800+ brands to customers across the globe.
Why Shop With Us?
- Expert Advice: Our team knows the gear – and how it performs.
- Wide Selection: From high-end carbon frames to everyday essentials.
- Fast Worldwide Shipping: We deliver to over 70 countries – reliably and quickly.
- Fair Prices: Great value without cutting corners.
- Trusted by Athletes: Thousands of reviews from riders and customers just like you.
Join the Ride
We’re more than just a shop – we’re part of your journey. Whether you're upgrading your race machine, prepping for a weekend ride, or trying something new, BIKE24 helps you get there. Let’s build your ride together.
Contact info
Breitscheidstraße 40, 01237 , Dresden, Germany
- +49 (0) 351 / 417 497 - 50
- reviews@bike24.net
- bike24.com
4.5
Excellent
20K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Solid service and fast delivery
Extremely fast shipping, decent packaging. The bike itself was set relatively well. Small break and shifting adjustments were needed but that’s totally normal.
4 May 2026
Unprompted review
Reply from BIKE24
Hello Zdenek Hruska,
Thank you for your feedback. I’m sorry that there has been some confusion regarding the payment notification. I can well understand how frustrating this must be for you.
As we have already informed you separately by email, the payment has been correctly recorded in our system and is fully processed. We are unable to generate or cancel duplicate authorisations. However, depending on your bank, authorisations may continue to appear even though the amount has already been debited.
Such reservations are usually automatically lifted within a few days. For a quicker resolution, we recommend that you contact your bank directly.
Best regards, Anja // BIKE24
Great company
Great company, fast delivery, one of the best prices.. I keep returning
7 May 2026
Unprompted review
Easy and fast checkout
Easy and fast checkout. Very good variety of goods, even small spare parts.
6 May 2026
Unprompted review
Horrible shipping experience
On 27 April, I placed a fairly important order with BIKE24. The order was advertised with a delivery timeframe that I relied on, but the GLS tracking has not been updated since 1 May. As of 6 May, there is still no meaningful update. Meanwhile, another package I ordered days later has already arrived, which makes this even more frustrating.
I contacted BIKE24 by email and have been waiting for days without a proper reply. I also called customer service, but despite ordering through the Dutch website, the phone support did not speak Dutch and could not actually help me. I was simply told to wait at least another day.
This is not acceptable for an order of over €200, especially when customers plan around the advertised delivery window. Because the package has not arrived on time, I may now have to extend my stay just to receive it. That causes real inconvenience and potential extra costs.
At this point, I expect BIKE24 to properly investigate the shipment, provide a clear update, and refund the shipping costs at minimum, since the order has not been delivered within the advertised timeframe.
Very disappointing. In 2026, even much cheaper international sellers like AliExpress often manage faster delivery and clearer shipping updates than this. BIKE24 really needs to improve its logistics and customer support.
6 May 2026
Unprompted review
Reply from BIKE24
Hello Jan-Hein,
Thank you very much for your honest feedback.
We are very sorry for the delays with your delivery and the inconvenience this has caused. This is, of course, not in line with our standards of service and reliability.
This matter has already been referred to the delivery service provider GLS for investigation, and we are currently awaiting a response. As soon as we have further information, we will contact you immediately to let you know how things are progressing.
As a small gesture of apology for the inconvenience caused, we will refund the shipping costs to the payment method you used.
Thank you very much for your patience and understanding.
Best regards, Anja // BIKE24
Delivery
I orederd from them on the 25th April, was told 4-8 business days . Have now been told i will get my package by the 11th May, as its still in Germany, quick enough to take payment but not with the delivery
6 May 2026
Unprompted review
Reply from BIKE24
Dear friend,
Thank you for sharing your experience. I apologize for the exceeded shipping time and the inconveniences that this may cause. We currently have a very high volume of orders due to the starting peak season. We have already taken various measures to remedy this and to inform our customers transparently about the currently longer processing time. As a little compensation, we have refunded the shipping costs.
Best wishes, Svea // BIKE24
I am ordering a lot there
I am ordering a lot there!
They are really fast in sending the items, and even if you return sth they work on it right away!
I really like them!! Defenitely recommend ordering here!
5 May 2026
Unprompted review
best online bike shop
best online bike shop. others don’t even come close.
29 April 2026
Unprompted review
It is very fast this website i love it…
It is very fast this website i love it lots of options and nice price no over priced stuff defo buying again
5 May 2026
Unprompted review
used to be best place to buy
used to be best place to buy, however something went wrong, past 3-4 purchases are complete disaster, ordering goods on a weekend, getting dispatched only on a coming Friday in a best case scenario, last purchase took a week to send it out and it used to same day dispatch...
26 April 2026
Unprompted review
Reply from BIKE24
Dear friend,
Thank you for your feedback. I understand your annoyance regarding the current delivery times and I regret that we cannot offer faster shipping. We have already taken measures to inform our customers transparently about the currently longer processing times.
Best wishes, Svea // BIKE24
The packing are poor, every time
The packing are poor! Every time I receive the good with packing damaged.
11 January 2026
Unprompted review
Reply from BIKE24
Hello William,
Thank you for your review and your photos that you have already provided for previous orders. I apologize that we still did not manage to resolve the issue, despite your various reports. However, our shipping department is evualuating different options to improve the packaging for international shipments.
Best wishes, Svea // BIKE24
Fantastic Bike Supply Store
Very good prices, wide catalogue, fast delivery.
Honestly one of the best bicycle supply stores I've seen. Fantastic if you live in western Europe. But sometimes they do run out of stock on certain items so if you see something you like keep an eye on it so you don't get surprised when it gets sold out.
5 May 2026
Unprompted review
Delivery? LOL
Delivery? When will I get my package? I ordered on the 25th of April 2 bike tires. Its now the 4th of May and still no deliver!
Order was "shipped" and has not moved since the 1st of May. Tracking says "expected delivery 1-5-2026" and that has now come and gone with no update.
Where is my order?
DO NOT ORDER IF YOU EXPECT DELIVERY.
Even on my order the EXPECTED DELIVERY was the 30th of April.
What is going on with the place? Either give me what I paid for or my money back.
4 May 2026
Unprompted review
Reply from BIKE24
Hello David,
Thank you for letting us know about the interrupted shipment. I apologize for this inconvenience, even more so after the long shipping preparation. If your parcel's tracking didn't receive an update by Wednesday, we will launch official investigations with the carrier company and send either replacement or grant full refund.
Best wishes, Svea // BIKE24
Bike24 has excellent offering
Bike24 has excellent offering, competitive pricing and possibility for express delivery and great return service. All that is needed for 5 star online shop.
4 May 2026
Unprompted review
BIKE24 has now been my main supplier of…
BIKE24 has now been my main supplier of bicycles, bicycle parts and accessories for more than a decade, and I have never experienced any problems, but have always received my goods quickly and at good prices.
3 May 2026
Unprompted review
Very good prices
Very good prices, fast delivery, easy to use website and checkout process.
29 April 2026
Unprompted review
I've been buying various items and…
I've been buying various items and parts from this store for many years now. The quality is always excellent. A well -deserved 5 stars.
2 May 2026
Unprompted review
I ordered 2 Continental GP 5000 tires
I ordered 2 Continental GP 5000 tires, these arrived as promised within the specified time.
I am delighted,
Thank you,
Michael
22 April 2026
Unprompted review
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