Bigfoodie Reviews 

Restaurant accepted my order, tracking said “cooking” and then “delivered” however no food but money taken! This isn’t BigFoodie fault but when I tried to get support I got none! Restaurant saying order shouldn’t have gone through as they turned machine off and they didn’t accept the order. Absolutely disgusted with the poor service from BigFoodie

ordered my takeaway from great panda in Buxton on the 18/10/2022. It came to £13.00 which I paid online. An hour later the delivery driver arrived handed me my food and stated that I had not paid the £1.50 delivery charge. I said I paid what I was asked to online. He said because my housing estate is a new estate it won’t charge through your website therefor I have to pay, I said I ordered online because I have no cash and it’s not my fault, he then said it is my fault the delivery charge wasn’t added through your website due to it being a new estate!!! How is that my fault? I don’t control your website?
I rang the restaurant and spoke to the lady at the restaurant, she again was rude and basically told me that if I order online again and do not pay delivery charge online they will cancel my order. This is not even my fault and I’m disgusted with the level of customer service I have or should say not received, I use this takeaway all the time and am now seriously considering taking my business elsewhere. All of this happened on my doorstep. By the time I actually got to my food it was stone cold.

Takeaway took way over an hour to get to us. After an hour i had to phone and it hadn't even been cooked at that point. When it did arrive we found that the dietary instructions given were not followed so we had to ring again and had to wait a further 25 mins for it to be replaced. \in which time everything else was cold. Ruined the evening! Not happy.

Ordered food which said will be with us in a hour took 90mins had to ring to find out what was going on also on delivery the driver may as well throw the food at me seemed he wasn’t happy in a hurry to then open our food and not be our correct order with uncooked Wong tongs in it to ring them and have phone put down on us not once but twice to them meant to be collecting this uncooked food to jot turning up with replacement or anything

Chip Inn, Huthwaite: Allowed extra time before calling the takeaway to chase-up order as we have a road closure with 5 minute diversion. Food delivered in just under 90 mins (45 quoted as standard), all cold. Donner meat and chips had to go into the microwave. Pukka pie looked rather sad and soggy, crust appeared underdone so went in air fryer. Thankfully, I'd asked for a plain jacket potato, which also required nuking in the microwave. Not only was this cold, it was presented rather smashed. Normally, I am forgiving, and in the winter don't mind having to heat something up even if it has only come a couple of miles. However, this time, I am not.

I ordered the food at 6.20pm - I expected a delay as it was a Friday Evening, at 8.15 pm I contacted Golden Dragon direct as I had not received - the phone was answered and put on the side? I could hear all of the background noise but no one was speaking - I hung up and tried to call back but phone was engaged…. Eventually got through at 8.30pm - still no food. I was told it was in the car and would be 5 mins - then was told it would be 10 mins - I asked the lady how long it would actually be? She put the phone on the side and left me for 30 mins… just hanging on… my food arrived whilst I was still on ‘hold’ 2 hours and 40 mins after I ordered. I showed the delivery driver the call time and he simply said - ‘Sorry the ticket must of dropped down - we made you another one’
If the lady had just said this in the first place it would have been fine, but to leave me on ‘hold’ for 30 mins is just unacceptable and a total disregard for any sort of customer service. I order regularly from this takeaway but will not in the future.

Well over an hour for order. When we tried to call, they don't answer, won't use again.

We ordered Soup, Prawn cocktail, sweet n sour king prawns, beef chow Mein and Salt n Chilli King Prawns.... all the food was great, and it was delivered quickly..... been ordering from China Chef for years and still epic.... well done again...

Order was cancelled no reason given and had been already waiting 30mins it was too late then too order food from elsewhere not impressed

In my opinion the only problem with Sum-king is the chips always seem under cooked and anaemic everything else is spot on.

Awful service , I requested a refund as the food I received smelt of fish which I couldn't risk eating as i have an allergy fish so it went in the bin , I was told to phone the takeaway which I did they told me to contact big foodie , getting passed from pillar to post with nobody taking responsibility, I 100% will not be using big foodie again , I paid a lot of money for food which went in the bin , if I could of give 0 stars I would of

Food is delicious not greasy at all. They cater to veggie and vegan too.Our fav takeaway!

The thing is, these guys are great. They find you a good place locally to order from and the food tastes fantastic and arrives in perfect condition. What more could you ask for in life?

Food was lovely but delivered 3/4 hour early. The takeaway phoned and said it always comes within an hour of ordering. Website gives the option of a time slot. Even so, it would have still been far to early. I said I didn't want an argument on the phone as my food was getting cold. This is the 2nd time it's been delivered much earlier than requested.

I can honestly say this is the best chinease takeaway I’ve ever ordered from!!! Thankyou for yet again another lovely meal xx

Always quickly delivered, always tasty!!

First Order - Although took an hour and half the food was the best food we have had from a takeaway! Quality and professionally cooked meat, our meals were worth waiting for and we will be definitely use again. Thanks from Howden :)