Bigfoodie Reviews 

Delivery has usually been fine, happy to have an alternative to The Big Company tbh. Whether the poor overstretched restaurant staff and their own delivery drivers (in the case of my regular place at least) get it right is between me and them, never seen a Big Foodie driver yet unlike the Big Two who I can’t walk down the street or cross a road without hordes of in my path. The app works fine for me so fair do’s I reckon.

Great food and friendly staff! Faz is great thanks for all you do guys!

Not only was our order 25 minutes late after pre ordering our meals. The curry sauce may have just been water. Not eating here again.

Ignoring the fact that the order was completely wrong. A vegetarian meal left off the order and extra rice given instead.
Driver failed to understand that a postcode applies to a number of houses. For some reason he followed his sat nav to the post code; not the actual house address. He rang me with him in the driveway of a completely different house. Insisting that I come out and meet him. I reluctantly did this and he carried on entering this other persons driveway and proceeded to knock on their door, despite me, speaking to him on the phone, repeatedly telling him he was at the wrong address. The house address big foodie were given (on both google and Apple Maps) takes you to the correct location. I was on the phone to the driver for 15 minutes, 10 of which roadside, trying to make him understand how UK addresses work

First and last time I plan on using big foodie

Somehow part of my order disappeared, although I was not charged for it, I do wonder what happened to the portion of fried rice that was on my order and disappeared when I paid :/

amazing fresh food as always, always delivered piping hot even when delivery time is high, the chinese lady that often delivers always bring the kids a sweet which is very kind! by far the best chinese in stafford!

well , very surprised. We normally have between 2/3 meals per week with no complaints, apart from 1 when my prawn chop suey was cold, but tonight. The chicken in the chop suey didn't taste anything like chicken. In fact,Iended up leaving the whole meal. The other meal that we ordered tonight was ribs in barbacue sauce but even that was cold. These meals cost too much money to be left so may try somewhere else in future.

Did not help me I had to deal with myself waste of time

Golden Lake Huntingdon. Best ever

We can’t fault this place. It’s our favourite Chinese. Food delicious and always served hot 🤤 🤤

Food wasn't great, took 2 hours to come and they missed 2 can's of Coke.

Quick delivery, fantastic quality and the best Hot and sour soup I have tasted.

Food did not arrive live chat didn’t help and sent an email still not sure if I am getting a refund wouldn’t use them again

Excellent - on time with changes - very good will use again as was as good as the previous

It was over an hour for delivery (I'm 12 mins away), well past the estimated time. Items missing (no salad or sauce with the starter) and everything delivered was cold. Tried phoning restaurant but no answer. I want a refund

Easy to order online , always delivers within the timeframe and the food has been fantastic - would definitely recommend A++

burgers were great garlic and cheese and kebab all hot and tasty

Updated: So from 17:23 up until 20:45 there was no order delivered. I have tried multiple times to contact the takeaway, always it went onto voice mail. Therefore I contacted the BigFoodie customer support on the chat and their assistant tried her best to try to get in touch with the takeaway,no luck. So I asked her to refund my money,which she did promptly. It will take between 3-5 days. But my child waited hungry for the delivery and I had to do something quickly as it got late. Very dissatisfied customer!!!

It has been 2hours since I ordered the food when I was told it would be 25 minutes. No communication from the take away and I had to chase this up,just answer machine,no food yet.

Food took over 90 minutes when told it would be 45 minutes. No communication from the take away and I had to chase this up

Food was hot, but not up to its usual standard, maybe it's been a change of chef, as up until recently the service and food as always been spot on excellent

Here was my ordering experience:
- Browser has account credentials but my account was mysteriously non-existent
- Created a new account
- Needed to enter an OTP, but there was no confirm button, the website just automatically continued when enough digits were typed, after an awkward delay. Non-standard design like this just makes the experience feel jank
- Had trouble scrolling through the sidebar in the menu because you have to scroll to the complete end of the menu to go one or two items down the sidebar (which kind of defeats the purpose of a navigation sidebar doesn't it?)
- Tried to add a delivery address but the address search failed
- Disabled some tracking protection and the address search started working
- The automatically filled in address wasn't a complete or correct address so it was faster to manually enter an address in the end
- Tried to add a card for payment
- Stuck on an infinite loading spinner waiting for payment processing
- Disabled more tracking protection in my browser and the payment finally processed
- Lots of gibberish letters and numbers appeared while the payment processing was happening

Big Foodie's UX is incompetent. It's frustrating to order and pay. The level of jank is so much higher than I've seen on any website in over ten years. There's really no excuse for UX quality this bad.

Most of my other orders are through Just Eat. That's a completely smooth experience in comparison and I can even use Paypal, so I can order while half asleep. Big Foodie desperately needs a professional overhaul of its user interface. It's actually frustrating to use and I almost gave up on ordering. If I'm tired, I avoid ordering from restaurants that require me to go through Big Foodie.