Big Blue Squirrel Self Storage Reviews 

238
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendly demeanor, and professional approach, often highlighting individuals who go above and beyond to assist. The service provided is frequently described as efficient, fuss-free, and straightforward, ensuring a smooth and easy process from initial inquiry to unit access. People appreciate the well-maintained, clean, and secure storage units, noting their easy accessibility and the overall peace of mind they offer. Moreover, the pricing is consistently noted as fair, reasonable, and offering excellent value for money, making it an attractive option for many.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and helpful... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding the Thurrock and Grays branches... See more

Price

Consumers find price to be positive, with many reviewers describing units as well-priced, affordable, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting how straightforward and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second time I have used Big Blue Squirrel Storage in Thurrock. The staff are extremely helpful and nothing is too much trouble. You can also purchase padlocks, boxes, bubble wrap and anyt... See more

Company replied

Rated 5 out of 5 stars

I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more

Company replied

Rated 5 out of 5 stars

I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more

Company replied

Rated 5 out of 5 stars

I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more

Company replied


Company details

  1. Warehouse

Information provided by various external sources

Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(238)

53 reviews in the last 12 months

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Rated 4 out of 5 stars

It’s a fantastic storage

It’s a fantastic storage, well
Organised and perfectly managed however stating it’s a 24 service storage appears misleading. You may want to tweak that a bit to represent the hours of service but outside that, it’s a fantastic secured storage. I have used it before and am using it again and will keep using it in future When needed and will recommend it to anybody I know that will need a storage.

29 October 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Hi Rita, Thanks for the great review and we hope you enjoy your stay with us!
Our Website and signage states we have 24 hour CCTV only but if you let us know where it says 24 hour access I will happily get this reviewed.
Thanks again!

Rated 5 out of 5 stars

My pleasant experience with big blue.

I had a very positive approach on my visit to big blue squirrel. Good customer service at the reception desk 👌I got all the help I needed . Thank you guys. I will recommend big blue any time to my friend and loved ones.

20 September 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

HI Sylvia, Thanks for the review!
We hope you enjoy your stay with us!

Rated 5 out of 5 stars

Great Service from Hanna very helpful…

Great Service from Hanna very helpful and now moved from Big Yellow Storage to Blue Squirrel. Defo recommend

17 September 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the review Gillian - We are happy to have you with us! We hope you enjoy your stay!

Rated 5 out of 5 stars

Blue squirrel

Excellent service

14 September 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback! Hope you enjoy your stay!

Rated 5 out of 5 stars

Thank you from storage newbies

Thank you for being so helpful, neither myself of my partner has used storage facilities before, you made the process easier with clear instructions. The lady on the front desk on 4/9/21 is an asset to your team.

5 September 2021
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Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback Hannah! We hope you enjoy your stay!

Rated 5 out of 5 stars

Highly recommended

The staff here have been so helpful, I can’t thank them enough.
The system is easy to use and trollies are always available.
Storage is clean and it’s always tidy in there.

29 August 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thanks for the review Denise! We hope you enjoy your stay with us!

Rated 5 out of 5 stars

The staff are always friendly and so…

The staff are always friendly and so helpful. This is the second time we have had to use them and even though the last time was a couple of years ago they still remembered us.

15 August 2021
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Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback Lynne! Hope you enjoy your stay!

Rated 4 out of 5 stars

I only just started to use Big Blue…

I only just started to use Big Blue Squirrel, to store my things, so far it's working out and I may keep hold of it for the future.

12 August 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback. Hope you enjoy your stay!

Rated 5 out of 5 stars

Helpful staff, competitive price

I contacted them through email & the staff call back instantly! Reservation process is quick and smooth. Move in process is easy. All staff are friendly and helpful. I am impressed and highly appreciate Damon’s enthusiastic and responsible.

7 August 2021
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for the positive feedback. Hope you enjoy your stay!

Rated 5 out of 5 stars

Great storage

Great storage, very transparent. Great communication and very helpful. Great staff.

15 July 2021
Unprompted review
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you Latoya for the 5* review! We hope you enjoy your stay!

Rated 3 out of 5 stars

The admin was straight forward but…

The admin was straight forward but access to the storage, esp the ground floor is poor.

15 June 2021
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Reply from Big Blue Squirrel Self Storage

Hi Clive, Thank you for your review and we hope you enjoy your stay with us.
We do have 2 entries to the ground floor unit which you can use. Please come and see us in the reception so we can help you further!

Rated 4 out of 5 stars

Asked for advice ref storage.

Asked for advice ref storage.
Helpful staff organised required unit.
Happy with outcome.

29 April 2021
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Reply from Big Blue Squirrel Self Storage

Thank you for review! We hope you enjoy your stay with us!

Rated 5 out of 5 stars

Excellent storage facility.

Fantastic service. Karen was very knowledgeable with customer questions. Training carried out was easy and first class. Tidy site and easy parking. In, store, out!!
Many thanks.

11 February 2021
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Reply from Big Blue Squirrel Self Storage

Thanks for the great review!

Rated 5 out of 5 stars

Super helpful

Super helpful. Efficient and quick. Felt safe and confident going with big blue. Would 1000% recommend

6 December 2020
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you for the 5* review. We hope you enjoy your stay!

Rated 5 out of 5 stars

Helpful and friendly service

Helpful and friendly service. Reasonably priced too.

23 November 2020
Big Blue Squirrel Self Storage logo

Reply from Big Blue Squirrel Self Storage

Thank you Dean for the positive review! Hope you enjoy your stay! :)

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