This is the second time I have used Big Blue Squirrel Storage in Thurrock. The staff are extremely helpful and nothing is too much trouble. You can also purchase padlocks, boxes, bubble wrap and anyt... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't normally do these but I wanted to because these guys, especially Damon, deserve it. Damon was very welcoming and accommodating when I went to the store looking for a small space to stor... See more
Company replied
I dropped off a DHL return at the service point in West Thurrock and was really impressed with how fast it was processed. Was in and out in probably less than a minute. I didn't catch the name of t... See more
Company replied
I used Blue Squirrel last year when I sold my property and needed somewhere close to my temporary accommodation in Chafford Hundred. My first contact was Damon who was very helpful and patient. He exp... See more
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Company details
Information provided by various external sources
Self storage rooms available for Personal and Business customers within Essex Flexible storage solutions with low rates and easy access
Contact info
690 London Road, RM20 3LD, Grays, United Kingdom
- 01708 862 787
- Sana@bigbluesquirrel.co.uk
- bigbluesquirrel.co.uk
4.6
Excellent
238 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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First class service
The process went smoothly and the staff are very helpful however my only complaint was that I was shown a larger storage unit and felt misled by pricing on the day of move , luckily my goods fitted into smaller storage unit and so the hiccup was resolved
Overall a first class service
29 November 2024
We have never used self storage before…
We have never used self storage before so didn't know what to expect. The whole experience was very smooth however and explained to us in perfect detail by Gyles at the Maldon branch. Would thoroughly recommend 👍.
27 November 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Clare. We are so pleased that you had a smooth experience here with us at Big Blue Squirrel Self Storage! We hope you enjoy your stay with us!
The lady on reception is exceptional
The lady on reception is exceptional. Really friendly and can't do enough for you.
6 November 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Guy! I am glad you had exceptional service with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Decent storage environment and helpful staff
The staff are very helpful and efficient. The storage is clean and safe and easy accessible. I am very happy to have chosen it for storage.
6 November 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review! We are all about great and professional service here at Big Blue Squirrel Self Storage.
Hope you enjoy your stay with us!
Great staff, great premises.
Dealt with a very helpful young lady at Maldon, think her name is Rachel.
She went above and beyond to assist us, and I would highly recommend them.
Thanks so much..
31 October 2024
Unprompted review
Reply from Big Blue Squirrel Self Storage
Thank you for the 5 star review David! I can't stress enough how glad i am that you had a good experience with us here at Big Blue Squirrel Self Storage! We hope you enjoy your stay with us.
Very helpful
The staff are very friendly and helpful. The units are spacious and clean. Very happy with the service.
12 October 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Lauren! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
I hope you enjoyed your stay with us!
Reply from Big Blue Squirrel Self Storage
Thank you so much Wilhelmina for the 5 star review! We are all about great and professional service here at Big Blue Squirrel Self Storage so we are thrilled to see that this is reflected in your review!
Hope you enjoy your stay with us!
Good service but there little ways of…
Good service but there little ways of repping customers off in their terms and conditions. So one has to read properly when signing the contract.
Staffs are great 👍🏻
17 September 2024
Reply from Big Blue Squirrel Self Storage
Hi Olu,
Thank you for leaving us a 4 * review,
Our terms and conditions are transparent including 7-day minimum stay,
This information is on the contract when a customer signs up
If you wish to discuss please call 01708 862 787
BIG THANK YOU TO HANNAH. AT BBS THURROCK.
This is my second storage space rental with The Big Blue Squirrel and obviously, if I wasn't happy with the first experience,I'd never have returned.
My review is not on the premises at the moment, everything is very good and the place is dry,well lit and secure.
They have one particular member of staff called HANNAH, who has served me on both occasions and I am writing to express my sincere thanks for her top notch front line customers care skills. Moving heavy furniture around is tiring, frustrating and challenging, but she has this thing about her that makes it less stressful for the moment you're at the premises. I hope the BBS know the asset they have in her. The fact that I came back 3 years later and she is still there speaks loyalty and dedication,and you don't find that in many people nowadays.
A big thank you to Hannah.Keep doing what you're doing.
I just thought I'd review YOU at length.
23 September 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for your 5 star review! We know Hannah will be happy to hear this. We aim to make the process of selecting a suitable storage unit as informed and as easy as possible and we are glad you found it helpful! Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Great service from Big Blue Squirrel
Big Blue Squirrel were really friendly, very helpful and thorough. Great that it is so near to our home too. I love that you can come and go at your own convenience according to the opening times.
1 September 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much Lesley for the 5 star review! We know convenience is a big factor when it comes to self storage so we are thrilled that this is reflected in your review!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
It was a good experience the staff…
It was a good experience the staff where really helpful and polite.
26 August 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5* review. We are pleased that you found the experience to be a positive one as we aim to make life easier for all of our customers. Hope you enjoy your stay with us at Big Blue Squirrel! :)
Staffs are so helpful from the first…
Staffs are so helpful from the first call to hiring a storage.
20 July 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much Babs for the 5 star review!
We aim to ensure that the process of renting out a storage unit is as straightforward as possible so we are thrilled that this is reflected in your review!
Hope you enjoy your stay with us at Big Blue Squirrel Self Storage!
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Very impressed
Called in on the off chance after seeing a billboard. Very pleasant and polite staff, very clean and tidy premises. We purchased just the right size storage for our needs and are very happy overall with our last minute visit.
17 June 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Jacqueline! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Storage made easy
Very knowledgeable and helpful staff, made the whole process of signing up and using the storage facility very quick and easy.
8 June 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Karen! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Reply from Big Blue Squirrel Self Storage
Thank you for the 5* star review and hope you enjoy your stay with us!
Reasonable cost and clean and tidy storage facility.
First time using any storage company and so far no complaints about Big Blue Storage.
The premises is really clean and tidy so no concerns about using facility. Everything was explained really well on my initial visit and setting up payments straightforward.
You can also purchase a padlock and covers for furniture if need be at no dearer price.
25 May 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5* review! We are glad that you found the process of setting up a storage unit to be easy! Hope you enjoy your stay with us at Big Blue Squirrel!
Damon was extremely helpful on…
Damon was extremely helpful on recommending the right size unit for us & advising on prices.
24 April 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5* review.
It is our mission at Big Blue Squirrel Self Storage to make the experience of getting a storage unit as simple as possible. Hope you enjoy your stay with us!
Giles & Jack were both a great help
Giles & Jack were both a great help - I am using for business purposes and they were both accommodating and professional.
7 May 2024
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Tom! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
Reply from Big Blue Squirrel Self Storage
Thank you so much for the 5 star review Joleen! I am glad you had a good experience with us here at Big Blue Squirrel Self Storage!
Hope you enjoy your stay with us!
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