Bigbluecover Reviews 156

took out a travel insurance filled all questions online & paid they sent me an email with all my details id filled in and to my surprize, a medical question i put Yes on, had been changed by there error. which stated No instead of Yes, i phoned the company straight away to tell them there was an error it was still on my Laptop, so how can it have gone through wrong??, they put it right i asked if i needed to pay anymore money thinking maybe an extra £6 ? No they said its still coming through at the same price, i said oh thank you, that's good then, and can you please email me the new email cover and they did, there's a cooling off period of 14 days & you can cancel it if your not happy in that time). On day 22 i received a phoned call from them insisting i now pay another 90% of what id already paid on top or i will not be insured, i told them i didnt want my insurance then, and they can't do that! i no my rights!! they should have given me the proper information on day one, they hadn't, and which id been mislead by being told the price asnt changed. and they can't phone me 3 weeks later expecting me to pay all that money thats terrible, they told me they'd definitely phoned me back in the next 2 days and try and sort it out as it was there fault and apologised, i told them i want a refund and not the policey as am not covered, they said they'd talk to there boss to see what they could do, a week as gone by they av just left me hanging, with an insurance thats no good to me at all am guessing il probably end up in court next for refusing to pay more money, am stuck i can't use the insurance and they not refund me. iv contacted my bank now and there looking into this, as they said they can't do that. thank goodness am getting help, tg i paid by creditcard, don't trust this company.......! and am reporting them this is disgusting,,,, what a scam avoid... thank you martin lewis av checked my rights! and yes there is a few of them they didn't follow. i no company's can make mistakes but to not put it right and leave you in a terrible mess is very bad of them.

Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim form. Within two days of sending the form and documents back, I was advised that my claim would be paid in full. Within a further two days, the money was in my account!!

I had an accident whilst on holiday in Dubai that wasn't my fault that resulted in fractures to my ankle, foot and a torn ligament. I am still in a cast boot 8 weeks on and my business has suffered big losses as I cant do my role. Big blue refused to pay many of the out of pocket expenses I incurred, all they would cover was the cost of the medical treatment minus the £99 excess. Also my varifocal glasses were smashed so I had to buy replacement ones, however they will not pay the full cost of my glasses, have taken money off for wear and tear and also taken the excess of £99 off me again, so i have paid this excess twice, totalling £198! Apparently I can't claim for personal accident as I am not dead and have not lost a limb!?! Two months on and I am still in a cast boot, my business has lost loads of revenue and I am still in much pain. It has also taken them 2 months to settle this claim. Dreadful service, won't buy insurance from them again

Because we had an internal flight in New Zealand diverted and no replacement flights were available until after our return flight to the UK would have left. We had to hire a car to drive from Auckland to Wellington we hired a car to drive the 400 miles and Big blue (non) cover have told us that they will not pay out for the car because it only covers missed departures to the UK. Even though we saved them money by doing this they refuse to reimburse us. Avoid look at the other reviews

We booked insurance through an internet comparison site, big blue insurance weren’t the cheapest but offered the best cover. My youngest daughter was diagnosed with leukaemia a few weeks before the holiday. We cancelled the holiday and claimed on the insurance. The amount of questions, hoops we had to go through whilst visiting and staying in hospital whilst my daughter had treatment and was very ill, was insensitive, very poor communication and delaying tactics, it took almost five months for them to eventually pay out. It was only the support of my GP and cancer paediatric consultants writing numerous letters and responses to their significant questions that eventually made them pay out, in line with their policy. My advice stay well away from this company and I would of given them no stars if I could.

Would have given no stars if I could. Lost my holiday due to Thomas Cook fiasco. Big blue and their partner company rock insurance didn't want to know. No "good will" with this lot. Pay that little bit more with someone else for peace of mind and a better customer service experience. BBI138075

They do not even do their own car insurance cover. It is another company called Reactive claims. Be prepared to be hung up on by staff there and every time they request an extra document off you it takes 5 to 10 working days for them to even look at it. Painful and rude staff. Go with anyone else!

I can confirm I got all my money back 419£ ! Car rental company had charged me for small scratches and luckily I had reactive claims (big blue insurance company), it took about 15 days to get confirmation email that I'm getting my money back and then after another 4 days I got it. It took longer for them to proceed as they had asked me further documents and photo of the scratches after 7 days.

I guess most people either not providing proper documents or mostly people leave negatives reviews having bad experience, when you have good experience, usually we don't leave good reviews.

We booked a multi-trip annual travel policy with this lot for my wife (who has a medical condition) and me. They issued the policy (with a generous extra premium for a cured cancer 7 years post-treatment). In between our first trip on the policy and the planned second, she developed an unrelated condition, again highly unlikely to cause a problem on a 2 week trip to Spain. I called Big Blue as per terms of the policy, and was told they would not offer cover for either the new OR the original condition on the policy. Only after 15 minutes of argument would they agree to give any refund on the policy despite the fact we had taken it out in good faith and followed the policy wording to the letter. Bunch of crooks. Don’t touch them with a bargepole.

Appaling experience so far with this company. Don't use, I will be back with the details once the complaint process is completed.

In March 2018 I got very sick with the flu, bronchitis and sinus while on holiday in Vietnam. The service I received from Bigbluecover was nothing short of amazing. They arranged for me to be moved into a room without stairs, arranged and paid for my return flight back to the UK, paid for my hotel room and I had telephone support from a nurse checking up on my recovery throughout my illness. I didn't have to worry about anything and I felt very supported at a time when I needed it the most.

Wanted to upgrade my policy to Worldwide cover for an up and coming holiday - tried several time to contact them with no success. You can't get through, left hanging on the phone for ages and on several occasions the call just dropped, one of which due to the 7pm watershed for the call centre closing! So we can only assume if I had to make a claim it would hell. AVOID THIS INSURANCE MIDDLE MAN.

WARNING - If you chose to go on your holiday to a destination where there is a FCO warning in place you will not be covered.... HOWEVER this is NOT a valid reason to be able claim cancellation costs even if your holiday was booked weeks before this happening?!!!!!

So basically we have been told you can not go on your holiday and we also will not help pay towards the cancellation costs. (Note- we also had premium cover the highest that they provide)

STAY CLEAR FROM BIG BLUE COVER! Thank you for completely destroying our once in a life time honeymoon.

These are just a middle man. They use GLOBAL RESPONSE which are a terrible insurance company. Look them up. They don't pay out for anything. AVOID!

oh dear - shambles of a company using a provider for GLOBAL RESPONSE , DO NOY USE THESE PEOPLE - I am unsure how they have managed get such a star rating .... 10 weeks to settle a claim and then take above and beyond the excess in the final payout.
The ethics and morals of a pay day lender !!!!!!!