The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
592 reviews
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Site was simple and easy to use…
Site was simple and easy to use completed a booking jo issues.
21 January 2023
Good company to use
Easy to use website, smooth booking service. I just find it annoying that there are so many companies with websites linking to each others. The booking was done via the cottages main booking agent, Sykes, I could have just used them directly, I just happened across this website first as it was top of Google search list. Each company takes a turn on the fee, so overall things just get more expensive
17 January 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The payment details were completely…
The payment details were completely opaque. Right up to the time I entered payment details I was not made aware of how much and when payments would be due. I had to contact the owners and negotiate a staged payment.
3 January 2023
Reply from Big Cottages
Hi Christopher,
Thanks for taking the time to leave us a review.
I have checked your booking and there was no extended information on payments due to the full payment being required for your dates, so our website would have shown you the full amount throughout, instead of a breakdown of installments.
I'm glad to hear that you have managed to set up a payment plan with the owners directly.
I hope you have a lovely stay.
Many thanks,
Sophie
Lots of information and detail
Lots of information and detail, beautiful cottages good prices.
1 January 2023
Ohh lovely cottage would definitely…
Ohh lovely cottage would definitely come visiting 2023 for sure ❤️🎄maddy loves 🎁
31 August 2022
Unprompted review
Easy to use the site.
17 November 2022
Easy to navigate.
18 October 2022
Efficient and helpful
27 September 2022
Stunning and Scenic
The most stunning and scenic cottage to have the privilege to stay in. Hosts go beyond! Enclosed and very safe for children and puppies/dogs. Words just aren’t enough am in AW the piece and quiet and to make a memory more a Stag so so close amazing! Much more than you’ll ever have in a property.
9 September 2022
Unprompted review
Easy to use no problem
8 September 2022
Chaple house, Prospect, Aspatria
We stayed at the Chaple house in Prospect, Aspatria and it was perfect, we only came home today and im so sad. The house was immaculate and it had absolutely everything you needed. Shirley and Brian are brilliant owners had to call them out once and they are the nicest couple.... it was perfect, the decor was perfect for the home it was in. They told us the history of the 2 propertys and showed us around the attached property and Shirley even took my son plum picking. I would definitely stay here again. Thank you Shirley and Brian for a perfect stay with my family. P.s sorry bout the washer xxxxx
3 September 2022
Unprompted review
Very quick and efficient
30 August 2022
Very easy to navigate
17 August 2022
NO REVIEWS FOR A GOOD REASON
We recently stayed at one of there listed cottages (Toad Hall in Suffolk). It was filthy in places (including the kitchen) and dilapidated. One of the bathrooms had a strong smell of drains and there were bodged fixtures and fittings throughout.
No wonder Big Cottages doesn't have customer reviews.
18 July 2022
Unprompted review
Reply from Big Cottages
Dear Mrs. Colette Underwood,
I am sorry that you have felt the need to write the above review.
Sadly, I cannot find any booking under your name for any of our websites - I have flagged this with Trustpilot, but would also ask that you email me directly as I'd like to help you find the website that you did book via.
My email is joanna.davis@snaptrip.com - I hope to hear from you soon so I can assist.
Many thanks,
Joanna
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