The Web site had very good filters which enabled me to focus only on the properties that filled my criteria. The booking process was easy.
Company replied
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Review summary
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I called the booking office and had many questions - but Megan, the lady that answered the phone, was an angel in disguise and answered all of them - and gave even more advice - all of that very helpf... See more
Simple to book competitive prices. Cheapest price available for property wanted across all sites advertising
Company replied
All questions answered quickly. Friendly staff and very easy booking process. Thank you so much a pleasure to deal with and great customer service.
Company replied
Company details
Written by the company
Big houses, large holiday homes and group accommodation. Big cottages, little prices. Big Cottages is part of the Snaptrip family which also includes Last Minute Cottages, Dog Friendly Cottages and Snaptrip.
Contact info
Office LG.03, Cargo Works,1-2 Hatfields, SE1 9PG, London, United Kingdom
- 0203 637 0812
- support@big-cottages.com
- big-cottages.com
4.3
Excellent
592 reviews
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amzing views
It was a great setting and very well equipped also using the big cottages site turned out to be cheaper than using other sites!
24 February 2022
Easy to find and book
Good selection of accommodation, easy to save favourites and straightforward to book.
23 February 2022
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Beware false advertising!
Initially I was very happy with our booking for the Royal Retreat at Princes Risborough. It is advertised as “sleeps 17” which is the size of family party that is gathering to celebrate my mothers 80th birthday. Two weeks before I am informed by the property managers Home@Staybeyond that it has been advertised incorrectly and only sleeps 14. So you can imagine the stress that is causing. Not happy at all.
21 February 2022
Reply from Big Cottages
Hi Linda,
I'm so sorry to hear that you had a negative booking experience.
As we advertise properties on behalf of different property managers, we advertise all details that are provided to us by each specific property manager, so I'm so sorry that these details were incorrect.
We have now updated this listing. Please do get in touch if you need any further assistance, you can reach me on: sophie.lambert@snaptrip.com
Best wishes,
Sophie
I prefer having the option to speak to…
I prefer having the option to speak to the owners to ask questions before booking.
16 February 2022
The property we booked wasn’t actually…
The property we booked wasn’t actually available. The owner called as she doesn’t even list it with this website.
16 February 2022
Reply from Big Cottages
Hello Maeve,
I'm so sorry to hear that you have had a negative experience, and the property wasn't available.
As we advertise on behalf of different property managers, all availablility supplied on our website is supplied directly by the property managers. I'm so sorry to hear that this property infact wasn't available, and we will look into removing this from our website immediately.
I have personally reached out via email to hear more about your experience, please keep an eye out for this.
Best wishes,
Sophie
It was very easy to find a cottage that…
It was very easy to find a cottage that suited us and the whole booking service was excellent.
16 February 2022
My holiday was cancelled due to a…
My holiday was cancelled due to a disagreement between yourself and the property owner, and it wasn't until the property owner emailed me two days ago to try toget Me to pay again for this weekend coming up. You have since not bothered to contact Me and when I rang you, you knew there was an issue and didn't seem to care in the slightest. I think your customer is very poor, and once you receive the payment do very little . Due to your policy of waiting 3/4 working days to refund my money I am now having to find £400 pound to secure my holiday again. I will not be recommending or booking with you again
15 February 2022
Reply from Big Cottages
Hi Michael,
I'm so sorry to hear that you have had a negative experience.
I've searched our system and I'm unable to find any emails or call logs under your booking, so I have reached out to you via email to hear more about your experience.
Please keep an eye out for my contact.
Best wishes,
Sophie
Easy to book
Easy to book, confirmed quickly the deposit had been accepted
Lots of choice. The only comment I would have is more photos especially the outside space. Little people like a full view of were they can safely play.
14 February 2022
Customer service was very helpful and…
Customer service was very helpful and efficient
14 February 2022
Reply from Big Cottages
Hi Francis,
Thanks for taking the time to leave us a review.
We spoke via email, and you confirmed the 1 star rating was an error. Are you able to ammend this?
If this isn't the case, and you require assistance, please email us on: support@snaptrip.com
Best wishes,
Sophie
Disappointing customer service
Good range of larger properties to rent
Customer service was hard work for me. I had to ask repeatedly for basic information on the size of one of the beds in the property, despite being assured they would get back to me.
3 February 2022
Reply from Big Cottages
Hi Rebecca,
I'm sorry to hear that you have had a negative experience.
I've reached out to you directly via email to hear more about your experience, as I'm unable to find any emails or call logs under your booking details.
Please keep an eye out for my from: sophie.lambert@snaptrip.com
Best wishes,
Sophie
Very easy site to use great range of…
Very easy site to use great range of properties for every need
2 February 2022
A very good Web site- easy to use and…
A very good Web site- easy to use and very helpful to be able to see the location of the property.
31 January 2022
A lovely spacious house for family gatherings
This house completely met the needs of our group. It was big and spacious. It had enough seating for everybody and the garden was a very good size for the children to play in.
We would highly recommend it!
31 January 2022
Very easy site to work with
31 January 2022
Quick and easy booking
Quick and easy booking. With full information regarding payment and balance
30 January 2022
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