BIBO Water Reviews 

Engineer was great and did a fantastic job machine repaired and looked like new.
My only criticism is that as we live in a hard water area we should have been told to clean more often to stop the scale build up. The Engineer advised every 3 months not every six.
Couldn't live without my BIBO

Very friendly and helpful.
Product is good q5

I always take a bottle of my water wherever I go any other water tastes funny.

I have had the Bibo machine for a while now and when I bought it, I signed up for what was to supposed to be a “worry free” servicing option, where I pay by monthly direct debit and then an engineer is sent at 6 months intervals to service the Bibo machine. However, my experience with this process has been a total nightmare. The impression given to me at the onset was that whenever the service is due, automatically this gets arranged and I’ll get contacted about the proposed times/dates for the engineers visit. However this has not been my experience so far. Sometimes, the service goes several days and even weeks overdue and no one contacts me about it. On multiple occasions, I have had to chase constantly for it to be booked before this happens. To add to this, when I call about it, I am given several unreasonable excuses that do not add up.
It has indeed given me a poor experience with this company.
On the other hand, the engineer Lewis has been very good. He always turns up at the appointed time, is very friendly, professional and takes his time to explain what he has done . He is indeed an asset to Bibo.

The engineer who attended was perfect. Arrived on time, was very knowledgeable, clean and tidy, very professional. Thank you.

Great service from the engineer when he arrived. Polite efficient and fixed it first time.

Excellent product, smart design, better value than equivalent taps. We have a maintenance/service contract as well which has been excellent value and Tasha the engineer is simply fantastic!

good service

Highly recommended it, professional service with a great-looking machine. Love to support local businesses!

Punctual, flexible and pleasant

We are very pleased with the purchase of Bibo, we did not expect that it would be so great, very easy and accessible for cold water, for hot water, and we are very glad that we have such a device

All round excellent experience!

I was given a unit by a friend, and contacted Bibo to arrange servicing and installation. Amazingly friendly and efficient customer service arranged a very quick appointment. The engineer (Lewis) turned up as arranged, and was reassuringly professional and engaging. He checked the machine over made it fit for use and installed it with no issues, gave instructions on how to use it and cleaned up after the work - he even cleaned the outside of the machine.

The machine itself is really good, and seems to be quite efficient according to my smart meter. Much more efficent than boiling multiple kettles.

I would happily recommend this company for their product, service and customer focused attitude.

The company are very prompt in responding to all types of queries and their service engineers are very polite and efficient.

I have had my BIBO for many years without issue. Recently the unit gained a leak and after returning to the company it was fixed for a very reasonable cost. Shortley after it had another leak and after speaking direct to the company, which is a very reasuring thing, an engineer was dispatched. He arrived on time and quickly diagnosed the fault and replaced the part Again the cost was really reasonable giving me many more years of use from my BIBO. I really missed it whilst it was away and awaiting the engineer visit.

If you are thinking of buying a Water Dispenser, you cannot go wrong with a BIBO we would highly recommend!
Ordered Online made a mistake and Poppy in Customer Service was superb, very helpful and got me sorted with no fuss, thank you Poppy.
Our BIBO Water Dispenser arrived promptly and received great communication throughout.
Fitting was quick and easy by Tasha who was fabulous, arrived on time, friendly, professional and took time to demo our new Toy :0)
Been using now for nearly a week and OMG it is amazing absolutely brilliant. Kettle & Fridge Water Jugs in bin!!
Thank you

Both the pre sales and after sales services have been v good- informative, polite and efficient.
We love the BIBO an extra kitchen item which is definitely worth it.
The engineer Sam was knowledgeable and v efficient and answered all our questions.

We like the machine and when we had an issues the team responded rapidly and the person on site was very professional.

I purchased the device 1 year ago. so far I only had a positive experience with them. Customer service was transparent, questions were answered, issues were resolved.

I rent a Bibo and it's been a great replacement for a kettle, plus the bonus chilled water. Only had a few issues and bibo have always been quick to help with advice or send an engineer

Excellent service. A great machine