BIBO Water Reviews 

My Bibo water dispenser has been a reliable workhorse for over five years. It effectively helps cut down on single-use plastic while consistently providing clean water on demand. A worthwhile investment for both convenience and sustainability

We have a BIBO water machine for a few years now. The Customer Service are friendly and very helpful. They make arrangements for the engineer to visit and the engineer attend in the allotted time. Engineer is friendly and very courteous and will explain what work they have carried out.

Outstanding customer service, being new to the company, Poppy the Customer Service Advisor was brilliant, informative, very thorough, friendly and patient.
The onsite engineer Tasha was professional, bubbly and friendly, it was lovely to see a female engineer.

Everything went well.
Thank you Jason for your availability.
Work well done as always.
Very satisfied.

My machine had a leak which was dealt with. An engineer came and repaired it very quickly. I was very pleased with the service quick and efficient. Thank you

Excellent service, well mannered guy came on time and did a great job of sorting pipe work out which had been put in badly previously, turned the temperature up and also made a time feature so it wasn't running overnight which we hadn't realised so thanks Sam

After enjoying our Machine for a good few years with no issues it finally developed a fault, I was a little bit worried I would be purchasing a replacement, I called Bibo Customer care team and for a reasonable charge as it was well out of warranty my machine was back up and running within the week. Well done Bibo

They were very helpful from the enquiry stage. And the fitter was great despite it not being straight forward at our property he found a solution without moaning

Very impressed with my Bibo unit. Installation went a bit wonky. I received an engineer appointment but when they attended, the unit hadn't arrived. I had assumed the engineer would bring it with him but that wasn't the case. Customer services were helpful and made sure the unit arrived within 48 hours of the glitch. The engineer left me with the main part of the installation completed (the bit I couldn't have done myself) and left me with specific instructions as to completing the install on a diy basis. It was entirely straightforward and no issue for me. I'm sure if I hadn't been confident, customer services would have looked after me. All in all a good experience and delighted with the machine. It takes some time to get used to not putting the kettle on though!

Work done efficiently. Arrived on time and completed the job in short time.

As always quick and efficient, but enhanced with a smile.

The Bibo engineer gets 10 out of ten - he was excellent.
Very friendly and knowledgeable, didn't rush, and answered all our questions, and more.
A great asset to your company.

We love the product and the service
Overall excellent

We had a problem with fitting cleaning cartridge in our BIBO. The engineer arrived on time,and very quickly found the problem which was a broken end of an old previous filter which had become lodged and hidden at the bottom of the filter case. The broken piece woukld have been there for several years or more. The engineer fitted a new filter case, and the BIBO is now working perfectly. All sorted out quickly and efficiently

Engineer on time and quickly solved our problem….and saved us money in the process by telling us about sleep mode. Great service and the appointment was very quick to arrange. Well done BIBO.

We have been BIBO customers for over 2 years now. Very satisfied with the whole service. Had a super engineer service visit recently and every 6 months. All staff are very happy with the great tasting water everyday. Would highly recommend for everyone, we are a small business.

The team at BIBO are super lovely, Milly in sales and customer service is super patient and professional, I changed dates, deliveries and cancelled an install all at very short notice and they handled it brilliantly.
The BIBO unit itself is outstanding , super easy to use, lovely fresh cool drinking ( or not, your choices) . The hot water is the best for making a really good cup of tea.
I used the BIBO in my business , which closed ( long story 😀) and am now installing the BIBO at home ! Love it

Had a very quick service. The lamp wasnt working. The engineer came out and was very quick. Great service

We recently had a water machine fitted in our office by Bibo water, after having such a bad experience with another company. The gentleman who came to the office was very friendly and professional. The machine itself works great and is very smart looking, just what we wanted! We have found our journey so far with Bibo Water to be very straight forward and everything you need! Would recommend :)