The daily promotions especially bet boosts are great The site is still not the easiest to navigate I’d like to see offers to help us each way punters such as extra places to compete with the likes o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Good site,easy to deposit and withdraw,lots of casino games and sport markets,and good sporting odds. More enhanced odds and free spins would make it even better!
Company replied
Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
Easy to deposit and understand terms and conditions. Good variety of games and love the little bonus spins
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Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
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Absolute scam they take your money over…
Absolute scam they take your money over and over and then when you win they decide they want information unobtainable so they don’t have to pay out
3 August 2026
Unprompted review
Reply from BetMGM UK
Hi Damien,
I can certainly understand how disheartening and frustrating it must feel when you encounter difficulties with withdrawals, especially after playing with us.
Our verification processes are in place to ensure the security of everyone's funds and to comply with regulatory requirements, but I understand that these can sometimes feel like a barrier.
We genuinely want to help resolve any issues you might be experiencing.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards,
BetMGM
Reply from BetMGM UK
Hi there Ian,
Thank you for your positive feedback.
We are absolutely delighted to hear you appreciate our great offers and experienced no negative issues.
We are committed to continuously delivering these high standards and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
You are pathetic and useless
You are pathetic and useless. You are holding £40 of my money. You won't release that money giving excuses. When you accepted my deposit You did not ask for verification. Yet to pay out You made it impossible. I am 80 and not tech savvy. I don't want you to keep my money. Close my account at give my money to charity if you have any decency. You accepted my deposit via paypal and yet you won't pay my winnings to my paypal account.
27 July 2026
Reply from BetMGM UK
Hi There,
I can certainly understand how incredibly frustrating this situation must be for you, especially when you feel your funds are being held and the process for accessing them has become so challenging.
Please know that our intention is always to ensure a secure and fair experience for all our players regarding their funds.
We truly want to help clarify any steps needed to resolve this for you, and I especially appreciate that navigating online systems can sometimes be tricky, so please contact our Live Support Team.
We are here to assist and work through this with you.
Regards,
BetMGM
Reply from BetMGM UK
Hi Grant,
Thank you so much for sharing your positive experience with us!
We are absolutely thrilled to hear that you're enjoying our fast pay-outs and that you've found our service to be excellent.
It truly means a lot to us when our players have such a great time.
Regards,
BetMGM
Really good withdrawal process was easy…
Really good withdrawal process was easy in my account within 24hours
3 August 2026
Reply from BetMGM UK
Hi Tracey,
That's wonderful to hear! We're always delighted when our players have a smooth and efficient experience with their withdrawals.
We strive to make that process as quick and easy as possible, so your feedback is truly appreciated.
Regards,
BetMGM
Reply from BetMGM UK
Hi there Grzegorz,
Thank you for your fantastic feedback!
We are absolutely thrilled to hear you find us a "Fantastic Casino 100%", as delivering service excellence is our top priority.
We are committed to continuously upholding this high standard and ensuring your experience remains exceptional.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Very poor experience overall
Very poor experience overall. Sportsbooks Odd is bad, slot RTP is poor (~92%), Jackpot is a joke (~70% RTP)，Nearly all the promotions are poorly valued, I rarely see any platform treats play £20 get 10*10p free spins as featured casino offer. No regular free bets events, Very rare super boosts. Possibly the only reason to play on this platform is the daily golden wheel spin, which sometimes give you 5 to 20 Free spins. There are quite a few other similar bookies with far better overall experience, NOT recommended.
2 August 2026
Reply from BetMGM UK
Hi thete Wayne,
Thank you for your comprehensive and deeply critical feedback regarding your very poor overall experience.
We understand your profound frustration and disappointment with what you perceive as bad sportsbook odds, poor RTPs, low-value promotions, and the general lack of competitive offers, making you feel our platform falls short compared to others.
We are committed to immediately investigating these serious concerns, reviewing our odds, RTPs, and promotional strategies to improve value and competitiveness across all our offerings.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Great service promos good happy days to you and all
What a great site for bets bets and spending money
1 August 2026
Reply from BetMGM UK
Hi There,
Thank you for your fantastic review! We're thrilled to hear you're enjoying our site for your betting and entertainment.
We appreciate your positive feedback and look forward to continuing to provide a great experience.
Regards,
BetMGM
Didn’t win nothing in over 200 on the…
Didn’t win nothing in over 200 on the same game on ten p bets
26 July 2026
Reply from BetMGM UK
Hi There,
I can certainly understand how frustrating it is when you've played over 200 spins on the same game, even at 10p bets, and haven't seen any wins. That's truly disheartening.
Each spin on our games is entirely independent and random, meaning past results don't influence future outcomes.
While this ensures fairness, it also means that sometimes, even over many rounds, the results don't go your way.
We hope you have a better experience soon!
Regards,
BetMGM
Reply from BetMGM UK
Hi There,
I hear you're feeling a bit uncertain right now, and that's perfectly understandable.
Please feel free to share if there's anything specific on your mind, or if we can help you at all!
Regards,
BetMGM
Spent so much money and I didnt hit one…
Spent so much money and I didnt hit one feature. One of the worst sites ive used so banned myself after a few weeks.
26 July 2026
Reply from BetMGM UK
Hi Andy,
I'm truly sorry to hear how disappointing and frustrating your experience has been.
I can certainly understand how upsetting it is when the games don't deliver any rewarding moments despite significant play.
It’s important to remember that in games of chance, anyone can win on the first spin, while others may play thousands of rounds without a win. Additionally, you can check the real RTPs (Return to Player) for the last 3 months in the Winning Odds section, which is periodically updated for your transparency.
Regards,
BetMGM
I won £5 casino credit on daily game
I won £5 casino credit on daily game . When I claimed prize only £2 credit was on there. Explained to customer service who refused to believe it could be an error on their part and basically called me a liar . Awful customer service
1 August 2026
Unprompted review
Reply from BetMGM UK
Hi Marie,
I'm very sorry to hear about this experience.
It sounds incredibly frustrating to win casino credit, find a different amount applied, and then feel that your concerns weren't taken seriously by customer service.
That's certainly not the experience we want you to have.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards,
BetMGM
Reply from BetMGM UK
Hi Gillian,
That's wonderful to hear! We're so pleased you're enjoying the site and had a smooth experience with your welcome bonus.
It means a lot to us when our players have a positive time, and we truly appreciate you sharing that feedback.
Regards,
BetMGM
Good
I enjoy playing slots and this is the first time I have deposited on this site it was good
2 August 2026
Reply from BetMGM UK
Hi Amanda,
That's fantastic to hear!
We're so glad you're enjoying playing slots with us and that your first deposit experience was a good one.
We truly appreciate you choosing our site!
Regards,
BetMGM
User friendly experience.
25 July 2026
Reply from BetMGM UK
Hi Antony,
Thank you for your positive feedback.
We are delighted to hear you find our platform user-friendly.
Ensuring an intuitive and easy-to-navigate experience for all our players is a key priority for us.
We appreciate you taking the time to share your thoughts.
Kind Regards,
BetMGM
Absolutely shocked at this site my…
Absolutely shocked at this site my account is 2500 pound down
Not one with drawal I played 50 pounds £1 spins didn't get one bonus or one win absolutely zero then a few days later tried again sith 50 pounds won the grand total if two pounds kept playing hoping it was just a one off
But nope 2500 pounds diw over 3 months and I can say I've had the bonus 5 times I have kept to same game hoping to win something back
I think it's time I looked in to screen shooting my payments and going to seek advice even the daily spin I've had mostly NO WIN
I strongly advise any one to keep off this site and do not even join up if you want to go on a, site this one is full of thieves and SCAMMERS keep well awayv
2 August 2026
Unprompted review
Reply from BetMGM UK
Hello Jess,
Thank you for providing such detailed feedback about your gaming experience and the outcomes you have encountered.
We are very sorry to hear of your significant disappointment and can understand how distressing it is to experience a sustained period of losses.
To provide reassurance, all our games are governed by a certified Random Number Generator (RNG), which ensures that every spin is an independent event with a completely random and unbiased outcome.
Our commitment is to provide a fair and transparent gaming environment, fully licensed and regulated by the UK Gambling Commission, where player well-being is always our highest priority.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Ian,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience has left you feeling this way.
As a company fully licensed and regulated by the UK Gambling Commission, we adhere to strict standards to ensure all aspects of our service are fair.
Our commitment is to operate with complete integrity and provide a secure and transparent gaming environment for everyone.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Deposited my £10 didnt recieve free…
Deposited my £10 didnt recieve free spins took over two days to sort out still have credit but can’t withdraw as they saying my deposit card has been cleared form system I need to deposit £10 to add card again so I did and guess what it didn’t credit the account but payment left my bank so £15 I can’t withdraw and £10 somewhere yet to be discovered pure bad no infact appalling customer service n support avoid support is just a repeated message shocking experience still going through it
1 August 2026
Reply from BetMGM UK
Hi Darren,
Thank you for bringing these multiple issues regarding a promotional offer, deposit and withdrawal difficulties, and your experience with our customer support to our attention.
We understand how incredibly frustrating it must be to face challenges with transactions and feel that your concerns are not being resolved effectively.
Our procedures are designed to ensure promotional offers are credited correctly as per their terms, that all transactions are processed securely, and that our support team provides clear, step-by-step guidance to resolve any discrepancies.
Our commitment is to provide a seamless and reliable service, where all financial transactions are handled accurately and player queries are resolved efficiently by our support team.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Barely payout maybe once actual ok ish…
Barely payout maybe once actual ok ish one otherwise you’re getting 80p max
1 August 2026
Reply from BetMGM UK
Hello Jules,
Thank you for sharing your feedback regarding the payout amounts you have experienced on our games.
We understand that it can be disappointing when the return from your gameplay does not meet your expectations.
All our games operate with a certified Random Number Generator (RNG), which ensures that every outcome, including the size of any win, is completely random and fair.
Our commitment is to provide a transparent and fair gaming environment for all our players, where all outcomes are entirely down to chance.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Overall great experience and platform
25 July 2026
Reply from BetMGM UK
Hello Leslie,
Thank you for your fantastic feedback.
We are delighted to hear you're having an overall great experience with our platform.
Providing a top-tier and enjoyable environment for our players is our highest priority.
We truly appreciate your kind words.
Kind Regards,
BetMGM
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