The daily promotions especially bet boosts are great The site is still not the easiest to navigate I’d like to see offers to help us each way punters such as extra places to compete with the likes o... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Good site,easy to deposit and withdraw,lots of casino games and sport markets,and good sporting odds. More enhanced odds and free spins would make it even better!
Company replied
Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
Easy to deposit and understand terms and conditions. Good variety of games and love the little bonus spins
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Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
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Reply from BetMGM UK
Hello Ian,
Thank you for taking the time to share your feedback.
We are sorry to learn that your experience has left you feeling this way.
As a company fully licensed and regulated by the UK Gambling Commission, we adhere to strict standards to ensure all aspects of our service are fair.
Our commitment is to operate with complete integrity and provide a secure and transparent gaming environment for everyone.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Deposited my £10 didnt recieve free…
Deposited my £10 didnt recieve free spins took over two days to sort out still have credit but can’t withdraw as they saying my deposit card has been cleared form system I need to deposit £10 to add card again so I did and guess what it didn’t credit the account but payment left my bank so £15 I can’t withdraw and £10 somewhere yet to be discovered pure bad no infact appalling customer service n support avoid support is just a repeated message shocking experience still going through it
1 August 2026
Reply from BetMGM UK
Hi Darren,
Thank you for bringing these multiple issues regarding a promotional offer, deposit and withdrawal difficulties, and your experience with our customer support to our attention.
We understand how incredibly frustrating it must be to face challenges with transactions and feel that your concerns are not being resolved effectively.
Our procedures are designed to ensure promotional offers are credited correctly as per their terms, that all transactions are processed securely, and that our support team provides clear, step-by-step guidance to resolve any discrepancies.
Our commitment is to provide a seamless and reliable service, where all financial transactions are handled accurately and player queries are resolved efficiently by our support team.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Barely payout maybe once actual ok ish…
Barely payout maybe once actual ok ish one otherwise you’re getting 80p max
1 August 2026
Reply from BetMGM UK
Hello Jules,
Thank you for sharing your feedback regarding the payout amounts you have experienced on our games.
We understand that it can be disappointing when the return from your gameplay does not meet your expectations.
All our games operate with a certified Random Number Generator (RNG), which ensures that every outcome, including the size of any win, is completely random and fair.
Our commitment is to provide a transparent and fair gaming environment for all our players, where all outcomes are entirely down to chance.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Overall great experience and platform
25 July 2026
Reply from BetMGM UK
Hello Leslie,
Thank you for your fantastic feedback.
We are delighted to hear you're having an overall great experience with our platform.
Providing a top-tier and enjoyable environment for our players is our highest priority.
We truly appreciate your kind words.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Matthew,
Thank you for your great feedback.
We are delighted to hear that you are enjoying both our games and the deals we have on offer.
Providing a fantastic range of entertainment combined with real value for our players is exactly what we aim for.
It's wonderful to know we are getting it right.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Daniel,
Thank you for the positive feedback.
We are delighted you are enjoying our application.
We work hard to ensure it provides a smooth and enjoyable experience for all our players.
We appreciate you taking the time to share your thoughts.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello there,
Thank you for providing your feedback regarding the speed of money transfers.
We understand that delays in processing transactions can be frustrating.
All transactions are subject to internal processing times and necessary security checks to ensure the safety and integrity of your funds.
Our goal is to ensure all financial operations are handled as efficiently and securely as possible for all players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Donna,
Thank you for the fantastic feedback.
We are delighted to be considered one of the best sites online, as providing a superior gaming experience for our players is our highest priority.
We truly appreciate you choosing BetMGM.
Kind Regards,
BetMGM
The website is the best I've used and…
The website is the best I've used and will definitely be using again . Quick payouts with no hassle . thank you betmgm
31 July 2026
Reply from BetMGM UK
Hello Zander,
Thank you so much for your fantastic feedback.
We are thrilled to hear that you consider our website the best you've used and appreciate our quick, hassle-free payouts.
Delivering a superior user experience and ensuring prompt withdrawals are exactly what we strive to achieve for all our players.
We truly appreciate you choosing BetMGM and look forward to welcoming you back.
Kind Regards,
BetMGM
Plenty of slots to choose from easy to…
Plenty of slots to choose from easy to use site and when withdrawing your winnings if your lucky to win money in your bank an hour or two after.
24 July 2026
Reply from BetMGM UK
Hi John,
Thank you so much for your excellent feedback.
We are delighted to hear you're enjoying our extensive selection of slots, find the site easy to navigate, and are happy with our fast withdrawal times.
Combining a great variety of games with a user-friendly experience and prompt payouts is exactly what we strive to deliver to our players.
We are thrilled you're having such a positive experience and look forward to seeing you again.
Kind Regards,
BetMGM
It has a fast withdrawal time a good…
It has a fast withdrawal time a good selection of. Games
30 July 2026
Reply from BetMGM UK
Hello John,
Thank you for your positive feedback.
We are delighted to hear you are pleased with our fast withdrawal times and the selection of games we offer.
Providing a prompt payout service and a wide variety of quality entertainment are top priorities for us.
We are thrilled you're having a great experience and hope you continue to enjoy our platform.
Kind Regards,
BetMGM
Shocking and not trustworthy at all app…
Shocking and not trustworthy at all app glitches and bet mgm and low vegas cross mixing id s and playing log customer support waste of time trained too lie and ignore what u ask them
6 July 2026
Reply from BetMGM UK
Hi Kevin,
Thank you for providing your feedback regarding app performance, concerns about account identification, and your experience with our customer support team.
We understand that experiencing technical issues and feeling unheard can be very frustrating.
Our app is designed for seamless operation, and all customer interactions are handled by a dedicated support team trained to provide accurate and helpful information, ensuring individual account integrity.
Our aim is to provide a reliable platform and an excellent customer service experience for all players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
It's very user friendly and the service…
It's very user friendly and the service with deposit and withdrawal
31 July 2026
Reply from BetMGM UK
Hello Ryan,
Thank you for sharing your positive feedback with us.
We are delighted to hear that you find our platform user-friendly and are pleased with our deposit and withdrawal services.
Ensuring a smooth and efficient experience for all financial transactions is a top priority for us, alongside providing an intuitive platform.
We are committed to maintaining this high standard for all our players.
Kind Regards,
BetMGM
Very quick at paying out and that’s…
Very quick at paying out and that’s important rather than waiting like on some sites still a pain logging in all the time instead of being on all the time
24 July 2026
Reply from BetMGM UK
Hi Mark,
Thank you for your valuable feedback.
We are delighted that you are pleased with our fast payout speeds, as ensuring our players receive their funds promptly is a key priority for us.
Regarding the login process, we understand it can be an inconvenience.
This is a deliberate security measure to protect your account and personal information, ensuring it remains secure at all times.
We appreciate your understanding on this matter.
Thank you again for sharing your thoughts with us.
Kind Regards,
BetMGM
cheating casino!!!!!!!!
cheating casino!!!!!!!!! 1 day somehow i land bonus after bonus but they dont pay much but other day its just imposiblle to get any bonus? so 1 day rtp is good and other day bad? worst company ever also they hacking other people accounts becouse customer support said my sisters account like totally different name, how they know her? should report this casino to gambling commission becouse these uk casinos do what they want and scamming people, no one says win 10 k instantly but every day you deposit and they never giving anything?????? how is that? so i guess no one is lucky on this casino. just worst experience i ever had and people dont play in this cheating casino!!
31 July 2026
Unprompted review
Reply from BetMGM UK
Hello there,
Thank you for providing this detailed feedback regarding your experience.
We are sorry to learn of your frustration and can understand your disappointment when your gameplay feels inconsistent and your security concerns are raised.
To provide reassurance, all game outcomes are governed by a certified Random Number Generator (RNG) to ensure fair and random results, and we operate under strict data protection regulations to safeguard all information.
Our commitment is to maintain a secure, fair, and transparent gaming environment for all our players, fully licensed and regulated by the UK Gambling Commission.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Smashing!!
31 July 2026
Reply from BetMGM UK
Hello Tom,
That's brilliant to hear!
Thank you so much for taking the time to share your positive feedback.
We are delighted you're enjoying your experience with us.
We hope to see you again soon
Kind Regards,
BetMGM
Poor attitude
You have limited how much I can place on certain types of bets. I do not know why but it is not the way I would expect a bookmaker to behave. Also you do not have best odds guaranteed.
30 July 2026
Reply from BetMGM UK
Hello Russell,
Thank you for taking the time to provide your feedback on stake limits and our promotional offerings, such as Best Odds Guaranteed.
We can certainly appreciate your disappointment when aspects of the service do not align with your expectations.
While stake limits can be a standard part of our trading operations, we are also constantly evaluating our promotions and pricing to ensure we provide a competitive service.
Our goal is always to provide a transparent and fair betting environment for our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Helpful staff
Helpful staff, didn't get my 200 spins awarded straight away. I asked why and they corrected it in 5 minutes.
31 July 2026
Reply from BetMGM UK
Hi Alan,
Thank you for sharing your positive experience with us.
We are delighted to hear that our staff were helpful and were able to resolve the issue with your spins so quickly.
Providing efficient and effective support is very important to us, and we are pleased that we could assist you promptly.
We value your feedback and are committed to ensuring a positive experience for all our players.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Ritesh,
Thank you for reaching out and sharing your experience with us.
We are very sorry to hear this, as we understand how distressing this situation must be.
We provide a range of Safer Gambling tools to help players manage their activity, and our support team is available to discuss these options.
Player well-being is our utmost priority, and we are committed to providing a safe and supportive environment for everyone.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Never know a site to hardly ever give…
Never know a site to hardly ever give bonus on games wouldn't recommend
31 July 2026
Reply from BetMGM UK
Hello Lia,
Thank you for sharing your feedback regarding the bonuses on our games.
We understand that it can be disappointing when the frequency of bonuses does not align with your expectations.
It is important to note that the outcomes of our games, including the awarding of in-game bonuses, are determined by a certified Random Number Generator (RNG) to ensure complete fairness and impartiality for all players.
Our priority remains providing a fair and enjoyable gaming environment for everyone.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
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