Overall good experience but with some of the games especially. Goones treasure quest 3 You can't change the betting stakes from a £ Also I would like to see my balance shown bigger
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Has been great the last few days easy to use and great supports available who aren't all robots. Made 2 small withdrawals & was in my account in few hours however my most recent withdrawal little bigg... See more
Company replied
Wins and bonuses are pretty slim RTP isn't great, so due to this i can't rate any higher than three at the moment. The only reason I have given it a three is based on some of the promotion's and the s... See more
Company replied
I have done the promotional reward and done a withdrawal now my account isn’t moving correct maswell as every game I play has a long delay when play in the casino games
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
BetMGM UK is a premium online betting and gaming brand, brought to you by MGM Resorts International, a global leader in entertainment. At BetMGM UK we bring you the new golden era in betting and gaming entertainment with golden promotions on your favourite sports events, competitive odds, new and exclusive casino games, our supersized jackpot, attractive rewards and bonuses plus, so much more.
Contact info
United Kingdom
- support@betmgm.co.uk
- betmgm.co.uk
3.6
Average
6K reviews
Asks customers to review
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Its a great app with great offers
29 July 2026
Reply from BetMGM UK
Hi Tal,
That's wonderful to hear.
We put a great deal of effort into both our app and our offers, so we're delighted you are enjoying them.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello there,
Thank you for the fantastic feedback.
Swift withdrawals and ensuring our players have fun are two of our highest priorities, so we are delighted to hear this.
Kind Regards,
BetMGM
30£ in 240£ out :))))
29 July 2026
Reply from BetMGM UK
Hi Seweryn,
Fantastic! That's excellent news.
We are delighted to hear about your success.
Kind Regards,
BetMGM
It’s real!
It’s real! It’s working! If you are lucky, then this is the place to cash in🤗 I Bet 👍🏼
29 July 2026
Reply from BetMGM UK
Hello there,
That is wonderful to hear!
We are thrilled you are having such a positive and rewarding experience with us.
Thank you for sharing your enthusiasm, and we wish you the very best of luck.
Kind Regards,
BetMGM
Allowed me to deposit £280 but when I…
Allowed me to deposit £280 but when I won £1000 and tried to withdraw they suspended my account with no warning I have sent appropriate identification and heard nothing can’t log in or anything scamming jokes !!!
29 July 2026
Reply from BetMGM UK
Hello Chloe,
Thank you for reaching out and detailing the issue you have experienced with a withdrawal and account suspension.
We can certainly understand the frustration and concern caused when an account is suspended, especially after a win and during a withdrawal attempt.
Such security reviews are a standard industry practice and a regulatory requirement to protect both the player and the business, and our team works to review submitted documents as quickly as possible.
We are committed to ensuring these verification processes are completed efficiently and that you receive a clear update on the situation.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Good site,easy to deposit and…
Good site,easy to deposit and withdraw,lots of casino games and sport markets,and good sporting odds. More enhanced odds and free spins would make it even better!
29 July 2026
Reply from BetMGM UK
Hello David,
Thank you for this excellent feedback.
We are very pleased to hear that you are enjoying the site, our range of markets, and the ease of making transactions.
Your suggestions regarding enhanced odds and free spins are greatly appreciated.
We are always looking for ways to improve our offering for our players.
Kind Regards,
BetMGM
Easy to deposit and understand terms…
Easy to deposit and understand terms and conditions. Good variety of games and love the little bonus spins
22 July 2026
Reply from BetMGM UK
Hello Teresa,
Thank you for your kind words.
We are delighted to hear you are finding our platform straightforward and are enjoying the variety of games and bonuses we offer.
We appreciate you sharing your positive experience.
Kind Regards,
BetMGM
I've lost faith.
I have become disillusioned with betMGM. I bet mostly on football and during June and July the prices I was getting (including world cup) were almost always inferior to those with other companies I have accounts with.
22 July 2026
Reply from BetMGM UK
Hi William,
Thank you for taking the time to provide your feedback regarding our football pricing during June and July.
It is certainly understandable that finding what you perceive to be uncompetitive prices would lead to disappointment.
We are committed to offering a competitive and enjoyable betting experience for all our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello David,
Thank you, that is wonderful to hear.
We always strive to provide the best possible support, and your feedback is greatly appreciated.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Katie,
That's wonderful to hear!
We're delighted you had a good gaming experience with us.
We look forward to welcoming you back again soon.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Jamie,
We're truly sorry to hear about this concerning issue with your deposit. This is certainly not the experience we want for our players.
When funds are debited from your bank but not immediately credited to your account, it's often due to processing delays with your bank or payment provider.
Please contact our Customer Service team immediately, and we will investigate this for you as a matter of urgency and ensure your funds are accounted for. Thank you for bringing this to our attention.
All the best, BetMGM
Close this account my young son used my…
Close this account my young son used my card close now please or reporting this
28 July 2026
Reply from BetMGM UK
Hello George,
Thank you for bringing this matter to our attention.
We understand this must be a very concerning situation for you.
We take the prevention of underage gambling extremely seriously.
We are fully committed to ensuring a safe and responsible gaming environment.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hi Michael,
That's great to hear, thank you.
We are pleased you find the app straightforward and enjoyable.
We aim to provide the best possible user experience.
Kind Regards,
BetMGM
Reply from BetMGM UK
Hello Matt,
Thank you for your positive feedback.
We are delighted to hear you are finding our platform easy to use and navigate.
Our goal is to provide a seamless and enjoyable experience for all our players.
Kind Regards,
BetMGM
Great experience so far.very happy
28 July 2026
Reply from BetMGM UK
Hi there David,
Thank you for your feedback.
We are absolutely delighted to hear you've had a great experience so far and are very happy.
We are committed to continuously upholding this high standard and ensuring your continued satisfaction.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Decent if a little inconsistent
The daily promotions especially bet boosts are great
The site is still not the easiest to navigate
I’d like to see offers to help us each way punters such as extra places to compete with the likes of Sky Bet
19 July 2026
Reply from BetMGM UK
Hi there Gary,
Thank you for your feedback regarding our daily bet boosts and site navigation.
We understand your enjoyment of our promotions, but also your frustration with navigation challenges and the desire for more each-way offers like extra places to compete with other sites.
We are committed to improving our site's usability and will pass your suggestion for enhanced each-way promotions to our team.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The BetMGM Team
Reply from BetMGM UK
Hi There,
I understand your experience with page loading hasn't been as smooth as it should be, and I appreciate you sharing that feedback.
We're always working to ensure our site runs as efficiently as possible for all our players.
If you ever wish to discuss this further or need any assistance, please don't hesitate to contact our support team directly. We're here to help.
Regards,
BetMGM
Reply from BetMGM UK
Hey there,
Thank you for taking the time to provide your feedback. We understand that the speed of withdrawals is an important part of the customer experience. Our team is continuously working to review and improve the efficiency of our payment processes.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Alexander,
Thank you for the positive feedback. We are delighted to hear that our platform is considered the best available. All current promotions and offers are regularly updated on our website for eligible customers to view.
Kind Regards,
BetMGM.
Reply from BetMGM UK
Dear Joe,
Thank you for your positive comments regarding our games and site integrity. We understand that high-quality entertainment and honesty are crucial for our players. Our team is committed to upholding these standards to ensure a trustworthy and enjoyable experience for everyone.
Kind Regards,
BetMGM.
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