Best Mobile Phone Australia Reviews 

322
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent product quality and wide selection of phones, often available at competitive prices. Many people highlight the fast and efficient delivery service, with orders frequently arriving sooner than expected. Reviewers also appreciate the responsive and helpful communication, noting excellent online support. However, some customers noted concerns regarding customer service, citing rude interactions, slow response times, and difficulties with after-sales support. A few others felt some products were substandard imports or experienced issues like faulty hardware or camera problems shortly after purchase. Some reviewers also mentioned receiving non-local chargers with their imported phones.

What people talk about most

Product

Users describe positive interactions with product, often highlighting excellent quality and great prices.... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing significant... See more

Price

Consumers find price to be ambiguous, with many reviewers praising competitive pricing and good deals, often... See more

Response time

Customers consistently note ambiguous experiences with response times, with some reviewers praising prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication with the shop. Great deal on a genuine product and fast delivery. I'll definitely purchase from them again. They may take some time to respond through Whatsapp but they are gen... See more

Rated 5 out of 5 stars

I made a mistake in ordering the wrong size (256Gb instead of 512Gb) and it was rectified immediately by refunding the wrong order and at the same time processed my new order. I ended up receiving m... See more

Rated 5 out of 5 stars

I have bought the Honor fold phone. The seller was highly responsive to all my queries, Excellent communication, and highly flexible with my request. I will buy mobile phones with the Best Mobile Ph... See more

Rated 5 out of 5 stars

The seller went out of their way to meet me and deliver my order in a nearby station over the weekend. I will definitely recommend to my friends if they are looking for their next tech purchase.


Company details

  1. #6 of 8 best companies in Cell Phone Store

Written by the company

Best Mobile Phone Australia is a pioneering online platform offering a huge collection of unlocked mobile phones from top brands. We have set a benchmark in the industry for selling reliable Xiaomi Australia phones at realizable price and quality. The dual sim phones we sell come with all the specifications you desire at a cheap rate. We have a unique reputation as the provider of Sony phones Australia. We have lakhs of satisfied customers across the country due to our hard work and dedication to bring the best for them. We are one of the recognized platform selling OnePlus Australia mobiles. Every mobile phone lover thinks of our name when they think of buying Samsung mobile phones. Our customer service team is ready to help you pick the right mobile phone as per your requirements. Are you in search of best Android phone? Welcome to our store, we can introduce you to top brands with highly useful specifications.


Contact info

4.2

Great

TrustScore 4 out of 5

322 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(322)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These guys are good and its legitimate. Read below!

For any of you who are skeptical like me because of other sites like Reebelo and Ozmobiles bad reviews.
These guys here are legit.
Two guys working hard.
-Always answering the phone so its real office in Melbourne VIC
-Professional and helpful
-No wall like other companies that dont reply to emails and messages for days.
-Immediate dispatch for me! Same night 9pm.
-Was the cheapest price for me.
Obviously not insanely cheaper but Im sure profit is razor thin.

Definitely give these guys a go.
They work hard for your business.

I bought a Vivo X100 Pro off them.

Please do give them ago.
Not fake. Not dodgy, not lazy.

Keep up the great work bestmobilephone.
You deserve everything good that comes your way.

*Updated*
I ordered on a Friday.
It still moves on Weekend because of DHL Premium Express service.
It came on a Tuesday!
From Hong Kong to Brisbane Logan Village Area (considered regional)
That is insane!

They use DHL express premium service.
DHL hand it over to Australia Post Eparcel.

Minh

22 March 2024
Rated 5 out of 5 stars

Good phone, good price, excellent service and fast delivery

After careful consideration and checking I bought a Xiaomi 13t phone from Best Mobile Phone. They answered my questions about availability clearly and helpfully. After I ordered and paid on Monday afternoon, the phone was quickly dispatched and delivered from Hong Kong to my home on Friday morning that week.
I have bought several impressive Xiaomi phones over the past seven years and this one is very good.
I am pleased to have found bestmobilephone.com.au and would use them again.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I bought the Xiaomi cellphone on the…

I bought the Xiaomi cellphone on the website. The company emailed me and told me the colour I chose was not available anymore. They sent me the grey one instead. The phone was sent out in next day. Shipping was fast. Love the phone. Pretty happy with the purchase. Will definitely come back again.

7 March 2024
Unprompted review
Rated 1 out of 5 stars

'On-line Dubious phone' company

Bought an Oppo Find N3 from the company 'Best Mobile Phone'. After 3 weeks one of the internal screens started to flicker. I wrote to them and returned the phone (undamaged) to them. They didn't even reply to my emails until I asked my Solicitor to send them a stern letter. They just returned the phone with an obvious scratch to the frame and accused me of sending them a self inflicted damaged phone. I am in the process of reporting them to ACCC. I am not a racist, but the people who answered the phone were from India, and kept giving me different mobile no. to ring and different addresses. Sadly, this is a most dodgy company, and I would rather pay more for the phone from a far more reputable company

11 March 2024
Unprompted review
Best Mobile Phone Australia logo

Reply from Best Mobile Phone Australia

Dear Michael,

Hi, We don't mind a 1-star review as long as you give full information.
WE LET PEOPLE DECIDE WHO IS DUBIOUS AND DODGY

You emailed on 20th Jan and said you are facing a problem with your phone.
You got replied in under 2 hours with a return address and confirmed you have a warranty and it will be repaired or replaced with a new one. as long as the cause of damage is not caused by physical damage.

Then it took you 11 days to send the phone back, and you filed for a dispute the same day you sent the phone back to PayPal. before even we can inspect the phone.
so we told you we have a warranty, we told you it will be repaired or replaced as long as damage is not caused by physical force, AND YET YOU FILE DISPUTE BEFORE WE CAN INSPECT IT?
NOW LET PEOPLE DECIDE WHO IS BEING DUBIOUS and DODGY.
PayPal being an international company listened to both parties for weeks and decided in favour of you.
You have filed a dispute in PAYPAL. We were replying to you in PAYPAL.
So don't say you were not getting replies.

We still wish you the best.
We will be waiting for ACCC representatives to contact us and will be fully ready to tell our side of the story.
Like customers, we sellers have rights too.

My Indian colleague who answered your call happens to be an Australian citizen.
Yes, Indian-origin people do live and work in Australia.
He gave another number due to him being in a meeting.
.
Best Regards
Team Best Mobile AU

Rated 5 out of 5 stars

Great company

Great communication and company. Was abit worried ordering my phone as there's a Chinese rom and a global rom when it said product was coming from Hong Kong, but all went well and received the Australian/Global model. Highly recommended

1 February 2024
Unprompted review
Rated 3 out of 5 stars

Generally happy but why a China charger plug?

Happy with my Xiaomi 13tPro phone so far. However, the 120W brand charger that came with it has a China plug, not an Australian one. Come on guys, you're selling products on an Aussie market, you could at least include an adaptor. Now have to find one and being remore that will take me forever.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Super fast delivery!

Super fast delivery!! ordered a phone on Friday morning, got delivered on Monday morning!!
Great service by the online chat representative. Highly recommended.

2 February 2024
Unprompted review
Rated 1 out of 5 stars

The product was out of stock

The product was out of stock. Told me it would restock in 1-2 weeks. 2 weeks of radio silence and only replied 2 days after I sent an email to ask after I had waited for so long. Said the product would "dispatch tomorrow" and then did not get back to me again. It has been over 3 weeks since I placed and paid for my order, but still no product in sight. I even sent messages via Whatsapp but did not receive any helpful information either, and was ignored 3 times for a week. Terrible customer service. What a waste of time.

29 January 2024
Unprompted review
Rated 4 out of 5 stars

Great Price

Very Happy with my purchase, Purchased the Pixel 8 Pro 512 GB for $1750 NZD shipping was extra since the product comes from Hong Kong. Cheapest by a long shot, phone is the global version so it's unlocked. I do find it struggles with reception a bit and 5G in NZ. Company is an online company so I was very sceptical at the start of the purchase thinking it could be a scam. But I was very stoked with the outcome in the end, purchase took about 11 days to arrive to NZ. Product also comes with a free car charger with multiple plug in points. Would 100% purchase from this company again.

30 December 2023
Unprompted review
Rated 5 out of 5 stars

excellent store

excellent store, I ordered a z fold 5 256gb but unfortunately they didn't have it when I made the purchase, in compensation they upgraded me to 512gb, and the delivery time was fast, only 2 weeks at Christmas time. Excellent customer service, very fast using WhatsApp. very happy original equipment, it will be my smartphone purchase store.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Smooth ordering process

Smooth ordering process. Even though the mobile I ordered was out of stock initially, I was updated about the status and fedex delivery was very fast. got the phone within 7 business days.
Response on the queries were fast too. Hope they continue with the same level of service & quality.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

A one stop shop

This is my one stop shop for all phones Sony. As a loyal user, and considering how hard they can be to find especially since stopping main sales in Australia, I have just purchased my 5th phone from this company. I have a bad habit of smashing phones which sux for me but luckily this site is probably the cheapest around, delivery is always about 5-7 day turn around and they don't give you BS stories if something is wrong or out of stock. Very honest, very reliable. I'll be back for my 6th Sony when and if I smash this one. Thanks beastmobile!! You guys rock!!!

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful support

Recently had a fantastic experience with the company's chat support. Not only were they quick to respond, but they also went above and beyond by sending me the case I needed for free. Their exceptional customer service has definitely earned them a glowing review in my book. Kudos to the team for making my experience a positive one!

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed.

Great price on Sony Xperia 1V - not available in Australian Stores
Agger was great and replied quickly. Phone was sent quickly and packed very securely. :D

Alan

29 September 2023
Unprompted review

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