Bestdvdshop Reviews 

381
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Customers often praise the store for offering hard-to-find DVDs and rare box sets that are simply unavailable anywhere else on the market. Consumers also appreciate the great product quality, reasonable prices, and careful packaging once the physical items finally arrive safely at their doors. Some reviewers were not happy with communication issues, long waiting times, and exceptionally slow response times from the support team. People frequently mentioned that order statuses remain stuck on processing for many weeks, leaving buyers anxious and without proper tracking updates. Others noted that the website could benefit from better features to manage delivery expectations during busy periods.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order tracking and delivery timelines. Many consumers report that... See more

Product

Customers report general satisfaction with the product offerings, highlighting the availability of rare and... See more

Response time

Consumers express deep frustration and disappointment regarding the slow response times and lack of... See more

Website

Customers consistently note negative experiences with website, pointing out that pages fail to load or the... See more

Customer communications

Clients share negative opinions on contact, frequently expressing frustration over a total lack of response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order Number: #251006-051014-9581 Order place 6th October as of writing this its the 18th of October. My order is still set as processing and I have contacted twice and received no information... See more

Company replied

Rated 4 out of 5 stars

After previous complaints which I have now deleted it is only fair to write a positive response. I waited longer than expected but my dvd that cannot be bought anywhere has now arrived. I love this Ch... See more

Company replied

Rated 4 out of 5 stars

I was looking to buy some DVDs and found this site via Google I think. The prices are really good and there a quite wide range of titles, to suit all tastes. I bought M3GAN 2.0 and I did have a wonder... See more

Rated 4 out of 5 stars

I got my items and they are all in great condition the artwork is good as well. I'm going to give them another go. As long as they communicate better on there website

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(381)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very happy with my experience of…

I was very happy with my experience of this company. I ordered two films in August 2024 that I saw on Netflix but was unable to buy anywhere else as physical copies (I'm a film collector so I prefer hard copies, if possible). The films I bought were an excellent price, the process to purchase them was easy, they arrived in good time, and the quality was excellent! Thankyou!

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Top quality and competitive price

I received the DVDs promptly and in excellent condition. It is reassuring to be able to pick up films the are not obtainable through mainstream outlets. Completely satisfied.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Magical Kingdom of DVDs

This company is amazing!! It sells DVDs of whatever you can dream of. Films and TV shows that don't have enough DVDs and have never been released on DVD before. Or if you're really lucky, you dream compilations of your favourite shows. It's like magic.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase from…

Very happy with my purchase from Bestdvdshop fast delivery and well presented product movies and tv series that aren’t released on physical format this place is a great stop to pick up actual physical media

16 March 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this seller

Ordered and paid for a dvd on the 02/04/25 received a confirmation email immediately.
Order number:250402-113653-5629
Sent an email asking for confirmation of dispatch on 08/04/25, no response.
Sent a further email on 10/04/25 again no response.
Have sent another email today asking to cancel the order.... no response
They charge for tracked postage but dont provide a tracking number
Utterly disgusting customer service.
Dont waste your time or money with this company.

10 April 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

you did not pay for your item why would we ship it ?

this is a fake review guys

Rated 5 out of 5 stars

Great for hard to get DVD's

I have been looking for these DVD's for ages. There was about a month gap from ordering before they were shipped. I emailed the store asking about it and they said they were busy but had my order. The reply email came back within about 15 min of my email. Really fast reply and I was very happy with the response. The DVD's arrived about a week after they were sent which is fast as I live in Australia. Have been enjoying myself watching the Grand Tour. Will definitely be using this shop again

3 February 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 5 out of 5 stars

Fantastic shop

Fantastic shop. Releases dvds earlier than anyone else. Good quality and packaging. Call me old fasioned but I love my dvd library

26 February 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 5 out of 5 stars

Great service excellent quality dvds…

Great service excellent quality dvds Great prices and get latest new movies
Never had any problems with the service received
Thank you keep up the good work

25 February 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

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