Bestdvdshop Reviews 

381
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Customers often praise the store for offering hard-to-find DVDs and rare box sets that are simply unavailable anywhere else on the market. Consumers also appreciate the great product quality, reasonable prices, and careful packaging once the physical items finally arrive safely at their doors. Some reviewers were not happy with communication issues, long waiting times, and exceptionally slow response times from the support team. People frequently mentioned that order statuses remain stuck on processing for many weeks, leaving buyers anxious and without proper tracking updates. Others noted that the website could benefit from better features to manage delivery expectations during busy periods.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order tracking and delivery timelines. Many consumers report that... See more

Product

Customers report general satisfaction with the product offerings, highlighting the availability of rare and... See more

Response time

Consumers express deep frustration and disappointment regarding the slow response times and lack of... See more

Website

Customers consistently note negative experiences with website, pointing out that pages fail to load or the... See more

Customer communications

Clients share negative opinions on contact, frequently expressing frustration over a total lack of response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order Number: #251006-051014-9581 Order place 6th October as of writing this its the 18th of October. My order is still set as processing and I have contacted twice and received no information... See more

Company replied

Rated 4 out of 5 stars

After previous complaints which I have now deleted it is only fair to write a positive response. I waited longer than expected but my dvd that cannot be bought anywhere has now arrived. I love this Ch... See more

Company replied

Rated 4 out of 5 stars

I was looking to buy some DVDs and found this site via Google I think. The prices are really good and there a quite wide range of titles, to suit all tastes. I bought M3GAN 2.0 and I did have a wonder... See more

Rated 4 out of 5 stars

I got my items and they are all in great condition the artwork is good as well. I'm going to give them another go. As long as they communicate better on there website

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(381)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Looking for certain Dvds everywhere and…

Looking for certain Dvds everywhere and stumbled across this site, fantastic value for money, as I prefer having a physical copy, because when sky etc goes down at least you can still enjoy a good quality film( if you have a dvd player it helps also ) my daughter was pleased with her dad's, thumbs up from her. Thankyou

20 January 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 5 out of 5 stars

Wasn’t sure about what I’d receive but…

Wasn’t sure about what I’d receive but saw it had good reviews. Got the dvds and the recording quality is really good so I was thoroughly impressed and will order from them again. Happy that they had things you can’t get elsewhere like the Wallace and gromit new one and big break.

24 February 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 5 out of 5 stars

Great site

Great site, lots of titles I've not seen anywhere else.

24 February 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 5 out of 5 stars

pleased with my purchase

Very pleased with my purchase and delivery. I will definitely purchase again.

26 November 2024
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 5 out of 5 stars

Excellent service

Excellent service, I had been looking for a particular dvd on numerous sites to no avail, I actually stumbled across Bestdvdshop by accident and what do you know I found the item I had been looking for , for the past couple of months. It's now in my possession a week after payment we did have a glitch as I thought i had made through PayPal. Once this was sorted great service. I wish they would take money through paypal

20 February 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 5 out of 5 stars

This is the second time I have purchased DVDs

This is the second time I have purchased DVDs from this company. Great prices and great quality. I just love having a physical copy of a film than having to rely on streaming and a being reliant of a good internet connection.

Just one thing I would like to know, would it be possible to have the option of Blu-Ray or even 4K if they are available?

24 February 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

thank you for your honest review

Rated 1 out of 5 stars

Undoubtedly Counterfeit DVDs

As many reviewers have already warned, this is a website obtaining illegal downloaded versions of films and programmes (from streaming services) which are burnt onto playable DVDs.

The item comes shrink-wrapped and looks like a brand new DVD - which it is. However when you look closely at the cover artwork and the DVD printing, you see the quality just isn't there and when you play the DVD, the starting menu even has their details on it. So the DVD is new but undeniably counterfeit and of poor quality.

Based on other reviews saying the same, I imagine they will call this a fake review or ask me to remove the review then when I ignore the request and Trustpilot subsequently close the request, they will copy and paste the history as a response as if it in some way shows the review as being fake or dishonest.

If you do order, you will get an email afterwards offering you a £5 voucher for their shop to leave a positive review - so beware the positive reviews as they are most likely people happy with fake DVDs who just want a free DVD.

Oh, and they also emailed to ask if anyone had access to a particular streaming service they were willing to share for a fee. Further supporting the already undeniable evidence of counterfeit products. You could even get Bridget Jones Mad About the Boy the Monday after release . . .

It's annoying Trustpilot don't allow the uploading of images as I'd be able to show you my order confirmation (as they will probably say this is a Fake Review), the emails about service sharing and Bridget Jones new film, and a screenshot of the DVD menu with their name on!

You have been warned.

** UPDATE **
As suspected, the company has reported my review for containing defamatory content and Trustpilot are treating to remove it. I have provided them will all the evidence to support this review - in great detail - so lets see if it makes it way back to being visible or if they cancel it as requested by the company.

20 January 2025
Unprompted review
Rated 5 out of 5 stars

100% recommend BESTDVDSHOP!

Sometimes MOD DVD companies can be sketchy or really low end. This is NOT the case with BESTDVDSHOP. I'm happy to report that my films arrived across the pond in the US and the transfer quality and case art were both top notch.

27 November 2024
Unprompted review
Rated 5 out of 5 stars

I bought 4 dvds that I though…

I bought 4 dvds that I though impossible to own from here, I love to have physical copies of stuff I love, the quality is great, immaculate condition, would recommend without question. Quick delivery, great prices.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

It was good communication with them

It was good communication with them. Speed delivery. I was very happy with my other dvds. No damages, no scratch or marks on the dvds. Highly recommend to people. Keep the good work up.
Thank you, kind regards.

3 February 2025
Unprompted review
Rated 1 out of 5 stars

Placed an order at the end of November…

Placed an order at the end of November 2024 and still waiting despite the payment being taken from my bank account in December. Utterly disgraceful service verging on theft!

28 November 2024
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

item shipped https://www.royalmail.com/track-your-item#/tracking-results/TQ672002798GB

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