Bestdvdshop Reviews 

381
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Customers often praise the store for offering hard-to-find DVDs and rare box sets that are simply unavailable anywhere else on the market. Consumers also appreciate the great product quality, reasonable prices, and careful packaging once the physical items finally arrive safely at their doors. Some reviewers were not happy with communication issues, long waiting times, and exceptionally slow response times from the support team. People frequently mentioned that order statuses remain stuck on processing for many weeks, leaving buyers anxious and without proper tracking updates. Others noted that the website could benefit from better features to manage delivery expectations during busy periods.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order tracking and delivery timelines. Many consumers report that... See more

Product

Customers report general satisfaction with the product offerings, highlighting the availability of rare and... See more

Response time

Consumers express deep frustration and disappointment regarding the slow response times and lack of... See more

Website

Customers consistently note negative experiences with website, pointing out that pages fail to load or the... See more

Customer communications

Clients share negative opinions on contact, frequently expressing frustration over a total lack of response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order Number: #251006-051014-9581 Order place 6th October as of writing this its the 18th of October. My order is still set as processing and I have contacted twice and received no information... See more

Company replied

Rated 4 out of 5 stars

After previous complaints which I have now deleted it is only fair to write a positive response. I waited longer than expected but my dvd that cannot be bought anywhere has now arrived. I love this Ch... See more

Company replied

Rated 4 out of 5 stars

I was looking to buy some DVDs and found this site via Google I think. The prices are really good and there a quite wide range of titles, to suit all tastes. I bought M3GAN 2.0 and I did have a wonder... See more

Rated 4 out of 5 stars

I got my items and they are all in great condition the artwork is good as well. I'm going to give them another go. As long as they communicate better on there website

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(381)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A decent seller

I have ordered several items from this site, none of which had been given physical releases anywhere else. I like proper DVD copies. The quality of the discs was great and my orders were filled swiftly. I would use this website again.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

I ordered squid games 2 dvd

I ordered squid games 2 dvd. recently. The quality was amazing. Was very impressed that I have just ordered series 3 . Which am waiting to be delivered soon. This company are trustworthy I will keep buying dvds in the future. I would definitely recommend.
Great company 👍😊

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Superb

Product arrived quickly and as described. Great shop for finding series that are not out on DVD anymore. DVD plays as should. Would highly recommend.

6 June 2025
Unprompted review
Rated 3 out of 5 stars

Almost very good but…..

***update, so i have edited my review to be fair to the company, they replied back to my query very swiftly and has been amicably settled, i do not have an issue with their products if advertised correctly.

…..Very disappointed, as some reviews have mentioned, you do not always receive an original dvd, i have received 3 dvd’s, clearly look like reprints, not yet checked quality, but not holding my breath!!

Yes they were an ok price (probably could have paid a little bit more but got originals on selling sites) but to sell an item as brand new sealed isn’t exactly correct.

You should make it clear 100% what the customer will receive.

I have emailed the company, but are yet to receive a response.

30 June 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

CUSTOMER EXPLAINED ONCE REFUND IS RECEIVED THEY WOULD REMOVE THE REVIEW

THIS HAS NOT BEEN REMOVED

REFUND HAS BEEN GIVEN
review needs to be removed

Rated 5 out of 5 stars

AMAZING PRICES!

AMAZING PRICES! AMAZING MOVIES! AMAZING SERVICE! THE BEST DVD-SHOP ON EARTH! 🌍 🌍🌍🌍🌍

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of Titles

Bestdvdshop is great for buying the DVDs you just can't buy anywhere else. I bought Clarkson's Farm on DVD which isn't available anywhere. It arrived safely and the price was reasonable. I would always visit this website for the hard to find titles and would recommend.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Best Dvd Shop

Excellent service from Best Dvd Shop, i have made many purchases and have never been disappointed. Adolescence is such a great series i just had to have it on Dvd.
Highly recommend

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service thank you

Excellent service thank you, great to find the DVD I had sought and the cost and service were really good, arrived faster than expected. I'll certainly use again.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent in all aspects

Not only do they have an extensive stock but it comprises all genres. Added to which their service is friendly and professional with a good dollop of efficiency. Cannot recommend them highly enough.

3 April 2025
Unprompted review

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