Bestdvdshop Reviews 

381
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Customers often praise the store for offering hard-to-find DVDs and rare box sets that are simply unavailable anywhere else on the market. Consumers also appreciate the great product quality, reasonable prices, and careful packaging once the physical items finally arrive safely at their doors. Some reviewers were not happy with communication issues, long waiting times, and exceptionally slow response times from the support team. People frequently mentioned that order statuses remain stuck on processing for many weeks, leaving buyers anxious and without proper tracking updates. Others noted that the website could benefit from better features to manage delivery expectations during busy periods.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order tracking and delivery timelines. Many consumers report that... See more

Product

Customers report general satisfaction with the product offerings, highlighting the availability of rare and... See more

Response time

Consumers express deep frustration and disappointment regarding the slow response times and lack of... See more

Website

Customers consistently note negative experiences with website, pointing out that pages fail to load or the... See more

Customer communications

Clients share negative opinions on contact, frequently expressing frustration over a total lack of response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order Number: #251006-051014-9581 Order place 6th October as of writing this its the 18th of October. My order is still set as processing and I have contacted twice and received no information... See more

Company replied

Rated 4 out of 5 stars

After previous complaints which I have now deleted it is only fair to write a positive response. I waited longer than expected but my dvd that cannot be bought anywhere has now arrived. I love this Ch... See more

Company replied

Rated 4 out of 5 stars

I was looking to buy some DVDs and found this site via Google I think. The prices are really good and there a quite wide range of titles, to suit all tastes. I bought M3GAN 2.0 and I did have a wonder... See more

Rated 4 out of 5 stars

I got my items and they are all in great condition the artwork is good as well. I'm going to give them another go. As long as they communicate better on there website

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

381 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.5

All reviews

(381)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Ordered two DVD’s. Little slower delivery than I would have liked but I understand they have now improved their system. New still wrapped DVD’s arrived as ordered and at a great price. Would highly recommend.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

I read a review by Mike B which seems…

I read a review by Mike B which seems to create some misinformation, I’ve used this site and so have my friends and family Andre I recommended it, first thing is the good value, the second is for a lot of collectors, some titles are impossible to get, this company help and they always work perfectly.

If you read the website which Mike obviously didn’t, it explains clearly what you are receiving, a product that works and one where effort has been made to create a version to fit into any collection, nowhere does it claim to be reselling or selling new official branded dvds, nowhere does it mislead you, the only way you can get what you don’t expect is by not reading or paying attention, harsh but true, it’s unfair to react so toxically when it’s not their mistake.

Great place, great delivery, great help

8 August 2025
Unprompted review
Rated 5 out of 5 stars

My go to company for dvds

I have bought dvds from this company that I haven't been able to find anywhere else. I have always been pleased with my purchases which are very well priced and despatched quickly.

6 December 2024
Unprompted review
Rated 4 out of 5 stars

I was seeking films

I was seeking films, I could only buy from netflix, I'd bought a couple.
Then I started getting, only TV soaps, which I have no interest in.
The films I'd like to buy, "the mother" 6triple8", but I only got offered books or TV soaps.

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Counterfeit Disney dvds

They just sold me a fake Disney dvd, but under the guise it was new and original. ignoring my emails. Reports made to police and Bank. Now I'm going to Disney as they'll investigate this further.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Best DVD Shop supplied me with two films I'd been wanting for ages. Plus a third one I decided to take a punt on and really enjoyed. Very competitive pricing, swift delivery, quality packaging, and all play extremely well. A fantastic amenity - thank you :-)

27 May 2025
Unprompted review

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