Bestdvdshop Reviews 

381
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Customers often praise the store for offering hard-to-find DVDs and rare box sets that are simply unavailable anywhere else on the market. Consumers also appreciate the great product quality, reasonable prices, and careful packaging once the physical items finally arrive safely at their doors. Some reviewers were not happy with communication issues, long waiting times, and exceptionally slow response times from the support team. People frequently mentioned that order statuses remain stuck on processing for many weeks, leaving buyers anxious and without proper tracking updates. Others noted that the website could benefit from better features to manage delivery expectations during busy periods.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order tracking and delivery timelines. Many consumers report that... See more

Product

Customers report general satisfaction with the product offerings, highlighting the availability of rare and... See more

Response time

Consumers express deep frustration and disappointment regarding the slow response times and lack of... See more

Website

Customers consistently note negative experiences with website, pointing out that pages fail to load or the... See more

Customer communications

Clients share negative opinions on contact, frequently expressing frustration over a total lack of response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order Number: #251006-051014-9581 Order place 6th October as of writing this its the 18th of October. My order is still set as processing and I have contacted twice and received no information... See more

Company replied

Rated 4 out of 5 stars

After previous complaints which I have now deleted it is only fair to write a positive response. I waited longer than expected but my dvd that cannot be bought anywhere has now arrived. I love this Ch... See more

Company replied

Rated 4 out of 5 stars

I was looking to buy some DVDs and found this site via Google I think. The prices are really good and there a quite wide range of titles, to suit all tastes. I bought M3GAN 2.0 and I did have a wonder... See more

Rated 4 out of 5 stars

I got my items and they are all in great condition the artwork is good as well. I'm going to give them another go. As long as they communicate better on there website

Company replied



Contact info

3.5

Average

TrustScore 3.5 out of 5

381 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(381)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought 'After Life' full series 1

Bought 'After Life' full series 1, 2 and 3 advertised as new. Received a clearly preowned or not new copy in my opinion with pictured side ink coming off at just a touch, not new or sealed. I have to say it played brilliantly although end writing was in Chinese. I did query this and was instantly refunded and told to 'find another supplier' and subsequently blocked from that site !!

bestdvdshop

Tue 22 Jul, 16:58

4 September 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

.

Rated 1 out of 5 stars

Keep away

I ordered a Blu-ray on July 18, and about 10 days later it was shipped. Since August 1, the track and trace has said that it is on its way, but it has still not been received in Denmark.
I have contacted customer service several times, and they were not very helpful. My last email to them was after, at their request, I contacted PostNord, and all they could tell me was that they had not yet received the package.
I have now written to them 3 times within the past week without getting a single reply.
I cannot recommend using this website. They are unwilling to help the customer who has been waiting more than 4 weeks for a package from England. It should have arrived within a maximum of 7 days.
They also claim that it is PostNord’s responsibility that the package is lost, even though PostNord has not yet received it.
Luckily, I didn’t pay very much, but it’s clear that I’ve lost that money.

26 August 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

your order is with your postal company chase them up thanks

Rated 5 out of 5 stars

Amazing company

Amazing company, the quality of the DVDs are so good, super quick delivery, I have ordered a few times abd the service is spot on every time, thanks team

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Good customer service

Good customer service I had issue with dvd and it was sorted out which was brilliant good dvds for good price had good copy of DVDs good shops so helpful and I had issue with dvd but sorted out and refund thank you for good service

16 August 2025
Unprompted review
Rated 1 out of 5 stars

Sound quality was awful


Sound quality was awful. Sounded like it was recorded in a goldfish bowl.
Ig has this weird centurycity logo constantly bouncing around the screen
and the colours are really washed out !
Was a present. I felt so embarrassed. Person going to wait for the genuine dvd to come out. Never ordering from this company again and want a refund.

15 August 2025
Unprompted review
Bestdvdshop logo

Reply from Bestdvdshop

;

Rated 1 out of 5 stars

Ordered the whole The Osbournes dvd…

Ordered the whole The Osbournes dvd collection even though i have 1st,2nd and 2.5 on dvd.

Received reprinted covers of the original covers i put them side by side and you can see the difference in clarity,blatant reprints and the discs afe blue underneath because they dvd-rw rewriteable discs not the grey/silver of real dvds.

I do not like leaving negative reviews but because i have paid £49 im not at all happy.

I even sent an email on wednesday to ask if my item was posted as i bought it on monday as was 48 hour postage and the tracking was not updated and i got...

'Item has been updated' as a reply.

Not real manners to customers or anything but if trustpilot wish to see my photos showing these are blatant copies compared to the real genuine ines i have photos side by side of the genuine version dvd cases and discs next to these dvd rw copies.

Will happily show trustpilot this is not a fake review like so many claims i have read so happy to help trustpilot on this one an prove its genuine 😁👍🏻.

Seller has flagged my review for apparently containing 'defamatory content' what a load of rubbish hahaha.

Like i said i will send pictures of these counterfeit goods to trustpilot and report to trading standards.

I also just received an email from them saying 'refunded remove the review'.

Hahaha no i do not think so this will go to trading standards and trust pilot as proof and i have not had an email notifying me of a refund and your not going to try and say you will give my money back so i remove your review,the emails and these pictures are going to trading standards and trust pilot!!!

Bestdvdshop flagged this review for containing harmful or illegal content...The only illegal content is what you sold me and nothing illegal or harmful about this review at all!!!

Many have left 1 star reviews and the company has flagged all the 1 star posted reviews for for containing defamatory content.

Best Dvd shop have now closed their website,so much for being innocent.
And
Bestdvdshop apparently believes my review was meant for another business. Nope...

Definately ordered from you,i have all emails from you asking to remove this review,my email order number and the actual counterfeit goods...

I have reported to the bank,action fraud police and trading standards,the truth hurts obviously.

If trust pilot want to see my 'bestdvdshop.co.uk' order confrimation email with order number '250803-105608-2315' then i will happily show them.

I have sent this and the images of the counterfeit goods to my bank,action fraud police and also trading standards.

This is a genuine review of bestdvdshop.co.uk who has took their website offline and any negative review they flag as they do not want a bad name for counterfeit goods and being exposed!

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic site for DVD lovers

I have made a number of purchases over the last few months, including Beverly Hills Cop: Axel F, Luther: Fallen Sun, Adolescence, the latest Mission: Impossible film (before it was even released in cinemas) and Afterlife Series 1-3 and I am currently awaiting delivery of the new Superman film. I have found the availability, especially of Netflix productions, superb and the service of high quality. I have no complaints and would recommend this site to any lovers of DVD not wishing to stream, as I am. Thank you.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Great resource

This is a great site that I really appreciate. Lots of niche TV that you just won't be able to find anywhere else. Staff are also very helpful and always respond to my requests.

10 August 2025
Unprompted review

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