Belvilla Reviews 47,411

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent location of the accommodations, often highlighting their proximity to attractions, public transport, and local amenities like shops and cafes. The facilities are consistently described as great, clean, and well-equipped, with many appreciating comfortable beds, spacious layouts, and useful amenities such as kitchens and parking. Reviewers also commend the staff for being friendly, helpful, and responsive, often going the extra mile to ensure a pleasant stay. However, some customers experienced significant issues with the booking process, including unexpected additional fees, unconfirmed reservations upon arrival, or difficulties contacting support. A few other people also felt that while the overall quality was good, some minor aspects like uncomfortable pillows, lack of certain amenities, or noise from nearby establishments could be improved.

What people talk about most

Location

Customers consistently note positive experiences with location, frequently describing it as perfect, great,... See more

Facilities

Reviewers highlight positive aspects of facilities, often noting that apartments are well-appointed, clean,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and responsiveness. Many... See more

Quality

Users describe positive interactions with quality, frequently highlighting the cleanliness and comfort of the... See more

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The flat is located in Montmartre in what can best be described as the fabric district - including a five-story fabric store at the corner of Pierre Picard. Just a short walk to Sacre Coeur, we found... See more

Company replied

Rated 4 out of 5 stars

Physical layout was great with 4 bedrooms! Need to buy own paper towel, toilet paper, washer detergent. Check in system required you to get a key from a second location - which was a bit of a nuisan... See more

Company replied

Rated 4 out of 5 stars

We were a family of seven including children. Sleeping arrangements were good. Kitchen well equipped. Neighborhood is quiet and enjoyable to walk. Had a few toys available which was appreciated by... See more

Company replied

Rated 4 out of 5 stars

The apartment is great and great location and the owners are very friendly. Car parking can be directly outside the apartment but I wouldn't recommend using it as it is under a tree and your car wil... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

47K reviews

5-star
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Asks customers to review

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Rated 5 out of 5 stars
Belvilla logo

Reply from Belvilla

Hi,

Thank you for your lovely review!

We are happy to hear that you enjoyed the clean and neat apartment, as well as the convenient location close to restaurants and the Metro.

We appreciate your good humor regarding the spiral staircase — it certainly can be a workout, but we are glad you were able to see the positive side of it!

Thank you again for sharing your experience, and we hope to welcome you back in the future.

~Lene

Rated 5 out of 5 stars
Belvilla logo

Reply from Belvilla

Hi,

Thank you very much for your wonderful feedback! We are delighted to hear that you enjoyed the apartment and the location so much. We hope to welcome you again soon and provide you with another pleasant stay.

~Adam

Rated 5 out of 5 stars

Fantastic cottage near the village

Fantastic cottage near the village, great and responsive hoste.

21 May 2026
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Reply from Belvilla

Hi,

We are delighted to hear that you enjoyed the cottage and the responsiveness of the host. Such positive feedback motivates us and our partners to continue doing our best to provide unforgettable holiday experiences. Thank you for sharing your experience with us!

~Mark

Rated 5 out of 5 stars

The apartment location was perfect

The apartment location was perfect. Close enough to Adenau, all of it's highlights and nightlife, but nestled up on the hills that it was quiet and serene.
Really well appointed, with plenty of space to relax and a lovely balcony for eating al fresco

20 May 2026
Belvilla logo

Reply from Belvilla

Hi,

We are delighted to hear that you enjoyed the apartment's location and the peaceful setting on the hills. It's wonderful that you appreciated the spaciousness and the lovely balcony for dining al fresco, indicating the apartment met your needs. Thank you for sharing your positive impressions with us.

~Eva

Rated 5 out of 5 stars

Clean and Breathtaking

The unit was very clean and the view from the patio was breathtaking!

23 May 2026
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Reply from Belvilla

Hi,

We are delighted to hear that the unit was clean and you enjoyed the breathtaking view from the patio. Moments like these truly make a holiday special!

~Sam

Rated 5 out of 5 stars

Right next to the action

Right next to the action. Can be a bit noisy at night. The place does not have kitchen appliances or sink. Does have a kettle. Place is clean and comfortable. Place is secure. There is a small safe. I would recommend to anyone who is staying in Split.

16 May 2026
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Reply from Belvilla

Hi,

Thank you for your kind recommendation and detailed description of the accommodation. We are very pleased to hear that you appreciated the cleanliness, comfort, and security of the place. The central location surely offers many opportunities to enjoy the vibrant nightlife of Split. We hope you fully enjoyed your stay and look forward to welcoming you again on future trips.

~Sam

Rated 4 out of 5 stars

Good

Good and cozy

19 May 2026
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Reply from Belvilla

Hi,

Thank you very much for your kind words! We are delighted to hear that you found your stay pleasant and cozy. We look forward to welcoming you again soon to provide you with another wonderful experience

~Adam

Rated 5 out of 5 stars

Fantastic Paris apartment

The apartment was clean, spacious, and equipped with all amenities. The location was perfect. Close to shopping, groceries, bars, and restaurants. Booking was easy and check in and check out were very easy. Communication fantastic.

21 May 2026
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Reply from Belvilla

Hi,

Thank you for your wonderful review! We’re delighted to hear that you found the apartment clean, spacious, and well equipped, and that the location was perfect for your needs.

It’s also great to know that you found the booking process, check-in and check-out, and communication smooth and easy. We appreciate your kind words and hope to welcome you again in the future!

~Oliver

Rated 5 out of 5 stars

Very nice

Very nice, spacious and well equipped.

21 May 2026
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Reply from Belvilla

Hi,

Thank you for your kind review! We’re very pleased to hear that you found the accommodation very nice, spacious, and well equipped.

We appreciate your feedback and hope to have the pleasure of welcoming you again in the future!

~Oliver

Rated 1 out of 5 stars

Its been an absolute nightmare

Its been an absolute nightmare. I booked a hotel room last September 2025 for a 1 night stay in Cardiff on 16th June 2026. I booked through Vrbo and the host was Brlvilla by OYO. I paid the deposit and waited for an invoice to pay on 5th May. Nothing came. I have contacted vrbo 3 times now and they have contacted Belvilla who promised to contact me or send an invoice for the final payment. They have done neither. I have rung the hotel and they do not have a booking for me. There is a concert in the City and nearly all hotels are full. On their direct website they are offering the same room nearly triple the price but the hotel is full!!
Absolutely no customer service from them, been totally ignored and lied too. Whole stay has been ruined as I booked another room in same hotel for our friends through Booking.com and this has been confirmed by the hotel. There was only 1 room left on Vrbo which was why I had to go to another agent. So 1 couple has a room and we dont!!
I have given more info to Belvilla after their response below but have still heard nothing from them.

22 May 2026
Unprompted review
Belvilla logo

Reply from Belvilla

Hi,

Thank you for sharing your feedback, and we’re very sorry to hear about the stress and inconvenience this situation has caused you.

We understand how disappointing it must be, especially given the limited availability in Cardiff during the event period.

At the moment, we are unable to locate your booking with the details provided. Kindly share your correct booking number and any related confirmation details so we can investigate this further and assist you as quickly as possible.

~Oliver

Rated 5 out of 5 stars

great location

great location! next to a lot of vintage stores and cute cafes. The place was a little small but super cute and clean.

13 May 2026
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Reply from Belvilla

Hi,

Thank you for your lovely review! We are so happy to hear that you enjoyed the great location and had fun exploring the nearby vintage stores and cozy cafés.

We also appreciate your kind words about the apartment being clean and charming. Although compact, we’re glad you found it comfortable and welcoming.

We hope to have the pleasure of hosting you again in the future!

~Camila

Rated 5 out of 5 stars
Belvilla logo

Reply from Belvilla

Hi,

Thank you for your kind feedback. We are delighted to hear that you experienced excellent service during your stay.

Your appreciation means a lot to us, and we look forward to welcoming you again in the future.

~Oliver

Rated 5 out of 5 stars
Belvilla logo

Reply from Belvilla

Hi,

Thank you for your feedback and suggestion. We appreciate you highlighting the importance of fitted bottom sheets for added comfort and convenience during the stay.

Your feedback has been noted and will be shared with the relevant team for consideration as we continuously work to improve the guest experience.

~Clara

Rated 5 out of 5 stars

Everything was really great

Everything was really great! The only bill I have is the phone number they give you to WhatsApp with any questions. Nobody answers, would suggest they figure that out, but otherwise it was all wonderful.

21 May 2026
Belvilla logo

Reply from Belvilla

Hi,

Thank you for your wonderful feedback. We are delighted to hear that you had such a great overall experience and enjoyed your stay.

We appreciate you pointing out the difficulty in reaching support via the WhatsApp contact number. Your feedback has been noted and will be shared with the relevant team for review, as we aim to ensure smooth and reliable communication for all guests.

Thank you again for sharing your experience, and we hope to welcome you back in the future.

~Emma

Rated 4 out of 5 stars

Great walkable location

Great walkable location. Quiet at night. The hosts were very responsive. Beds were uncomfortable but not a complete deal breaker. There was a badly broken floor board that was a potential trip hazard if you weren’t careful. All in all it was a nice stay.

18 May 2026
Belvilla logo

Reply from Belvilla

Hi,

Thank you for your feedback and for highlighting the great location and responsiveness of the hosts. We’re pleased to hear you had an overall nice stay and enjoyed the quiet surroundings.

We appreciate you bringing the concerns regarding the bed comfort and the damaged floorboard to our attention. Please be assured that this has been shared with the relevant team so it can be looked into and addressed appropriately, as guest safety and comfort are very important to us.

We hope to have the opportunity to welcome you again in the future.

~Lene

Rated 5 out of 5 stars

The house

The house, pool and gardens were beatified. Couldn’t have asked for more.
The drive up to the house was challenging, 15 minutes from Sayalonga on narrow roads quite high st no more than 15mph.

13 May 2026
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Reply from Belvilla

Hi,

We are very pleased to hear that you enjoyed the house, pool, and gardens and had a wonderful stay. We understand that the drive on the narrow and winding roads, especially at higher elevation with a slow speed limit, can be challenging. Thank you for sharing these details with us as they help future guests prepare better. If you have any further comments or questions regarding your booking, please feel free to provide your booking number so we can assist you in the best possible way.

~Carl

Rated 5 out of 5 stars

Rent here when in Paris!

The company was always good to response and give direction. We got exactly what we thought.

19 May 2026
Belvilla logo

Reply from Belvilla

Hi,

We are very pleased to hear that you were satisfied with our service and that everything met your expectations. We place great importance on providing our guests with clear information and support to ensure a pleasant stay. Your positive feedback motivates us to continue doing our best to offer future guests a smooth and enjoyable booking experience. Should you have any further questions or requests in the future, we are always happy to assist you.

~Sam

Rated 4 out of 5 stars

Generally ok

Generally ok, communication could’ve been a little better and compared to say Airbnb not quite as user friendly.

17 May 2026
Belvilla logo

Reply from Belvilla

Hi,

Thank you for your feedback. We understand that smooth communication and a user-friendly platform are very important to make your booking process as pleasant as possible. Your comments help us continuously improve our services.

~Adam

Rated 4 out of 5 stars
Belvilla logo

Reply from Belvilla

Hallo,

Es freut uns sehr zu hören, dass alles getan wurde, um Ihren Aufenthalt so angenehm wie möglich zu gestalten. Wir legen großen Wert darauf, dass unsere Gäste eine wunderbare Zeit bei uns verbringen und schätzen Ihr Feedback sehr.

~Sam

Rated 4 out of 5 stars

Apartment was very comfortable

Apartment was very comfortable

16 May 2026
Belvilla logo

Reply from Belvilla

Hi,

We are very pleased to hear that you found the apartment very comfortable. We place great importance on ensuring our guests feel at ease and enjoy a pleasant stay. Thank you for sharing your experience with us, and we hope to welcome you again soon.

~Mark

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