Belfast International Airport Reviews 

I avoid Belfast International at all costs. However, I had to use it yesterday coming from London, Gatwisk. Same old problem. Arrived very late last night and waited over 45 minutes to get our baggage. Just like the last time, and the time before. Noone about to seek help from. Awful customer service.
Avoid this airport. Use Dublin or the City.

Same old story every time we fly but this morning was exceptional brutal. Early morning flight from Turkey so up all night travelling with a young family everything was fantastic till you hit Belfast and the dreaded bag arrival area. Without failure it is always the longest wait. This morning it took 1hr 15mins for our bags to come off the plane. Absolutely no body about to ask what was happening. It's just not good enough!! If there is an issue it would be good manners to inform your customers what the problem is.

Discriminatory airport. Had Special Assistance with my flight. The man at the SA desk (easyjet) was barely audible. A series of grunts, an abrupt attitude and a poor command of the English despite him having a NI accent. Really dire customer service even without considering that I am autistic and require people to speak slowly, clearly and in a way that explains things. This bloke did none of those things. He did manage to get our bags checked in early which was a huge help but other than that a disgrace.

Going through the hand luggage and scan was stressful as the staff there were very unhelpful and miserable. The young lad stood against the body scanner did not even have the manners or decency to even speak to me or instruct me to walk through. He just stared at me and made a hand gesture for me to walk forward. Disgusting and unacceptable customer service, let alone support for an autistic customer. He should be dismissed from his post with immediate affect.

It appears compulsory for most males under the age of 25 to wear some sort of Northern Irish football shirt in this airport.

Toilets were OK but then started getting clogged up and filthy later on in the day as morons who can't seem to go to an airport and get to their destination BEFORE they start boozing were frequent users.

Only one RADAR key toilet too which is unacceptable.

Our flight was delayed and then we were all invited to go to our gate where effectively we were all kettled into a tiny area and held in there like battery chickens.

Horrendous dealing with this situation as an autistic person.

Finally, we boarded the plane and then had to sit around some absolute meatheads from an building company who couldn't communicate with one another without every other word being an expletive.

Horror show from start to finish and I won't be flying to Belfast ever again nor using Easyjet.

The CEO of BIA oversees rampant discrimination of disabled people.

This is the worst airport I have ever been in in the world. From the shambolic, disorganised security to the lack of seating, no TVs showing the Olympics (meant to be international remember), filthy toilets, and lack of transport links, it really lets the country down. Anyone giving this place more than 1 star has been paid to or works in it!

The whole experience was a bag of faeces. Not got the time, energy or inclination to go into further detail.

An hour wait at baggage drop as the belt stopped working. This appears to be a regular occurance. NO backup. Security is obsolete. I was taken aside for frisk search - all clear. My hand lugage was then taken off the scanner and left on the floor. No explanation. Had to ask for my bag and was told there was only one person on duty who could deal with it. He was in no hurry. Bag was then swabed and when I asked I was told it was not for drugs but no explanation given. Sent back to be frisked again at the embarrasment of the person doing it. All contents taken out of my bag and two small cable ties removed as they could be used to restrain someone!!! When I asked about people wearing belts they did not have an answer. Took half an hour to go through security after being delayed an hour at baggage drop. Burger King had two drinks dispensers one didn't work and the other did not work properly. Flight delayed because the catering truck had not arrived. On return had to wait almost an hour to get our baggage. ONLY TWO flights had landed. Belfast is NOT an International airport. Flew back through Rhodes airport with NO issues.
I would appreciate a detailed response from Belfast International Airport!!

As usual, they seem totally unable to get luggage off the aircraft in anything like a reasonable amount of time.

Once again waiting over an hour for luggage, absolute joke of an airport. Keep ringing the bell for the same two cases to around again

1 star is too much. Absolutely the rudest staff from check in to departure. Unhelpful and obnoxiously rude. Toilets are disgusting, tables are dirty and uncleared, everywhere. Pricing of food is a disgrace, total price gouging. What a tip. I don't know what their problem is but this 'culture' of surliness and rudeness is ingrained and can only be changed from the top down. So I can presume the management are tossers too.

Please be very careful when using your boreding passes at this airport because there is no human help at the machines and the staff that are doing security will not help you as a matter of fact thay will lie when there manager is called lost a holiday because of lack of help something thay could has solved in 2 mins

Passed through security yesterday, A young Irish girl was at the desk in front of me, when she proceeded, the scotish guard along with a female companion had great laugh about her irish name, which was obviously "Siobhan" calling her seeban, this to me was total racist & sectarian behaviour, I was shocked at the remarks they made about this young irish girl, Total uneducated bigots!!

Very long security wait times, rude staff if you dare to ask how long to expect to queue…dirty toilets, unemptied bins and no toilet paper. Better quality in third world countries.

I suspect Belfast International airport must rank as one of the shabbiest airports with the least efficient security arrangements in Europe! Appallingly poor.

I have been through Belfast International Airport 4 times this year and each experience has been consistent - the airport is filthy, tatty and very run down. Food outlets seem to have few employees and those they have are generally disinterested in clearing up tables or any mess. Gates are littered with rubbish. The toilets though have been the stand out winner of awfulness, today’s experience was every single cubicle in the toilets in departures next to the bar and duty free shop had sanitary bins over flowing all over the floor. I witnessed a poor lady changing her babies nappy on the dirty tiled floor at the entrance to the ladies as the cubicle with the changing table was out of order. I have never seen any housekeeping staff maintaining this area and it’s always a disgrace. I have family in the area so visit at least 4 times and if I could avoid using this airport, I would.

Visited the toilets in the baggage claim area! Disgusting! Flooded floors, toilets blocked by paper! Eventually found the 6th loo to be almost acceptable! What a horrible welcome for foreigners and locals alike. I’ve travelled a lot and this is the worst experience!

Appalled at what I had to endure. As a disabled passenger I was taken to be searched along with my case. Thankfully made the flight but landed in Manchester and discovered vital medicines missing along with cigarettes and several other items. Tried to contact Airport, trying to get a human was a nightmare and have heard nothing, disgusted at the lack of basic information

Arriving home to Belfast was the most disappointing experience, and a perfect example of complete incompetence and lack of service. No one here seems to know what is going on.
From the plane landing on the runway to no landing crew, so we had to Wait for the pilot to "make some urgent calls", then the shuttle buses to the terminal where we were herded up a flight of stairs to a LOCKED DOOR. When a member of staff was contacted by the passengers, someone finally arrived to open the door but not a single word of explanation or apology.
Then, down to baggage collection. As I type this, there are currently 5 different flights of luggage supposed to be arriving on 2 conveyor belts. The area is packed with people. Bags are not coming, or if they are, it is in dribs and drabs. At this moment our flight landed over an hour ago and we are all still here. Not a single member of staff is visible. This is completely shambolic. A disgrace that people arrive to our city and are greeted by this.
If I could give zero stars, I would.

worst airport ever, waited over an hour to get luggage even though there were at least 4 people emptying the luggage cage

Baggage reclaim is again extremely slow. The Gents toilets are disgusting.

Arriving late around 1am from Fuertaventura on 20/4/24
Took 90mins to collect our luggage
Arriving from Tenerife at 0045 again a long delay before luggage appeared.
Leaves a bad impression of the management and their worth for this airport