Beko UK Reviews 

45,431
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 10,887 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting that appliances work well and perform efficiently, often lasting many years. Many also find the user experience positive, highlighting ease of use, quiet operation, and useful features. The staff, including sales and delivery teams, are frequently described as helpful and polite, contributing to a positive overall service experience. However, some people were dissatisfied with certain aspects, experiencing issues with product reliability, reporting appliances breaking down shortly after purchase or having recurring faults. Additionally, some reviewers mentioned poor service, including shocking repair experiences or difficulties with replacements and compensation for faulty items.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing delight and satisfaction with their... See more

Quality

People report positive experiences with quality, with many reviewers praising the performance and durability... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of use and... See more

Service

Customers had ambiguous experiences with service, with many reporting positive interactions such as fast and... See more

Staff

Reviewers highlight positive aspects of staff, with many praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchased via Appliances Direct.Excellent service from them. Very good price for the Washer. Works very well and plenty of programmes. My only complaint is the Delay Timer which is different from a no... See more

Rated 4 out of 5 stars

So far so good! However, it was advertised in the shop as having a general wash time of 28 mins and a quick wash of 15 mins whereas ALL the wash cycles except for the Quick Wash option which is min 28... See more

Rated 4 out of 5 stars

Great machine, good drying. A tip for clients:- To do an extra spin dry in washing machine before putting clothes in dryer and then only 30minutes to dry. Dislike the Domestic & General insurance... See more

Rated 4 out of 5 stars

My new washing machine was easy to install and works fine. However my tumble dryer (purchased in February 2024) broke down last week, because of a defective capacitor. Cost £100 to fix.Not good for... See more


Company details

  1. Wholesaler Household Appliances
  2. Appliance Store
  3. Electrical Appliance Wholesaler

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.

Beko Home & Kitchen Appliances

Written by the company

UK’s number 1 best selling large home appliance brand
Appliances designed to make your life easier, Beko is UK’s number 1 best selling large home appliance brand.
30 Million Appliances
We’ve sold over 30 million appliances in the UK since 1990.
4.4 Out Of 5
The average score out of 5 our customers give our appliances.
Sustainability
At Beko we’re developing appliances that reduce energy consumption and waste and, in our factories we’re working to reduce our carbon footprint and increase recycling every year.

Contact info

4.2

Great

TrustScore 4 out of 5

45K reviews

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4.2

All reviews

(45,431)

10,407 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent choice, love it!

I’m very happy with my fridge freezer. I chose stylish black with a drinks dispenser. It’s perfect for me, easy to clean, frost free and plenty of space for my fresh and frozen food. I love how quiet it is too and the changing coloured lights are an added feature. Delivery was perfect too, all straightforward and hassle free.

24 June 2026
Rated 2 out of 5 stars

Difficult to contact a person when…

Difficult to contact a person when engineer did come he didn’t prepare it said it was okay when it clearly wasn’t and I’m checking the information this showed that the hob is indeed broken. Now I have to wait for another engineer.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Never buying BEKO again

We've had nothing but problems with our dishwasher and if i could give a minus score i would.

We first called an engineer because the machine wasn't cleaning properly. He diagnosed the problem as worn internal washers. The dishwasher was left unused until the washers were fitted. After the repair, we turned it on and it flooded our kitchen.

A second engineer inspected it and told us the flood was caused by a loose inlet valve, not the washers.

After that visit, the dishwasher started making a squeaking noise, so a third engineer attended. It was the same engineer as the first visit. We explained what had happened, including the flood. He apologised, said he would report it to head office, and told us we should be compensated. Following all of the visits, it was established that the dishwasher had a faulty motor, and we were told the required part would be ordered.

A fourth engineer arrived but wasn't sure why he had been sent. Fortunately, he had a replacement part in his van. He replaced it and said the issue was caused by debris in the motor and that these models struggle with the plastic film from dishwasher tablets.

My question is: if many dishwasher tablets use this type of film, why are these models not designed to cope with it?
Unfortunately, Beko has not resolved the situation to our satisfaction, and we've ended up having to pay the excess on our home insurance claim after the kitchen flood.

Based on everything that happened, I believe a more thorough investigation during the first visit might have prevented the flood. My insurance company requested that Beko provide an independent third-party report to support their conclusions, but they have not done so. Instead, I feel the responsibility has been placed on us.

Based on my experience, I won't be buying another Beko appliance again, even if it were offered to me for free.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Best fridge freezer

This is the best fridge freezer I've ever had. There's loads of room inside and yet it's nice and slim allowing it to fit in a tiny corner of my very small kitchen. I can't praise it enough. I just love it!

24 June 2026
Rated 2 out of 5 stars

A Washing Machine That Creates More Work Than It Solves

I rarely write reviews, but this washing machine has pushed me to it. It worked fine for the first six months, and then everything went downhill. The machine suddenly stopped spinning properly, leaving clothes absolutely soaking wet at the end of a cycle. We did everything we were supposed to do — emptied all the filters, checked the pipes for kinks or blockages — nothing changed.

Because we were worried we’d be blamed for the issue, we even subscribed to an extended warranty scheme just to avoid call‑out fees. When the engineer arrived, he went through his checks and declared the machine “fine.” His explanation? We were loading it wrong and needed to “balance the washload evenly around the drum.” I told him that all I want is a machine that washes and spins without needing a degree in load distribution. He admitted we weren’t the only ones having this problem and claimed all major brands now operate this way.

Since then, using this machine has become a chore in itself. We constantly have to pause the cycle, take items out, add items in, wring clothes out in the sink, and try again. A 38‑minute wash recently took over two hours — and still didn’t finish properly.

This machine is truly awful. It doesn’t perform its basic function reliably, it wastes time, and it turns laundry into a frustrating, hands‑on battle. I would not recommend it to anyone.

8 June 2026

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