Bourne End & Henley Security Systems Reviews 87

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and extensive knowledge. Many appreciate the personal touch and the reliability of the engineers, who are often described as friendly and efficient. The service provided is frequently highlighted as excellent, with people noting the professionalism, punctuality, and ease of arranging appointments. However, some people were dissatisfied with the customer service, mentioning that communication was sometimes unprofessional when queries were raised.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being friendly,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BEHSS supplied and fitted our alarm and cctv a good few years ago. Mark services it every year. He is always on time, polite, friendly, tidy and knowledgeable. The company has the personal touch which... See more

Company replied

Rated 5 out of 5 stars

We've been a customer of Bourne End for around 4 years - they installed a new intruder alarm system for our office in Henley and have serviced it annually since then. We always get the best of servic... See more

Company replied

Rated 5 out of 5 stars

As always very pleased with the service I received, from Bourne End and Henley Security Systems. Mark as usual was on time and did a full service as he has for many years. If I need to phone the offic... See more

Company replied

Rated 5 out of 5 stars

My BEHSS security system panel needed replacement to WIFI following a full fibre upgrade of my Broadband by Openreach on behalf of BT. The Engineer from BEHSS was very experienced and he effected th... See more

Company replied


Company details

  1. Security System Installer

Written by the company

Alarms and CCTV systems to keep your property in the Thames Valley safe. Call Bourne End & Henley Security Systems Ltd on 01628 520 162 today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent System and service

Excellent System and service. Very helpful engineer and friendly staff, Would recommend.

15 June 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you for leaving a positive review of our team and service, we really appreciate it!

Rated 5 out of 5 stars

Good service

Used Roger and the team for many years now. Has always been good service at a fair price. Can only recommend.

18 May 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you for taking the time to leave a 5-star review for our services, Michael. It's much appreciated.

Rated 5 out of 5 stars

We've been a customer of BEHSS for over…

We've been a customer of BEHSS for over 12 years and always found them to be reliable, great to deal with, excellent customer service and good value for money.

19 May 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Caroline, thank you for leaving a wonderful review for BEHSS and for your continued support.

Rated 5 out of 5 stars

Today Roger visited my company to give…

Today Roger visited my company to give me his advice regarding a old DVR unit as it has started to over heat
he advised it might need a clean and to be installed in a dust free area
Great Team

4 May 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you so much for taking the time to leave us a 5 star review! We really appreciate your feedback and will make sure to share it with Roger and the team.

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