Bourne End & Henley Security Systems Reviews 87

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and extensive knowledge. Many appreciate the personal touch and the reliability of the engineers, who are often described as friendly and efficient. The service provided is frequently highlighted as excellent, with people noting the professionalism, punctuality, and ease of arranging appointments. However, some people were dissatisfied with the customer service, mentioning that communication was sometimes unprofessional when queries were raised.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being friendly,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BEHSS supplied and fitted our alarm and cctv a good few years ago. Mark services it every year. He is always on time, polite, friendly, tidy and knowledgeable. The company has the personal touch which... See more

Company replied

Rated 5 out of 5 stars

We've been a customer of Bourne End for around 4 years - they installed a new intruder alarm system for our office in Henley and have serviced it annually since then. We always get the best of servic... See more

Company replied

Rated 5 out of 5 stars

As always very pleased with the service I received, from Bourne End and Henley Security Systems. Mark as usual was on time and did a full service as he has for many years. If I need to phone the offic... See more

Company replied

Rated 5 out of 5 stars

My BEHSS security system panel needed replacement to WIFI following a full fibre upgrade of my Broadband by Openreach on behalf of BT. The Engineer from BEHSS was very experienced and he effected th... See more

Company replied


Company details

  1. Security System Installer

Written by the company

Alarms and CCTV systems to keep your property in the Thames Valley safe. Call Bourne End & Henley Security Systems Ltd on 01628 520 162 today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

EXCELLENT SERVICE

We have been with BEHSS for a number of years, and have never had a problem with their alarm system. We are always given timely reminders of when our annual service is due, making an appointment is easy and helpful, and Mark, the engineer who carries out the work, is very professional and cheerful. We strongly recommend them.

16 April 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you for the positive feedback, we appreciate your comments and will pass them on to the team.

Rated 5 out of 5 stars

Good professional service

Good professional service. Very friendly, good job well done.

18 April 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Martyn - we are pleased to hear you are happy with our service. Thank you for the review.

Rated 5 out of 5 stars

31 years and still going strong

My alarm was installed by Roger on 5 May 1993, when he worked for SRP Alarms and was taken over by Roger when he started BEHSS. The system has been serviced and updated where necessary. The office staff are always friendly and efficient and the same can be said of the engineers (mainly Mark in recent years). I thoroughly recommend this local company

12 April 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Gerry, thank you for taking the time to write us a 5 star review. We appreciate the feedback.

Rated 4 out of 5 stars

Routine service and minor repair

Routine service and minor repair, carried out effectively and efficiently by Mark - who has also carried out the last 4 services for us.

Very happy with the process for booking the service too.

8 April 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Alexander, we really appreciate the positive feedback. We are pleased to hear you are happy with our services.

Rated 5 out of 5 stars

Alarm Service

Office very friendly when I need to make an appointment also enginer always on time to service the alarm and very efficient and friendly. Will certainly keep using them.

25 March 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you for the 5 star review Ivan. We appreciate the positive feedback.

Rated 5 out of 5 stars

BEHSS installed & maintain our system

BEHSS installed & maintain our system, we have just had a maintainance service which was carried out cheerfully & efficiently.

26 February 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi David, thank you so much for taking the time to leave us this review! We really appreciate your feedback.

Rated 5 out of 5 stars

Excellent service …

Have always had a very positive experience with BEHSS, all the staff incredibly helpful and quick to react to any issues. Whether that is something they can quickly solve on the phone or send an engineer out asap. Would highly recommend.

16 February 2024
Unprompted review
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Reply from Bourne End & Henley Security Systems

Hi Sat, thank you very much for this lovely feedback! We really appreciate you taking the time to share your kind words with us.

Rated 5 out of 5 stars

Overall very profesional approach by the whole team

Office staff were friendly and helpful. Engineer was on time, polite and courteous and very tidy. He installed our alarm equipment in a professional manner. What was very encouraging was that the system worked immediately it was installed. We were very impressed.

1 February 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Bob, thank you very much for this glowing review! We are very pleased to hear that you are happy with our service!

Rated 5 out of 5 stars

Professional and friendly

Very easy to deal with. Friendly professional engineer arrived on time.
They’ve been looking after our alarm for the last 3 years and installed it for the previous owners.

18 January 2024
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Thank you very much for this amazing review! We really appreciate your kind words and will make sure to share them with the team!

Rated 5 out of 5 stars

5 Star Mark!

We have had BEHSS to both install and maintain our alarm system for several years. The office send helpful reminders to book annual maintenance. They are always quick to respond and helpful with their advice. Mark the engineer is always helpful, reliable and friendly. I can always rely on him to get everything done he is unfailingly honest and kind. Thank you.

11 December 2023
Unprompted review
Rated 5 out of 5 stars

Annual Alarm Servicing Alarm and Update during Extension

We have used BEHSS for years as a they are a small local business, having moved to them from an impersonal inefficient overpriced large organisation. We find them very reliable.

Booking a service is easy, as they remind you that it is coming up and their very polite, helpful team, available on the end of the phone, make it easy. The service engineer always arrives on time, is polite, careful, quick, efficiently and unobtrusive. All at a very reasonable price. And during our extension the boss came out to review the system and made sensible suggestions that did not cost the earth to have implemented.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Alarm service

The service of my alarm was done quickly and efficiently and I was kept up to date with the arrival time of the engineer.

10 November 2023
Unprompted review
Rated 5 out of 5 stars

A great service.

BEHSS have consistently provided a great service over the many years I’ve been with them. Polite reminders for annual service. Cheerful, helpful office staff book appointments and always accommodating to fit in with a convenient time. Service engineer is punctual, efficient and manages to carry out checks without disturbing me whilst working from home. Very impressive! No hesitation to recommend this company.

19 October 2023
Unprompted review
Rated 4 out of 5 stars

Impressive Service

Really easy process to change our alarm system. Friendly staff gave us a lot of reassurance. Mark who fitted the alram was excellent and all went very smoothly. I would thoroughly recommend.

20 September 2023
Unprompted review
Rated 5 out of 5 stars

Very Good Service

BEHSS have maintained and repaired (just once, thankfully) my home alarm system since they installed it
6 years ago. They have always been reliable, efficient and punctual and easy to work with.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and reliable

I have used this company for many years and always found them to be helpful and reliable. Reminders are sent each year for the annual service and booking is easy. The engineer is always punctual and pleasant and happy to explain anything that needs explaining. Would highly recommend

13 September 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Mark was brilliant.
He sorted my alarm issue extremely efficiently and whilst here he even tried to help with a plumbing job…. blocked toilet!!!
Over & above Mark - thank you.

19 June 2023
Unprompted review
Bourne End & Henley Security Systems logo

Reply from Bourne End & Henley Security Systems

Hi Linda, thank you for leaving a wonderful review for Mark, we will make sure to share your review with him.

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