I ordered Bois Imperial Extrait and the item arrived in perfect condition, extremely well packaged and to my surprise there was a little gift bag with two samples and some skin care. Amazing service t... See more
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Review summary
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Reviews shaping this summary
Ordered Ex Nihilo Blue Talisman & Malibu Party at the Bay. Arrived very quickly considering this was shipped from Madrid, Spain. Please ignore these stupid reviews questioning authenticity… BeautyTheS... See more
Having read some of the reviews about 'scam' perfumes, I was slightly worried when I ordered a bottle of Bandit, by Robert Piguet. I had previously paid £200 for this but the Besuty the Shop price... See more
Very happy first experience using BTS for purchase of a heavily discounted Acqua di Parma item. Well packaged item arrived just a few days after order, received via our excellent Royal Mail delivery t... See more
Company details
About BeautyTheShop
Written by the company
With more than 13 years of experience in the perfumery and professional cosmetics industry, a catalogue of over 12,000 products and a presence in over 30 countries, Beauty The Shop is a benchmark For online shopping based on the following principles:
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
⭐Only original products.
🎁Personalized customer service and care based on a human team specialized in beauty and high perfumery.
↩️Money back guarantee, thanks to our agreements with the best logistics companies and our price competitiveness.
🔒Increased investment in technology making it possible for our shop to have the highest internet security measures available.
Join us and discover the best cosmetic products and fragrances.
Contact info
calle albuñol nave 6 albolote, 18220, granada, Spain
- +34958490405
- info@beautytheshop.com
- beautytheshop.com
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly awful experience
Truly awful experience sent the wrong item. Weeks to get a response. Changed the order description to what they sent lucky I had taken a picture of the original order. They finally agreed to it was incorrect sent a returns labelled tracked, then said they hadn’t received and tracking said it had been received.
Possibly the worst shopping experience ever please avoid
I weeks awaiting a refund or any support
Ordered the 18/2/2025 contacted them 28/2/2025 once I’ve received the incorrect item and still not resolved
Additionally I’ve now been contacted by the beauty shop to remove the review, which I will not do due to the experience not changing
20 March 2025
Unprompted review
Reply from BeautyTheShop
Dear John,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
We are sorry for any inconvenience that this may have caused.
Furthermore, we've been informed by our customer service team that your case has been solved. We sent you a return label and issued a full refund. Please keep in mind that we can't act accordingly until we receive your returned parcel.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear Judyta,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Remember to join our ⭐Club Beluxe⭐
Club Beluxe is the club for BeautyTheShop customers where you can benefit from exclusive advantages and get unique experiences.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
See you soon at BeautyTheShop! And enjoy your purchase !
All the best,
The BeautyTheShop Team
Received the item faster than expected
Received the item faster than expected. Perfume was original not a knock off.
11 March 2025
Reply from BeautyTheShop
Thank you so much for your kind words.
We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
We’d love to continue providing great service to awesome customers like you.
We hope to see you soon at BeautyTheShop. And remember to subscribe to our YouTube channel. You will find many reviews and skincare routines based on our favourites products.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
Great price and delivered on time
11 March 2025
Reply from BeautyTheShop
Dear Christine,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Remember to join our ⭐Club Beluxe⭐
Club Beluxe is the club for BeautyTheShop customers where you can benefit from exclusive advantages and get unique experiences.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Great service & fast international shipping
My package came in couple of days! Shipping was super fast. Great product, will shop again!
7 March 2025
Unprompted review
Reply from BeautyTheShop
Dear Vincent,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
Don’t forget to follow us on social media and don’t miss a thing!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
We would like to thank you for trusting us. For any future enquiries, please do not hesitate to contact us, we will be more than happy to help.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Fantastic staff in Granada
I was in the store in Granada oct 2024 and the lady that helped me was just fantastic. She gave me the best suggestions and really listened to what I said. She is just fantastic. i will go there whenever I am in Granada.
19 October 2024
Unprompted review
Reply from BeautyTheShop
Dear Monica,
Thanks for the awesome review!
We count ourselves lucky for customers like you. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Remember to join our ⭐Club Beluxe⭐
Club Beluxe is the club for BeautyTheShop customers where you can benefit from exclusive advantages and get unique experiences.
Please feel free to contact us if you have any question or doubt. We can't wait to see you again!
We wish you a great day! And enjoy your purchase!
Sincerely,
The BeautyTheShop Team
Awesome and fast overseas delivery
Thank you very much for the awesome and fast overseas delivery.
6 March 2025
Reply from BeautyTheShop
Thank you so much for your kind words, Mizusawa. We really appreciate you taking the time out to share your experience with us. We're so glad you were satisfied with your experience.
Don’t miss our new arrivals and special promotions, follow us on social media!
Facebook: Beautytheshop
IG: @BeautyTheShop
TikTok: Beautytheshop
YouTube: @BeautyTheShop
We’d love to continue providing great service to awesome customers like you.
Let us know if you need anything else. We will be more than happy to help.
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
Best wishes,
The BeautyTheShop Team
The product came on time and was very…
The product came on time and was very well packaged. Excellent perfume 100% satisfied with the smell. Thank you
6 March 2025
Reply from BeautyTheShop
Dear Chris,
Thank you for your feedback. We are delighted that you find your experience satisfying. Reviews like yours allows us to improve and provide better service to our clients.
Remember to follow us on social media! Don’t miss out on our new products, giveaways and offers.
Thanks again for taking the time to tell us about your experience.
Please feel free to contact us if we can do anything else for you.
See you soon at BeautyTheShop! And enjoy your purchase !
All the best,
The BeautyTheShop Team
Perfect products, best prices, great customer service
I have already shopped from them 4-5 times. Their prices are the best, their delivery takes 7 working days which may be a bit more than 7 days, but this absolutely fine. Perfect packing. On my last shop, the perfume was damaged on arrival, but I contacted their great customer service. You can’t get them on phone, but they respond in 24 hours. They asked me more information, I provided pictures of damaged item and then right away they sent me another replacement which was my choice. Guess what, they included a lot of samples and goodies for me in the replacement box. I am so happy with them. I absolutely recommend them and I will shop again from them.
4 March 2025
Reply from BeautyTheShop
Dear Taha,
Thank you so much for taking the time to leave us this amazing review. Your feedback will help us improve our services.
We hope to see you soon at BeautyTheShop. And remember to subscribe to our YouTube channel. You will find many reviews and skincare routines based on our favourites products.
We are happy to hear that you fully enjoyed our services. Please let us know if we can help you with anything further, we are happy to help.
We look forward to seeing you again.
Have a great day ahead! And enjoy your purchase!
The BeautyTheShop Team
Outstanding Service
I have ordered from here on several occasions. The service is great, delivery is really quick. I find that I can often buy perfumes/aftershaves before they hit the shops or even the carolina herrera uk website. On this occasion I managed to get the new Carolina Herrèra Bad Boy Elixir which was released this year for a friend. I would have no hesitation in recommending Beautytheshop.
4 March 2025
Reply from BeautyTheShop
Dear Alison,
Thank you for taking the time to share your experience. We love hearing feedback from our customers!
Our team will be happy to hear that their hard work has paid off! If there is anything else we can do, let us know.
And don't forget to follow us on social media. Don’t miss out on our new products, giveaways and offers!
IG: @beautytheshop
Hope to serve you again soon.
Have a wonderful day!
The BeautyTheShop Team
Would definitely use again
Much cheaper than on the high street. Took a bit of time, about a week, but worthwhile. Well packaged. Free sample is good of course but would be better if it was from the same fashion house at it might generate more sales. Definitely recommend
4 March 2025
Reply from BeautyTheShop
Dear Laurent,
Thank you for your message and for your kind words. Here at BeautyTheShop we strive to offer the best service possible for our customers and comments like yours help us to improve.
Remember to join our ⭐Club Beluxe⭐
Club Beluxe is the club for BeautyTheShop customers where you can benefit from exclusive advantages and get unique experiences.
We would like to thank you for trusting us. For any future enquiries, please do not hesitate to contact us, we will be more than happy to help.
We wish you a great day!
Sincerely,
The BeautyTheShop Team
Reply from BeautyTheShop
Dear OlOs,
Thank you for your kind words. We are glad to hear that you are happy with our service, and we hope you enjoy your purchase.
Please feel free to contact us if we can do anything else for you. We look forward to seeing you again!
And don't forget to follow us on social media. Don’t miss out on our new products, giveaways and offers!
IG: @beautytheshop
Thanks again for choosing BeautyTheShop.
Have a wonderful day!
All the best,
The BeautyTheShop Team
Never ending spam
Still receive never ending spam despite I've unsubscribed fro mailing list. I do it every time I receive the new email but still get unwanted commercial emails. This is very annoying and unacceptable.
This morning again, another spam in my inbox. Their rubbish website says "An error occurred while unsubscribing. Please get in contact with our Customer Service. Thank you."
Avoid this company and think twice before you give your personal details and consent for receiving emails.
21 February 2025
Unprompted review
Reply from BeautyTheShop
Dear Stan,
Thank you for your message.
We are sorry for the inconvenience that this may have caused. Please, contact our customer service team using the contact form on our website so that they can work on your case. They will be more than happy to assist you.
However, please bear in mind that in order to contact us, you must use the contact form on our website or access your account. Our emails are always sent from a no reply address. Consequently, if you write directly there, we will unfortunately not receive your messages.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
Great variety of quality items reasonably priced
Speedy delivery of item ordered, + informative notification on progress of implementing the order.
However, the item I ordered did not match my expectations (Stendhal pur luxe moisturizer in Sable), not because of quality, but the color was off and too pale in comparison to color displayed on website.
11 February 2025
Reply from BeautyTheShop
Dear Frenchie,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
We would like to confirm to you that all our products are 100 % original; it is very important to us to transmit the authenticity of all of our items, inasmuch as any fake without exception has no place on our website.
We also carry our strict control procedures to ensure that all our products are in optimal condition before being shipped to our customers.
In addition to this, we have checked our system and cannot find any irregularities with the product ordered.
For any enquiry regarding your order, do not hesitate to contact our customer service team. They will be more than happy to assist you.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Scam
Scam, scam, scam. Do not use this company. They bait and switch customers and ignore all attempts to contact them. When you leave a review here, they reply with a generic message asking you to contact them with your order number but they still never reply. I ordered a perfume and was offered a discount if i spent a little more so I added some face masks. They only sent me the face masks (which weren’t even the ones I ordered) and ignore all my attempts to contact them. Please do not use this company. I believe the good reviews are not authentic
30 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Sharon Jack,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
Furthermore, we've been informed by our customer service team that they have already contacted you in order to offer you a solution and that your case is solved.
However, please take into account that your coupon was still maintained in your order and applied to the eligible products.
For any further enquiry regarding your order, do not hesitate to contact our customer service team. They will be more than happy to assist you.
We apologize for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Avoid at all cost
Avoid at all cost! I received perfume that had a broken spray nozzle and was not usable. I immediately notified BTS via their website portal and sent in 7 pictures the same day I received the package. Only response I received from them was that they had to send the pictures to the shipping company and would contact me back to offer a solution after they receive a response from the shipping company. It has been 12 days and still no solution. Beware that the phone number listed on their website does not work so you will not be able to get ahold of or speak to anyone. Directly from the Warranty Section on their website it states: "In the event that the product is found to be defective or in poor condition, Beauty The Shop will exchange it for another product of the same characteristics at no cost."...this is clearly a lie and false advertising as they play the blame game on the shipping company and use it as an excuse to enable them to not do timely exchanges or refunds.
7 February 2025
Unprompted review
Reply from BeautyTheShop
Dear JJ,
Thank you for your message.
We are sorry for the inconvenience that this may have caused.
However, bear in mind that we need your order number to help you further, please provide it so that we can help you solve your incidence as soon as possible.
You can also contact our customer service team using the contact form on our website so that they can work on your case. They will be more than happy to assist you.
Sorry for any inconvenience.
Best regards,
The BeautyTheShop Team
I ordered a present for someone off…
I ordered a present for someone off this website. Over 2 weeks ago has said in transit for over a week.No one is getting back to me and Royal Mail still have not received it. Can customise service reply to my emails I have sent please
Laura Larkin
20 January 2025
Unprompted review
They are a fraud
The cream Natura Bisse I ordered expired like 5 years ago, a liquid was coming out of it when opened. That's a shame! I putting this on Instagram!
16 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Irina Ilina,
Thank you for your feedback.
We strive to offer the best service possible for our customers, and comments like yours help us to improve. We are sorry for any inconvenience that this may have caused.
Furthermore, we've been informed by our customer service team that you are in contact and that they are working on solving your case.
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
Took my money and ran!
Ordered a Christmas present at the start of December, they claimed the package was lost and they were contacting the couriers to sort out the issue, nearly 3 months later and only the one email despite my multiple information requests. No sign or a refund or resending the package.
12 December 2024
Unprompted review
Great
Didn’t come on time, but Spain to UK usually does take long. Order came in perfect condition with complimentary sample of different fragrance
22 January 2025
Unprompted review
Reply from BeautyTheShop
Dear Corey,
Thank you for your feedback. We strive to offer the best service possible for our customers, and comments like yours help us to improve.
For any enquiry regarding your order, do not hesitate to contact our customer service team. They will be more than happy to assist you.
Remember to follow us on social media! Don’t miss out on our new products, giveaways and offers.
IG: @beautytheshop
We apologise for any inconvenience caused.
Sincerely,
The BeautyTheShop Team
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