Had a couple questions on my order and they were answered quickly and professionally. Just took delivery of my new grill and you can tell there was pride in how it was placed and held on the skid. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service , polite person that took my order. (Marylyn), who. Sent me a thank card. Product came well protected to prevent damage. Veteran owned company. I highly recommend them for all... See more
Reliable. Fast. Responsive. I was previously ordering from a competitor. On both occasions I had waited months for my shipment. Recently I discovered your store and both times I have ordered my servic... See more
I have been trying to buy Napoleon Rogue 425 alternative top grill for over a year. 3 attempts with 3 different online sellers resulted in them taking my money only to send me an email days later s... See more
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Whiteford's Cayenne Pepper Sauce - 10 oz.
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Three Little Pigs Kansas City Touch of Cherry BBQ Rub - 5lb.
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Three Little Pigs Championship Rub - 5lb.
(20)
Napoleon Prestige PRO/Prestige 665 Cover
(18)
Napoleon Rotisserie Grill Basket
(18)
Whiteford's Sweet & Spicy BBQ Sauce - 19 oz.
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Napoleon PHANTOM Prestige 500 RSIB Gas Grill, Infrared Side and Rear Burner (2023 Model) - Propane
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Company details
Written by the company
The BBQ Authority is the premier source for all your BBQ needs. We search the country for the absolute best in the BBQ world to make your BBQ experience the very best with a broad selection of high-quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customer-service@bbq-authority.com
- bbq-authority.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
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The product arrived wrapped in a very…
The product arrived wrapped in a very used sandwich bag and it is at least80% empty
I will be calling for a refund because this is outrageous
6 May 2026
Great customer service
Great customer service , polite person that took my order. (Marylyn), who. Sent me a thank card. Product came well protected to prevent damage.
Veteran owned company. I highly recommend them for all your BBQ needs.
1 May 2026
Great experience and price. Coming back to BBQ-A
I have been shopping for a while and finally made up mind on which grill to buy. The next step was finding a retail outlet. I try my best to shop local, however that is not always the best choice. When I called BBQ-A, a real person picked up the phone, answered all my questions, did not push any sale and offered me the best price. Sold! Free shipping as well. Definitely coming back to BBQ-A for my BBQ needs.
30 April 2026
Fast delivery item arrived perfectly on…
Fast delivery item arrived perfectly on time. Great customer service great communication would recommend buying from them best Alex.
30 April 2026
very professional
1 May 2026
Seen your product at walcott 80 truck…
Seen your product at walcott 80 truck stop in walcott ia and had to try it, O Yea it was great , waitress said they sell it so I seen the price! Then I looked it up on the web site, 13$ at walcott vers 8$ n small change on line .. needless to say I ordered 2
Shipping was fast and it was packed and protected to the max and the thank you card was a nice touch.!
Before I run out I will order more,
I enjoy boneless wings with bbq sauce and honey in the air fryer and I tried a sprinkle of the sauce on them. Wow. It was the bomb. New way to have them
Thank you for a awesome product!
30 April 2026
Ordered a BBQ for delivery across the…
Ordered a BBQ for delivery across the country. It made it to my house and I assembled everything and am very happy with. They included a bonus set of their own hot sauces with the purchase, which was a nice surprise (and sort of funny to see strapped to the top of the huge pallet).
The overall delivery experience with FedEx was fairly good too. They called the week prior to schedule a delivery window and dropped the pallet where I wanted it on my driveway.
27 April 2026
I had a few questions before purchase…
I had a few questions before purchase and was able to reach a person by phone. Grill was in stock and shipped quickly.
27 April 2026
Very pleasant to deal with
Very pleasant to deal with, great price, knowledgeable and put up with my dumb questions. Highly recommended
Don Colapietro
6 April 2026
everything worked perfect with the new…
everything worked perfect with the new Napoleon grill.
4 April 2026
Wonderful service and just overall an…
Wonderful service and just overall an amazing experience. I would recommend over and over again.
3 April 2026
Good price on Dan-O’s outlaw spices!!
Product was in stock and was shipped in a timely manner! Price was cheaper than others!!
16 April 2026
Grill took a little while to ship but…
Grill took a little while to ship but was delivered to our curb in good shape. I needed to unpack the grill to carry it to the house and assembly went well.
Grill was neatly packed and arrived without any damage. Need to hook up to the Natural gas outlet and use.
15 April 2026
Outstanding customer service
Outstanding customer service! All items arrived on time, very well packed and intact.
15 April 2026
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